Avis Kangaroo Ridge Retreat

Dear Travis, Thank you for taking the time to share your thoughts about our service and offering.We understand that you were disappointed with not being able to use the BBQ and for feeling that our communication was not clear enough. As you know, we are a unique accommodation service that is not self contained. We showcase local products, food and wine and have a range of different food options available prior to arrival and also on offer during your stay and are not a BYO affair. Part of our charm is that we are a little hard to find. Therefore we have a consistent communication strategy leading up to each stay. We were in contact with you after booking, 7 days prior to your arrival, a day before and on the day of your arrival via both email and texts. At each of these message points we did not receive any message or indication that you would like to use the BBQ or that you had specific dietary requirements. It was only after arrival that we heard from you and that you wanted to use the BBQ. We apologise if our team's attempts to find a solution by offering you a BBQ pack for the next day did not meet your expectations. We would like to clarify that we the BBQ pack is not just one meal, it includes a selection of restaurant quality meats, salad, artisan bread and a variety of condiments from the local area, enough for the duration of your stay. Everything is sourced fresh so we do require a little notice to be able to get it all. But as described, it also includes the BBQ hire for the duration of your stay and the cleaning afterwards. This information was sent to you personally but it is also available on all offering descriptions including our website. Additionally, we do offer a range of dietary options to cater to our guests' needs. We believe that the view is no just for carnivores. Therefore we are more than happy to provide you with a vegan, no pork, no beef, vegetarian, keto, gf, low fodmap, low histamine (just to name a few) options. However, this does require a response from you to let us know that you would, one, like to have a BBQ and two, have dietary requirements. Despite the lack of a BBQ, we truly hope that you were able to enjoy your additional larder purchases, the view and have a lovely weekend while you stayed. We want to assure you that we always strive to provide the best possible service to our guests and take all feedback seriously.Wishing you happy and safe future travels. Rebecca

We are delighted to hear you had a wonderful time and you were able relax after your wedding celebrations. We are really a great place to retreat and relax after such big events. Thank you so much for taking the time to review us here. We can't wait to welcome us back.

Thank you! We are so happy that you enjoyed your stay. What you write is everything we aim for! We hope to welcome you back again soon!

Thank you Greg! We are super happy that you loved your experience of Kangaroo Ridge Retreat! Thanks for taking the time to share it too! Can‘t wait to welcome you back again!

Ahhh, thank you for such a lovely review! We are so happy you loved everything we had prepared for your stay. The spa and the view are sensational and we love that you had a great time in the cabins and the Yarra Valley. You had the best of both worlds while you stayed, warm days out on the balcony and wandering the valley and cooler nights by the fire and enjoying the spa. We are ecstatic that you had a wonderful experience on the ridge. We can't wait to welcome you again!

Thank you so much for your kind review. We are so happy to hear that you had a wonderful stay up on the ridge. We can't wait to welcome you back!

Thank you so much for sharing what you thought of Kangaroo Ridge Retreat. We are so glad it exceeded all your expectations. We look forward to welcoming you back!

Thank you for your kind review and that you loved the time that you spent with us on the ridge. The view is incredible. We look forward to welcoming you again.

Thank you so much for the kind review. This is exactly the service and guest experience we aim for. We can't wait to welcome you back when you visit Australia again!

Thank you for sharing a kind review about your stay. We are super happy it was everything and more of what you expected. We can't wait to welcome you back!