Ratings based on 905 Guest Reviews
Hear it directly from our travellers
3.3 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from GEORGE TOWN
Posted Aug. 21, 2024 on Expedia
La Quinta
This hotel is awful, check in was late for me no one around to help when I first arrived, the place is old and in need of refurbishing, the room wasn’t really prepared with any eye to detail, coffee machine but no coffee or tea available, the pictures on the website do not show its real state, very low quality and price is high based on the actual quality of the place , would never stay or recommend this place to anyone . This was a bad mistaken wishing I had gone else where .
Comment from Hotel Management
Aug. 22, 2024 by Rachid alaoui, Hotel Management
Thank you for sharing your experience with us. I’m truly sorry to hear that your stay did not meet your expectations. It’s clear that we fell short in several areas, and I want to extend my sincerest apologies for the inconvenience you faced.We take your feedback seriously and will address the issues you’ve mentioned with our team. Our goal is to provide a comfortable and welcoming environment for all our guests, and it’s disappointing to hear that we did not achieve this during your visit.If you have any additional details you’d like to share, or if there’s anything we can do to make amends, please don’t hesitate to reach out. Your satisfaction is important to us, and we would appreciate the chance to make things right.Thank you again for your feedback. We hope to have the opportunity to improve your perception of our hotel in the future.
by A traveller
Posted Aug. 19, 2024 on Expedia
Pool area chairs falling apart and pool had alot of bugs that were never cleaned out.
Horrible sewage odor when leaving side door.
Comment from Hotel Management
Aug. 20, 2024 by LQ52720, Hotel Management
Thank you for your feedback. I sincerely apologize for the issues you encountered during your stay. We strive to provide a comfortable and pleasant experience for all our guests, and it’s clear we fell short in this instance.Regarding the pool area, we are addressing the condition of the chairs immediately to ensure they are up to standard. Additionally, we will be working closely with our maintenance team to enhance the frequency and quality of pool cleaning to prevent the presence of bugs.The sewage odor you mentioned is concerning, and we are investigating this issue to ensure it does not happen again. Your feedback is invaluable in helping us improve our services, and we hope to have the opportunity to make things right for you in the future. Please don’t hesitate to reach out directly if there’s anything more we can do.
by A traveller from Hilton Head
Posted Aug. 15, 2024 on Expedia
There are two types of (affordable) hotels: 1) ones that are basic, but are nice enough to allow you to sleep, shower and watch to comfortably or 2) ones that are so filthy you sleep on top of the bed with your clothes on ( including shoes) out of fear that you might end up coming in contact with any material that may be on the surface of the bed.
Comment from Hotel Management
Aug. 16, 2024 by Lq52720, Hotel Management
Dear Guest ,Thank you for sharing your feedback with us. We're sorry to hear that your experience didn't meet your expectations. Cleanliness and comfort are top priorities for us, and we apologize if we fell short during your stay. Your comments will be addressed with our team to ensure improvements are made. We hope you'll consider giving us another chance in the future to provide you with a more comfortable experience.Talat AG.M
by A traveller
Posted Aug. 11, 2024 on Expedia
Ive stayed here q few times. Room is cold, good breakfast and always quiet
Comment from Hotel Management
Aug. 12, 2024 by LQ52720, Hotel Management
Thank you for your feedback and for choosing to stay with us multiple times! We're glad to hear that you enjoyed the breakfast and the peaceful atmosphere. However, we're sorry to hear that the room temperature wasn't ideal during your stay. We'll make sure to look into this and ensure a more comfortable experience next time.We appreciate your loyalty and look forward to welcoming you back soon!Talat AG.M
by A traveller
Posted Aug. 7, 2024 on Expedia
Comment from Hotel Management
Aug. 28, 2024 by Lq52720, Hotel Management
Dear Valued Guest,Thank you for taking the time to provide us with your rating! We really appreciate the feedback and we hope to see you again.Talat AGeneral Manager
by A traveller
Posted Aug. 7, 2024 on Expedia
The hotel is under renovation so the facility and the rooms weren't five-star but were livable. The hotel staff were amazing, the young man who checked us in and the older gentleman who checked us out were very accommodating, Shantae the staff member in charge of breakfast was amazing as well, but Ms. Martha the all-around jack of all trades was fantastic.
