Note fondée sur 955 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great place to stay in the Glen Waverley area.
Publié le 19 sept. 2024 sur HotelsTwo night stay. I have stayed at this hotel before. The staff are efficient and friendly and the rooms are clean and modern.
par un voyageur
Publié le 18 sept. 2024 sur Wotif
It was a good place to stay
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Vishabh Verma, Guest Experience Manager, Gestion de l’hôtel
Dear Hayley, We would like to thank you for this review about your recent experience in our hotel.We are delighted that you had a pleasant experience during your stay with us and appreciate your kind feedback.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Vishabh Verma, Guest Experience Manager
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Vishabh Verma, Guest Experience Manager, Gestion de l’hôtel
Dear Guest, Thank you for this great review.We are really pleased we met your expectations.We look forward to welcoming you back soon. Kind regards,Vishabh Verma, Guest Experience Manager
par un voyageur de Caloundra West
Publié le 10 sept. 2024 sur Expedia
Hotel was clean, friendly staff, nothing more you could ask for.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Vishabh Verma, Guest Experience Manager, Gestion de l’hôtel
Dear Louise, Thank you very much for your kind review.We are pleased that you appreciated the high standards and quality service which we strive to uphold. This kind feedback will motivate the entire team to continue pursuing excellence in all that we do.It would be a pleasure to welcome you back. Best wishes,Vishabh Verma, Guest Experience Manager
par un voyageur
Publié le 29 août 2024 sur Expedia
The room smelled a bit musty but it looked clean. Maybe windows could be opened for ventilation.
Commentaires de Gestion de l’hôtel
31 août 2024 par Manager, Gestion de l’hôtel
Dear Betty, We would like to thank you for this review about your recent experience in our hotel.We are pleased that you appreciated the cleanliness of our accommodations, reflecting our commitment to providing a well-maintained environment for our guests.Nonetheless, we regret to hear of your discomfort due to the scent in your room. While our windows are sealed to ensure optimal temperature control and noise reduction, we understand the importance of fresh air and have taken measures such as offering additional air cooling systems and fans upon request to enhance our guests' comfort.We hope you managed to take advantage of our prime location close to the Glen Shopping Centre and a variety of restaurants, offering convenience and an enjoyable local experience.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Vishabh Verma, Guest Experience Manager
par un voyageur
Publié le 28 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2024 par Manager, Gestion de l’hôtel
Dear Guest, Thanks for your review about our hotel.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We are hoping to welcome you back in the future. All the best.Vishabh Verma, Guest Experience Manager
par un voyageur
Publié le 19 août 2024 sur Expedia
Visited my boyfriend for a week in Glen and it’s convenient with good service, windows have a good view as well
Commentaires de Gestion de l’hôtel
20 août 2024 par Kelum Gintotage Hotel Manager, Gestion de l’hôtel
Dear Joy, Thank you very much for your kind review.We are thrilled to hear that your stay at ibis Melbourne Glen Waverley was marked by convenience and exceptional service. It is gratifying to know that the view from our rooms added to the enjoyment of your visit, and that the cleanliness and condition of our hotel met your expectations. Your commendation on the room amenities is particularly appreciated, as we strive to provide a comfortable experience with touches such as our modern decor, carpeted flooring, and 40inch LED Smart TVs.It would be a pleasure to welcome you back. Best wishes,Kelum GintotageHotel Manageribis Melbourne Glen Waverley
par un voyageur
Publié le 15 août 2024 sur Expedia
Everything was acceptable
Commentaires de Gestion de l’hôtel
18 août 2024 par Kelum Gintotage Hotel Manager, Gestion de l’hôtel
Dear Lynetta, Thank you very much for your kind review.We are truly heartened to receive your commendation regarding our hotel's cleanliness, state, attentive service, and the amenities provided in our rooms.It is wonderful to know you found the overall condition of our hotel to your liking, and that our commitment to maintaining a high standard of service and room features positively impacted your stay with us. Our dedicated housekeeping team makes every effort to ensure that each guest is welcomed into a spotless environment, and the modern amenities in our rooms, such as the air conditioning with temperature control and individual adjustment, are designed for comfort and convenience. We also take pride in our friendly staff, who are always on hand to assist with any needs our guests may have.It would be a pleasure to welcome you back. Best wishes,Kelum GintotageHotel Manageribis Melbourne Glen Waverley
par un voyageur de Mornington
Publié le 7 août 2024 sur Lastminute
In our first room we had a very strong sewage smell. Spoke to the manager who immediately offered an alternative room and helped us move. Not the hotels fault more an area issue. Staff are great, location is good and price very competitive.
Commentaires de Gestion de l’hôtel
8 août 2024 par Manager, Gestion de l’hôtel
Dear Ann, We would like to thank you for this review about your recent experience in our hotel.We are delighted that you found our staff to be great and the price competitive. Our team is committed to providing excellent service and we're glad that this was reflected in your experience. It is also wonderful to learn that the room cleanliness and hotel condition met your expectations, which is a testament to our dedication to maintaining a high standard of accommodation.Nonetheless, we are sorry that some aspects of your stay did not meet your expectations. We understand the discomfort that unexpected odors can cause, and we want to assure you that we are attentive to the maintenance and condition of our facilities to prevent such occurrences. Furthermore, the room amenities are designed to provide a comfortable and convenient stay, and we are always looking for ways to enhance our guest experience.Finally, we are pleased that you appreciated our convenient location, a short stroll from the Glen Shopping Centre and local restaurants. Our prime setting is ideal for guests looking to explore the area and enjoy the nearby amenities.We hope to welcome you back. Best wishes,Vishabh Verma, Guest Experience Manager
par un voyageur
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 août 2024 par Vishabh Verma, Guest Experience Manager, Gestion de l’hôtel
Dear Aslam, Thank you for taking the time to review your stay.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.Vishabh Verma, Guest Experience Manager
