Note fondée sur 50 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,0 Service et personnel
3,8 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 sept. 2024 sur Hotels
It’s a great place to stay very responsible prices
I would suggest replenishing some of the crockery and cutlery as there was only one large plate and bowl and there was 2 of us
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Guest Services, Gestion de l’hôtel
Dear James,Thank you for sharing your feedback. We're glad you enjoyed your stay and found our prices reasonable. We appreciate your suggestion about the crockery and cutlery and will look into replenishing them. We hope to welcome you back soon.Kind regards,Guest ServicesMelbourne Kew Central
par un voyageur
Publié le 21 août 2024 sur Wotif
I stayed at Kew Central Apartments for 1 night during the week. The room presented dirty, not well maintained and smelled awful. The walls were very thin, and unfortunately my neighbour was listening to music loudly to early hours of the morning, so a good rest wasnt on the cards.
Check in was relatively seemless, once i recieved instructions a few hours after booking.
Commentaires de Gestion de l’hôtel
27 août 2024 par Guest Services, Gestion de l’hôtel
Dear Oliver,Thank you for sharing your feedback. I’m sorry to hear about the issues with cleanliness, maintenance, and noise during your stay. We will address these concerns with our team to improve our guests' experiences. I’m glad to hear the check-in process went smoothly once you received the instructions. We appreciate your comments and hope to offer a better stay in the future.Kind regards, Guest Services Melbourne Kew Central
par un voyageur
Publié le 7 août 2024 sur Expedia
Great place, easy walking to hospita, supermarket and restaurants.
Highly recommended
Commentaires de Gestion de l’hôtel
13 août 2024 par Guest Services, Gestion de l’hôtel
Dear Wes,Thank you for your lovely feedback and for choosing to stay with us at Melbourne Kew Central.We're delighted you enjoyed your stay and found the location convenient.We hope to welcome you back again soon.Kind regardsGuest ServicesMelbourne Kew Central
par un voyageur
Publié le 28 juill. 2024 sur Wotif
Thankyou for the great communication during the booking process including our request for an early check-in. Room was spacious and comfortable, had everything it needed. Good location for access to our event in Hawthorn. Thankyou
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Guest Services, Gestion de l’hôtel
Dear Monique,Thank you for your kind words about Melbourne Kew Central. We're pleased you were happy with our communication and that we could accommodate your early check-in request.We're delighted you found the room comfortable and well-equipped. We're glad the location suited your event in Hawthorn.Thank you again for your feedback. We hope to welcome you back in the future.Kind regardsGuest ServicesMelbourne Kew Central
par un voyageur
Publié le 23 juill. 2024 sur Expedia
the room was smelly, strong smell of cigarette smoke, curtains , window ledges etc were dirty, and the window to outside did not have a lock on it.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Melbourne Kew Central, Gestion de l’hôtel
Hi Jim,Thank you for bringing these concerns to our attention. We sincerely apologise for the issues you encountered during your stay. Providing a clean and comfortable environment is our top priority, and we regret that we fell short of your expectations.We take cleanliness and maintenance very seriously, and we will address these issues immediately with our housekeeping and maintenance teams to ensure they are rectified.Please accept our apologies once again. We appreciate your feedback as it helps us to improve and provide better experiences for our guests. If there is anything else you would like to discuss or if you plan to stay with us again, please do not hesitate to reach out.Best regards,Melbourne Kew Central.
par un voyageur
5 stars
Publié le 20 juill. 2024 sur HotelsVery easy chrck in and check out, excellent host
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Guest Services, Gestion de l’hôtel
Dear Monique,Thank you for your kind words about Melbourne Kew Central. We're pleased you were happy with our communication and that we could accommodate your early check-in request.We're also delighted you found the room comfortable, well-equipped and the location suited your event in Hawthorn.Thank you again for your feedback. We hope to welcome you back in the future.Kind regardsGuest ServicesMelbourne Kew Central
par un voyageur
Publié le 11 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Guest Services, Gestion de l’hôtel
Dear Fallaniti,Thank you for your perfect rating! We're thrilled you had such a great stay.We look forward to welcoming you back soon.Kind regards, Guest Services, Kew Central Apartment Hotel
par un voyageur
Publié le 28 mai 2024 sur Wotif
Commentaires de Gestion de l’hôtel
12 juin 2024 par Guest Services, Gestion de l’hôtel
Dear Randall,Thank you for choosing our hotel in Kew and for sharing your experience. We are pleased to know you had an enjoyable stay overall. We appreciate your feedback and look forward to welcoming you back. Kind Regards,Guest ServicesKew Central Apartment Hotel
par un voyageur
Publié le 10 mai 2024 sur Wotif
The customer service representative I interacted with was very confrontational and did not display a friendly demeanor. From the start of the conversation, I did not feel welcome or valued as a customer. Lack of Friendliness: There was a noticeable lack of friendliness in the interaction, which is essential in creating a welcoming environment for customers. Overall Unwelcoming Atmosphere: The combination of a confrontational attitude and lack of friendliness contributed to an overall unwelcoming atmosphere during the customer service interaction.
Commentaires de Gestion de l’hôtel
13 mai 2024 par Peter B, Gestion de l’hôtel
Dear Siong Huon,We sincerely apologise for the experience you had with our customer service team. It is always our goal to provide a welcoming and friendly environment. Your feedback is invaluable to us and we are addressing this matter internally to prevent such issues in the future. We hope to have another opportunity to provide you with the quality service you should expect from us.Kind Regards, Guest Services Melbourne Kew Central Apartment Hotel
par un voyageur
Publié le 30 mars 2024 sur Expedia
The rooms are smelly and never vacummed, showers dont have extractor fans and kitchen does not have working rangehood. Reception is never attended and phone calls are not answered as if they are avoiding contact with the guests. Dont stay here if you can avoid.
Commentaires de Gestion de l’hôtel
2 avr. 2024 par Peter B, Gestion de l’hôtel
Dear Amanpreet, Thank you for taking the time to share your feedback. We sincerely apologise, the issues you've described fall far short of the standards we aim to maintain. We are taking your feedback very seriously and will conduct a thorough investigation to address these concerns immediately.Kind regards,Guest ServicesMelbourne Kew Central Apartment Hotel
