Note fondée sur 70 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
4,8 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Phm42000
Publié le 26 mai 2024 sur HotelsNice hotel for a lovely weekend in Mornington
Very confortable and well located
Commentaires de Gestion de l’hôtel
26 mai 2024 par Jason Burnett - General Manager, Gestion de l’hôtel
Dear Guest,Thank you for your lovely review! We’re pleased to hear that you had a comfortable stay and enjoyed our convenient location. We hope to welcome you back for another delightful weekend in Mornington.Warm regards,Jason BurnettGeneral ManagerInterContinental Sorrento
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Jason Burnett - General Manager, Gestion de l’hôtel
Thank you for the fantastic 5/5 rating! We're thrilled you had such a positive experience with us and look forward to welcoming you back soon.Warm regards,Jason BurnettGeneral ManagerInterContinental Sorrento
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Good location
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Jason Burnett - General Manager, Gestion de l’hôtel
Thank you for the wonderful 5-star review! We're so glad you enjoyed our location and had a great stay. We hope to welcome you back again soon.Warm regards,Jason BurnettGeneral ManagerInterContinental Sorrento
par un voyageur
Publié le 9 oct. 2024 sur Expedia
Highly recommend
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Jason Burnett - General Manager, Gestion de l’hôtel
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had such a great experience, and your kind words truly mean a lot to us. We look forward to welcoming you back again soon!Warm regards,
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Incredible! Everything was beyond my expectations and more. Absolutely loved the hotel decor and so different to other 5 star hotels that focus on a cookie cutter look. Everything was just incredible, the staff so attentive and warm snd inviting. The food, service, the room all 5*. Can’t wait to come back.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Jason Burnett - General Manager, Gestion de l’hôtel
Dear Guest,Thank you for your glowing review! We're delighted to hear that your stay with us exceeded your expectations and that you enjoyed the unique decor, service, and every aspect of your experience. It’s always a pleasure to hear that our team made your visit extra special.We look forward to welcoming you back for another exceptional stay soon!Warm regards, Jason Burnett General Manager InterContinental Sorrento
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Located right in town so very accessible to everything. For the price paid however, did not find this good value. Nothing about the room was overly special. Room service finished at 9pm. The balcony was very dirty and needed a clean. Personal preference, but pillows were very uncomfortable. Buffet breakfast was very good.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Jason Burnett - General Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We're glad you found the hotel's location convenient and enjoyed the buffet breakfast. However, we’re sorry to hear that some aspects of your stay didn’t meet your expectations, particularly regarding the room, balcony cleanliness, and room service hours. We appreciate your comments, as they help us identify areas where we can improve.We hope to have the opportunity to provide you with a better experience in the future.Warm regards,Jason BurnettGeneral ManagerInterContinental Sorrento
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Dirty, dusty, inadequate breakfast options and supply. Very disappointing.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Jason Burnett - General Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback. We’re truly sorry to hear that your recent stay did not meet your expectations, particularly regarding cleanliness and breakfast. While this is certainly unacceptable, we would really appreciate receiving feedback like this while you are in-house so that we can address the issues and make your experience better. If you would like to discuss your stay further, please feel free to reach out to us directly. We value your input and would like to make things right.Warm regards,Jason BurnettGeneral ManagerInterContinental Sorrento
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Jason Burnett - General Manager, Gestion de l’hôtel
Dear Guest,I’m sorry to hear that your experience did not meet expectations. Your feedback is important to us, and we’d like the opportunity to understand more about your stay. Please feel free to contact us directly so we can address your concerns.Warm regards,Jason BurnettGeneral ManagerInterContinental Sorrento
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Jason Burnett - General Manager, Gestion de l’hôtel
Dear Guest,Thank you so much for your perfect 10/10 review! We're delighted to hear that you had an excellent experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back to InterContinental Sorrento soon.Warm regards,Jason BurnettGeneral ManagerInterContinental Sorrento
par un voyageur
Wonderful Stay
Publié le 3 sept. 2024 sur HotelsWe had a fabulous mid week getaway.
Staff were brilliant, room was fabulous - loved everything about our 3 night stay.
Can’t wait to do it again!
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Rebecca Moumni, Director of Rooms, Gestion de l’hôtel
Dear Caitlin,Thank you for your wonderful feedback! We’re thrilled to hear that you had a fabulous mid-week getaway and enjoyed every aspect of your 3-night stay. It’s great to know that our staff and your room exceeded your expectations.We can’t wait to welcome you back for another memorable stay.Kind regards,Rebecca MoumniDirector of Rooms
