Note fondée sur 621 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 août 2024 sur Expedia
i had 2 staff members staying at this property and both said the same thing... disgusting property. filthy throughout and a very rude manager. Stay away at all costs!
Commentaires de Gestion de l’hôtel
26 août 2024 par FMI, Gestion de l’hôtel
Dear Wayne,Thank you for taking the time to share your feedback. We take concerns like yours very seriously and we would like to sincerely apologize for the experience you and your staff members had at our property.We aim for a high standard of cleanliness and service, and we are truly sorry if we fell short in these areas. Could you please provide more details about the specific areas of the room that were not up to standard or any particular cleaning issues you encountered? This will help us address and rectify these issues promptly.Regarding the interaction with our manager, we are surprised to hear about your experience. Many of our guests have consistently praised our manager for their exceptional service, so we are keen to understand what happened. Could you please share more about what was said and the context of the interaction? This will allow us to address any potential miscommunication and improve our approach.Your feedback is crucial to us, and we are committed to making the necessary improvements. We hope to have the opportunity to regain your trust and provide a much better experience in the future.Best regards,Footscray Motor Inn
par un voyageur
Publié le 19 août 2024 sur Wotif
The bath room is not stander no smoke detector in the room.
Commentaires de Gestion de l’hôtel
26 août 2024 par FMI, Gestion de l’hôtel
Dear Victor,Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay.Regarding the bathroom, could you please provide more details on what aspects did not meet your expectations? This will help us address any issues and improve our facilities.We will ensure to investigate the missing fire alarm and replace any safety equipment missing.Your feedback is invaluable to us as we strive to provide the best possible experience for all our guests. We hope to have the opportunity to serve you better in the future.Best regards,Footscray Motor Inn
par un voyageur
Publié le 13 août 2024 sur Wotif
Tv didnt work, when i questioned the office, couldnt help
Commentaires de Gestion de l’hôtel
13 août 2024 par Manager, Gestion de l’hôtel
Hi Joseph , upon investigation the switch next to bed for tv power was off , will educate unaware staff of this , thanks for advising us
par un voyageur
Publié le 11 août 2024 sur Wotif
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Commentaires de Gestion de l’hôtel
13 août 2024 par Manager, Gestion de l’hôtel
HiNo details of reason for rating , unable to fix issue that may have been experienced
par un voyageur
Publié le 9 août 2024 sur Wotif
The shower base had pubic hair on it. Mould around with a shower screen was, and the shower base was all scratched and broken.
Commentaires de Gestion de l’hôtel
13 août 2024 par Manager, Gestion de l’hôtel
Hi LeeAnnne Thank you for your feedback Upon inspection of the shower have seen that there is a hairline crack that we were not aware of, solution under way to replace shower tray, no excuse for the hair on floor or shower tray, will address staff to be more vigilant
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Manager, Gestion de l’hôtel
Thanks Derek for your rating and happy to hear your stay was pleasant
par un voyageur
Publié le 3 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par FMI, Gestion de l’hôtel
Dear DerekThank you so much for the perfect rating! We're thrilled to hear that you had a pleasurable stay with us. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.We look forward to welcoming you back and hope you are even more satisfied on your next visit!Best regards,Footscray Motor Inn
par un voyageur
Publié le 21 juill. 2024 sur Hotels
Room was ok size but very out dated , we had the spa room , spa had broken plastic on fliter, wall and roof had heaps of mould had to step in to spa for a shower as we didnt use the actual spa its slef and spa floor was very slippery , was very buget kind of stay , no milk in fridge , fridge wasnt even turned on , no cutlery to make cuppa if u wanted 2 , we didnt as kettle was feral , getleman at counter was very friendly and helpful , wasnt offered wifi , has basic tv channels split system tool along time to even heat room , l probably wouldnt stay here again
Commentaires de Gestion de l’hôtel
13 août 2024 par Manager, Gestion de l’hôtel
Hi Jenny thanks for your feedback , and your concerns , we are in process of reno of spa rooms and the room you were in has been addressed and undergoing a complete make overShower over spa is not ideal but is a case for space in bathroom Milk is available from reception and should have been offered on check in Sorry to hear that
par un voyageur
Publié le 15 juill. 2024 sur Expedia
Good place. Did the job
Commentaires de Gestion de l’hôtel
13 août 2024 par Manager, Gestion de l’hôtel
Thanks Damian for your rating and feedback
par un voyageur
Publié le 15 juill. 2024 sur Expedia
The sofa was so dirty it looked like it had been picked up from the streets! If it wasnt too late in the night i would not stay here at all! How can the management think that such dirty sofa would be ok! I couldnt trust the cleanliness of the bed or anything else! Stay away from this place! I have pictures but this survey doesnt allow any pics upload. You have to see it to believe it!
Commentaires de Gestion de l’hôtel
15 juill. 2024 par ., Gestion de l’hôtel
It is a shame the rudeness you were to staff soiled more than your description of the sofa You were offered a change of rooms but chose to be aggressive to staff and rudeness
