Ratings based on 672 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jun. 16, 2024 on Wotif
Close to family
by A traveller
Posted Jun. 12, 2024 on Wotif
Good
by A traveller
Posted Apr. 26, 2024 on Expedia
Great location
by A traveller
Posted Apr. 21, 2024 on Wotif
Very nice spacious rooms
Comment from Hotel Management
Apr. 24, 2024 by Mercure Caroline Springs, Hotel Management
Hi Suzi,Thanks for your positive feedback. It's great to know you enjoyed your stay with us. We look forward to you choosing our hotel in the future when you're back in the area.
by A traveller
Posted Mar. 24, 2024 on Wotif
Great hotel , WIFI however not great.
Comment from Hotel Management
Apr. 24, 2024 by Mercure Caroline Springs, Hotel Management
Hi Bronwyn,Thanks for your feedback. Please note we do endeavour to improve our inroom amenities for our guests. We will pass this feedback on.
by A traveller
Posted Feb. 25, 2024 on Expedia
I am astounded that this property does not have an accessible room. I struggled in the shower as there aren't even grab rails avialable.
Comment from Hotel Management
Apr. 24, 2024 by Mercure Caroline Springs, Hotel Management
Hi there,Thank you for your feedback. Our hotel has several accessible rooms. However, perhaps you did not mention it on your booking, or perhaps, they were all booked when your reservation came through. We are saddened you did not enjoy your stay, however, in future if you need these rooms, please let us know during your reservation.
by A traveller
Posted Feb. 24, 2024 on Expedia
Great experience
Comment from Hotel Management
Apr. 24, 2024 by Mercure Caroline Springs, Hotel Management
Hi Theresa,Thank you for your kind feedback. We appreciate it and always endevour to give our guests the most pleasant experience while they're here. Have a wonderful day!
by A traveller
Posted Feb. 5, 2024 on Wotif
Excellent
by A traveller
Posted Jan. 30, 2024 on Expedia
Nice area, though distant from Melbourne CBD and airport, despite coming up with search for airport hotels. Felt safe running/walking in area, many nearby dining options.
by A traveller
Great little getaway
Posted Jan. 26, 2024 on HotelsGreat customer service clean, friendly, helpful, comfortable, spacious
