Note fondée sur 160 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,4 Service et personnel
4,0 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 août 2024 sur Wotif
Great location and friendly staff
Commentaires de Gestion de l’hôtel
27 août 2024 par Guest Services, Gestion de l’hôtel
Dear Dion,Thank you for your positive feedback! I’m glad you enjoyed our location and found our staff friendly. We hope to see you again soon.Kind regards, Guest Services Knox Central Apartment Hotel
par un voyageur
Publié le 12 août 2024 sur Wotif
Average accommodation, NOT 4 STAR.
1. Despite reception having staffed hours the staff are often away and you need to phone them.
2. After 7 nights stay had to request room servicing.
3. Given the minimum number of everything, 5 guests, eg. 5 pillows, 5 cups, 5 plates, 4 towels etc.
4. When requesting 2nd key to apartment was told if we had 2nd key could not get room service daily as they didn’t have another key, this decision was reversed by a different employee a few days later.
5. Only on the 3rd and final week of our stay did we start to receive daily beds pulled up as advertised.
6. Internet/ TV connection is rubbish, need to login and out 3 times to connect to TV.
7. Garage key fobs are hit and miss, 1 worked, 1 didn’t.
8. On arrival door didn’t lock, had to get staff to show us how to jiggle the door back to allow the lock to engage.
9. Carpet and walls marked/ stained.
10. Toilets and bathroom sinks NOT cleaned during entire 3 week stay.
11. Parking is not allocated to the particular apartment, drive around basement carpark to find one advertised for hotel use. Parking space sizes can vary due to storage cages.
12. Pool was lovely.
Commentaires de Gestion de l’hôtel
13 août 2024 par Guest Services, Gestion de l’hôtel
Dear Cassandra,Thank you for sharing your detailed feedback. We're sorry your stay did not meet your expectations. Your comments about the reception, room servicing, amenities, and cleanliness are important to us, and we will address these issues to improve our services. It's good to hear you enjoyed the pool.Travel safely to your next destination, and we hope to have the opportunity to welcome you back in the future.Kind regards, Guest Services Knox Central Apartment Hotel
par un voyageur
Publié le 29 juill. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Guest Services, Gestion de l’hôtel
Dear Alan,Thank you for sharing your feedback and for the great rating! We're pleased that you found our pricing satisfactory.Travel safely to your next destination, and we look forward to welcoming you back soon.Kind regards,Guest ServicesKnox Central Apartment Hotel
par un voyageur
Publié le 15 juill. 2024 sur Wotif
Could have been cleaner but overall not bad. Parking was cheap, big shops across the road, but traffic noise was pretty bad.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Guest Services, Gestion de l’hôtel
Dear Kirsty,Thank you for your review. We're glad you found our parking affordable and appreciated the proximity to the larger shops. We apologise for the cleanliness and traffic noise issues and will address these to improve our guests' experience.We hope to welcome you back for an even better stay in the future.Kind regards, Guest Services, Knox Central Apartment Hotel
par un voyageur
Publié le 30 juin 2024 sur Wotif
Fantastic place to stay.
Clean and tidy and quiet.
Rooms very spacious
Comfy bed
Nice bathroom.
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Guest Services, Gestion de l’hôtel
Dear Sam,Thank you for the fantastic review! We're delighted that you found our place clean, tidy, and quiet. It's great you enjoyed the rooms, comfy bed, and bathroom.We hope to welcome you back soon for another wonderful stay!Kind regards, Guest Services, Knox Central Apartment Hotel
par un voyageur
Publié le 9 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 juin 2024 par Guest Services, Gestion de l’hôtel
Dear Chad, Thank you for choosing our hotel and for letting us know about your experience. We are very sorry that your stay did not meet your expectations. Kind Regards,Guest ServicesKnox Central Apartment Hotel
par un voyageur
Publié le 15 mai 2024 sur Expedia
Really spacious rooms. Absolutely loved having a washer and a dryer- was handy after taking the kids into the pool. Kids had a ball. Was just a short stay but very accommodating.
Commentaires de Gestion de l’hôtel
21 mai 2024 par Peter B, Gestion de l’hôtel
Dear Tegan,Thank you for your 5-star rating! We're delighted that your stay at Melbourne Knox Central Apartment Hotel met your expectations and it's wonderful that the kids had a great time, too. Safe travels, and we hope to welcome you back soon!Kind regards, Guest Services Melbourne Knox Central Apartment Hotel
par un voyageur
Publié le 7 mai 2024 sur Lastminute
Commentaires de Gestion de l’hôtel
12 juin 2024 par Guest Services, Gestion de l’hôtel
Dear Peter,Thank you for choosing our hotel in Melbourne and for sharing your 5-star experience with us! We are so happy that you enjoyed your stay. Kind Regards,Guest ServicesKnox Central Apartment Hotel
par un voyageur
Publié le 2 mai 2024 sur Wotif
Internet connection was a disaster
Commentaires de Gestion de l’hôtel
8 mai 2024 par Peter B, Gestion de l’hôtel
Dear John,Thank you for staying with us. We apologise for the inconvenience you experienced with the internet connection, we appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Kind regards,Guest Services,Melbourne Knox Central Apartment Hotel
par un voyageur
Publié le 2 mai 2024 sur Wotif
This place had absolutely no service.
We got a text today we checked in to get the key from the kiosk.
There was a water leak in the room next to us, so therefore there was plastic all outside the hallway and into our room covering up a wall.
It was cold that weekend not to mention the Wi-Fi didn’t work for the five days we were there.
When I contacted the front desk, they simply gave me a helpline for Wi-Fi and told me to figure it out on my.
This was Timely and in the end, I left very frustrated and would never stay here again.
The good news is they did reimburse me $200 for the weekend.
Commentaires de Gestion de l’hôtel
8 mai 2024 par Peter B, Gestion de l’hôtel
Dear Joan,Thank you for sharing your experience with us. We're sorry to hear that your stay did not meet your expectations, and we apologise for any inconvenience caused.Rest assured, we take guest feedback seriously, and we'll investigate these further to ensure a smoother stay for all our guests.On a brighter note, we're glad we were able to reimburse you 200 for the weekend. We appreciate your understanding and hope that despite the challenges, you were still able to enjoy some aspects of your stay.Safe travels to your next destination, and we sincerely hope you'll give us another chance in the future. We'd love to make it up to you!Kind Regards,Guest ServicesMelbourne Knox Central Apartment Hotel
