Note fondée sur 907 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,8 Service et personnel
3,4 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 avr. 2024 sur Expedia
Hôtel à rafraîchir. Porte de salle de bain ne fermait pas. Rapport qualité/prix bon
Commentaires de Gestion de l’hôtel
23 avr. 2024 par June P., General Manager, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Melbourne Viera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
par un voyageur
Publié le 30 mars 2024 sur Expedia
Par ou commencer, accueil glacial en salle de réception. Heureusement mon fils à pu avoir son oeuf de Pâques (Joie...).
Ensuite, les couloirs en très mauvais état
Entrée dans la chambre, et la c'est l'étonnement complet. Photos du site qui n'ont rien à voir
Poussière sur tout les meubles, vitré encrassée, moquette tachée de partout, et dessus de lit, non plus blanc mais marron... Une odeur très désagréable. Après 5h de route, et un enfant de 3 ans à coucher à une heure tardive nous n'avons pas voulu batailler, l'hôtel étant complet ..
Sans parler des équipements cassés.
La femme de ménage à tellement bien fait le ménage, qu'elle en à oublié ses produits dans la chambre (ironie)
Et la le clou du spectacle, une baguette tranchante servant à tenir la moquette, qui était relevé et défixée, et dans laquelle mon fils s'est pris les pieds et s'est fait mal au genoux. Heureusement qu'il ne s'est pas coupé avec celle ci au vu de la propreté de la chambre. Résultat, nous avons du aller voir le médecin à notre retour en France.
Tant bien que mal, nous passons la nuit, et lors du PDJ, 2 Machines sur 3 ( Distributeurs automatiques, et ustensiles de PDJ sont hors service. Lors du check-out, Le réceptionniste, qui était en discussion avec son téléphone personnel et qui ne nous à pas regardé. La personne du PDJ à récupéré nos clés tant bien que mal..
Lorsque vous demandez un remboursement, l'hôtel refuse, et ne prend pas la peine de vous écrire..
Honteux. Prix bas, qualité ---
Commentaires de Gestion de l’hôtel
4 avr. 2024 par June P., General Manager, Gestion de l’hôtel
Thank You for your feedback. We would like to apologize for any inconvenience/discomfort you may have experienced during your recent stay, I know how frustrating that can be.This is not how we run our hotel. I will be looking further into this, speaking with my staff, and turning this room over to Maintenance to make any needed improvements. Thank You for letting me know.I always encourage our guests to bring any issues/concerns they may have to the attention of the front desk immediately so that we can address at once.We like to welcome everyone with warm smiles and polite conversation so that everyone is comfortable and relaxed.We hope to see you in future travels.
par un voyageur
Publié le 20 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
24 nov. 2023 par June P., General Manager, Gestion de l’hôtel
Thank You for your feedback. We are happy to see that you were pleased with your recent stay and able to appreciate all that the immediate area has to offer.We like to welcome everyone with warm smiles and polite conversation to ensure that everyone is comfortable and relaxed. After all your not just a guest, you are part of the La Quinta family.We hope to see you in future travels.
par un voyageur
Publié le 2 févr. 2023 sur Expedia
Très propre malgré l’âge du mobilier
Faudrait voir à changer l’âge du matelas, l’usure se fait sentir
Outre ce point, rien à redire
Beaucoup apprécié le petit déjeuner inclu
Ainsi que la salle de bain bien adaptée
Le personnel très gentil et joyeux
Commentaires de Gestion de l’hôtel
6 févr. 2023 par June P., General Manager, Gestion de l’hôtel
Thank You for your feedback. We are happy to see that you were pleased with your recent stay.We like to welcome everyone with warm smiles and polite conversation so that everyone is comfortable and relaxed.We hope to see you soon.
par un voyageur
Publié le 28 nov. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
30 nov. 2022 par June P., General Manager, Gestion de l’hôtel
Thank You for your feedback. We are happy to see that you were pleased with your recent stay, that mean's a lot to us.We like to welcome everyone with warm smiles and polite conversation to ensure that everyone is comfortable and relaxed.We hope to see you next time you are in the area.
par un voyageur
Publié le 23 févr. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
24 févr. 2022 par June Pittman General Manager of Operations, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Melbourne Viera. It is always a pleasure to receive positive feedback.
Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.
Thank you again for sharing your experience, and we look forward to serving you in the future.
Sincerely,
June Pittman
General Manager of Operations
par un voyageur de Dudswell
Publié le 1 févr. 2022 sur Expedia
Tout etait très bien
Commentaires de Gestion de l’hôtel
1 févr. 2022 par June Pittman General Manager of Operations, Gestion de l’hôtel
Thank You for your feedback. We are happy to see that you were pleased with your recent stay.
We like to welcome everyone with warm smiles (behind our masks), and polite conversation to ensure that everyone feels assured, comfortable, relaxed, and most of all, safe.
We hope to see you in future travels.
June Pittman General Manager of Operations
par un voyageur
Overall very friendly staff
Publié le 3 oct. 2024 sur HotelsThe entire staff was extremely nice and helpful. Breakfast was good. The cons are the rooms are very humid to where the beds/sheets feel moist, the a/c didnt seem to work well and the pillows were very flat as if you didnt have one at all
Commentaires de Gestion de l’hôtel
4 oct. 2024 par LQ52720, Gestion de l’hôtel
Thank you for your feedback! We're thrilled to hear that you found our staff to be nice and helpful and that you enjoyed the breakfast. However, I apologize for the issues you experienced with the humidity in the room, the A/C, and the pillows. Your comfort is very important to us, and we appreciate you bringing these concerns to our attention. We are working on addressing the humidity and A/C issues, and we'll make sure to review our pillow options to improve the guest experience. Thank you for staying with us, and we hope to have the chance to make your next visit even better!Talat A G.M
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par lq52720, Gestion de l’hôtel
Dear Valued Guest,Thanks for brightening our day! We look forward to being here for you on your next visit!Sincerely,Talat AGeneral Manager
par un voyageur
Publié le 3 oct. 2024 sur Expedia
The staff was incredibly friendly during my check in and very efficient. The room itself was fine, especially for the price. The bathroom could have been a bit cleaner but it was more than passable. The chrome on the bathtub faucet was wearing off and leaving flakes in the tub but other than that the room was clean, cool, dry, and comfortable. Great for a one night, last minute stop. Also, they have smart tvs which alloqed me to sign into my own netflix which was a very nice plus
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Lq52720, Gestion de l’hôtel
Thank you so much for your feedback! We're glad to hear that you had a friendly and efficient check-in experience and found the room comfortable for your stay. We appreciate your comments about the bathroom and the faucet; we'll be sure to address those details to improve the experience for future guests. We're also happy you enjoyed the convenience of our smart TVs—it’s great to know you could easily stream your favorite shows!Thank you for choosing us for your last-minute stop, and we hope to welcome you back again soon! Safe travels!Talat AG.M