Comment from Hotel Management
Aug. 8, 2024 by LQ52720, Hotel Management
Dear Pamela,Thank you for taking the time to provide feedback on your recent stay with us. We greatly appreciate your honest review and are thrilled to hear about the positive experiences you had with our staff.We are currently undergoing renovations to improve our facilities and rooms, and we apologize for any inconvenience this may have caused. Despite this, we're glad to know that you found your accommodations livable.Our team works hard to ensure every guest has a memorable stay, and it's wonderful to hear that the efforts of our staff made a positive impact on your experience. The young man who checked you in, the older gentleman who assisted with your checkout, Shantae at breakfast, and Ms. Martha, our all-around jack of all trades, will all be delighted to hear your kind words.We look forward to welcoming you back to our newly renovated hotel in the future. Thank you once again for your feedback and for choosing to stay with us.Warm regards,Talat AG.M
by A traveller
Posted Aug. 7, 2024 on Expedia
Located within easy walk to Cracker Barrel Restaurant. But hotel is at the start of a major renovation (very much needed) and feels disorganized. Does not look well cared for. Smell in halls is very strong, and smell in room was musty and caused my tongue and throat to burn. Lobby is cramped. I found out afterwards that it is often used to house transients until a more permanent place can be found.
Comment from Hotel Management
Aug. 8, 2024 by Lq52720, Hotel Management
Dear Anne,We sincerely apologize for the inconvenience you experienced during your stay. As you mentioned, our hotel is currently undergoing a major renovation, which we hope will address many of the issues you encountered. We understand that this process can sometimes cause a sense of disorganization and we are working diligently to minimize any disruptions.The strong smell in the hallways and the musty odor in your room, which caused discomfort, are unacceptable. We take your concerns seriously and will investigate these matters promptly to ensure they are addressed. Our goal is to provide a comfortable and pleasant environment for all our guests.Regarding the cramped lobby and the use of our hotel to house individuals temporarily, we strive to maintain a welcoming atmosphere for all our guests. We will take your comments into account as we move forward with our renovations and improvements.Your feedback is invaluable to us as we work towards enhancing our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay.Thank you once again for your candid feedback.Best regards,Talat AG.M
by A traveller
Posted Aug. 6, 2024 on Expedia
Pool was closed!!!
Comment from Hotel Management
Aug. 15, 2024 by LQ52720, Hotel Management
Dear Carla,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the pool being closed during your stay. We understand how important the pool is to our guests, especially during the warmer months, and we're truly sorry that this impacted your experience with us.Please know that we take situations like this very seriously. Occasionally, unexpected maintenance is necessary to ensure the safety and cleanliness of our facilities, but we understand the frustration this can cause. We are actively working to prevent such occurrences in the future.We hope that despite this issue, the rest of your stay was enjoyable. We'd love the opportunity to welcome you back and provide you with the full experience you deserve. Please feel free to reach out to us directly if you decide to stay with us again so that we can make it right.Thank you once again for your feedback.Talat AG.M
by A traveller
Posted Aug. 5, 2024 on Expedia
We enjoyed our stay. Our room was very clean and the staff was very pleasant and always asking if everything was ok. There was one employee that stands out the young man worked the afternoon/evening shift and always helpful and very positive! I wish I had gotten his name. Thankyou to the whole staff!!
Comment from Hotel Management
Aug. 7, 2024 by Lq52720, Hotel Management
Dear Guest ,Thank you for taking the time to complete our guest survey and for sharing your wonderful feedback. We're delighted to hear that you enjoyed your stay with us. It's great to know that you found your room very clean and appreciated the attentiveness of our staff.We're especially pleased to hear about the positive impression left by our young team member on the afternoon/evening shift. Your kind words will certainly be shared with the entire team to inspire and motivate them further.Thank you once again for your kind comments and for choosing our hotel. We look forward to welcoming you back on your next visit.Warm regards,Talat AG.M
by A traveller
Great stay
Posted Aug. 5, 2024 on HotelsIt was good. The complimentary breakfast was a plus. But the bar soap was to small. It was like a one time use
Comment from Hotel Management
Aug. 7, 2024 by LQ52720, Hotel Management
Dear Guest ,Thank you for taking the time to complete our survey. We are delighted to hear that you had a good stay and enjoyed our complimentary breakfast. Your positive feedback is greatly appreciated.We apologize for the inconvenience caused by the size of the bar soap. Your feedback is valuable to us, and we will consider providing larger bar soaps to improve our guest experience.We look forward to welcoming you back in the future. Should you have any further suggestions or require assistance, please do not hesitate to reach out to us.Best regards,Talat AG.M
