Note fondée sur 488 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 mars 2024 sur Expedia
peu de reproches mais chambre standard ...petit-déjeuner minimaliste
Commentaires de Gestion de l’hôtel
12 mars 2024 par Hotel Management , Gestion de l’hôtel
Dear Jacques, Thank you for your feedback. We are glad you found our standard room suitable for your needs. We apologize for any shortcomings with our breakfast offerings. Your comments are valuable, and we will use them to enhance our services. We hope to have the opportunity to welcome you back for an improved experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 12 févr. 2023 sur Hotels
The room was great and comfortable, but it was close to the elevator and I could hear it ding and going up and down all evening. Also, the breakfast should be called « snacks » as it’s only a couple of granola bars with coffee. Don’t count on it if you need a filling and balanced breakfast.
Commentaires de Gestion de l’hôtel
13 févr. 2023 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for choosing us and sharing your experience. We are glad you had an overall great stay, but we are disappointed knowing we did not meet every expectation. We will address your concerns regarding the elevator noise and breakfast with the appropriate individuals to ensure this does not happen again. We are grateful for your patience, and we hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 6 févr. 2023 sur Hotels
par un voyageur de JACKSONVILLE
Publié le 17 déc. 2024
Confusing company policies and poor customer service. We arrived at 11:30pm and were told the elevator was not working and then asked if we still wanted a room. Then we were told that an email had to be provided to complete the check in process. I couldn’t opt out. I had to fill out a parking pass and return it to my car. Before I could go to the room I had to present a credit card and let the hotel put a 100 dollar deposit on it for incidentals.
The room was basic but clean but there was a charge for wifi.
At checkout I was told the $100 incidental charge would be removed after the cleaning staff got in at 9:00am and inspected the room.
Will not stay at this hotel chain again.
Commentaires de Gestion de l’hôtel
20 déc. 2024 par Hotel Management, Gestion de l’hôtel
Dear Robert,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
par un voyageur
Publié le 15 oct. 2024 sur Expedia
par un voyageur
Publié le 11 oct. 2024 sur Hotels
La atención de excelencia. El único inconveniente es que dice que las camas son Queen y en realidad son full. Más me dieron una habitación que no era como la ilustrada que separé. Logre que la cambiarán el error no fue mío si no del sistema. No tenía que pagar extras por una habitación pequeña que no escogí por la que escogí, que ra más grande.
Más tener caridad en el desayuno. Solo es avena instantánea, barritas de dulce, mini biscocho, y huevos erbidos. Y café liviano osea aguado.
par un voyageur
Terrible place poor customer service
Publié le 10 oct. 2024 sur HotelsFirst there was no extra coffee. Wed night I spent cleaning up several leaks from window and ceiling. Manager’s answer everyone had leaks. Now if you look at leak area you can tell it has leaked before and wasn’t fixed.I am done with extended stay there are many much nicer hotels near me
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Frank, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
par un voyageur
Publié le 5 oct. 2024 sur Expedia
par un voyageur
Awesome Stay
Publié le 30 sept. 2024 sur HotelsSpectacular stay! My partner and I have always enjoyed our times at Extended Stays. This one is so clean and the staff is wonderful. If we are ever in the area again the decision on where to stay is a no-brainer.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for your wonderful review! We are thrilled to learn that you and your partner enjoyed your time with us at Extended Stay America and found everything clean and welcoming. Our team works hard to ensure each guest has a great experience, and it's rewarding to know we succeeded during your visit. We look forward to welcoming you back whenever you are in the area again!Sincerely,Hotel Management
par un voyageur
Publié le 29 sept. 2024 sur Expedia
This property is a transient area.Shouldn't even be on expedia, the hallways smell like vomit, and there are what seemed to be homeless. People getting into rooms. Maybe somebody lent them the room itself. Smell like Polish, the air conditioning, sucks the. Refrigerator makes noise just like the AC and on top of all that. C***, you have to pay them $100 cash, even though I gave them AI. D and credit card? So I had to pack all my luggage back in my car. Go and find a $100. Cash, which cost me $5 from an ATM. Absolutely, disgusting will never stay here again. I definitely won't trust Expedia again. Because you guys don't tell it the way it really is
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Sincerely, Hotel Management, Gestion de l’hôtel
Dear Edward,Thank you for being our guest. We sincerely apologize for the unacceptable conditions and experiences during your stay, including the unpleasant condition of your room, noise issues, and misunderstandings regarding the payment policy. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please know that we will follow up regarding these matters to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so that we can have an opportunity to provide you with a better experience.Sincerely,Hotel Management
