Note fondée sur 925 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
3,8 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Everything was clean, neat and well presented.
The staff were very helpful, and went out of their way to make our stay enjoyable.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Alex Mihardja, Gestion de l’hôtel
Dear Michael,Thank you for your kind words. We're delighted to hear that everything was clean and well-presented, and that our staff made your stay enjoyable. We look forward to welcoming you back soon.Best regards,Alex MihardjaExecutive AssistantBest regards,
par un voyageur
service with a smile
Publié le 6 oct. 2024 sur Hotelsjust a great team and value for money and positioned walking distance to everything.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Alex Mihardja, Gestion de l’hôtel
Dear Anthony,Thank you for your feedback. We're thrilled to hear you had a great experience with our team and found value in your stay. Our central location is indeed perfect for exploring everything nearby. We hope to welcome you back soon.Best regards,Alex MihardjaExecutive Assistant
par un voyageur
Publié le 6 oct. 2024 sur Wotif
I arrived a day early, but staff were very understanding and accommodated me, even though I was required to change room the next day. It was seemless and staff were very helpful.
What's not to like??
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Alex Mihardja, Gestion de l’hôtel
Dear Lyn,Thank you for your kind feedback. We're delighted to hear that our staff could accommodate your early arrival and make your stay seamless. It’s great to know you had a positive experience with us. We look forward to welcoming you back.Best regardsAlex MihardjaExecutive Assistant
par un voyageur
Publié le 5 oct. 2024 sur Wotif
The shower was terrible. Very narrow, the shower head on a short extension and ease of use not good. Water temperature went from perfect to scolding hot to cold in seconds. Didn't expect to be burnt by hot water. The bed is on castors that weren't secured so bed moved all over the place. The photos are deceptive as the room was much smaller than depicted in the photos..
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Alex Mihardja, Gestion de l’hôtel
Dear Gary,Thank you for your feedback. We sincerely apologize for the issues you experienced with the shower and bed during your stay. Your comfort is important to us, and we appreciate you bringing these concerns to our attention. We will review the shower facilities and bed setup to ensure a better experience for our guests in the future. Once again, our sincere apologies for the inconvenience experienced.Best regards,Alex MihardjaExecutive Assistant
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Great location and good selection at the compliment breakfast buffet
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Alex Mihardja, Gestion de l’hôtel
Dear Leewen,Thank you for your feedback. We're glad to hear you enjoyed our convenient location and the selection at the complimentary breakfast buffet. We hope the rest of your stay was just as pleasant, and we look forward to welcoming you back soon.Best regards,Alex MihardjaExecutive Assistant
par un voyageur
Publié le 1 oct. 2024 sur Wotif
We enjoyed our stay, convenient location to all the city has to offer.
The only thing I would next time request that our room not be adjacent to the lift!! To noisy.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Alex Mihardja, Gestion de l’hôtel
Dear Shantel,Thank you for your feedback! I'm glad to hear that you enjoyed your stay and appreciated the convenient location. I apologize for the noise issue from being near the lift. Next time, we’d be happy to accommodate your request for a room further from the elevators to ensure a quieter experience. Please feel free to reach out with any special requests when booking your next stay and we will endeavor to assist you.Best regards,Alex MihardjaExecutive Assistant
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Staff were approacable and friendly. I have concerns about the billing system. I shared this via Mercure and expedia's website communication system. I am still waiting for a reply
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Alex Mihardja, Gestion de l’hôtel
Dear Jacqui,Thank you for your feedback and for highlighting the friendliness of our staff. We’re sorry to hear about your concerns with the billing system. Our reservations team has reviewed the correspondence and, unfortunately, we have not yet found any message from you. To resolve this issue, we kindly ask that you reach out directly to our team at h3031-re@accor.com with your query. We’ll ensure it is addressed promptly. Thank you again for your understanding, and we hope to welcome you back soon.Best regards,Alex MihardjaExecutive Assistant
par un voyageur
Publié le 29 sept. 2024 sur Lastminute
It's very central
Not enough lifts in case of a fire
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Alex Mihardja, Gestion de l’hôtel
Dear Jackie,Thank you for your feedback. We’re glad you found the location central. However, please note that in the event of a fire, all lifts will be locked, and guests will need to use the emergency staircases for safety. Your input is appreciated.Best regards,Alex MihardjaExecutive Assistant
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Alex Mihardja, Gestion de l’hôtel
Dear Daren,Thank you for staying with us. We’re sorry to hear that your experience did not meet your expectations. Our apologies for the inconvenience experienced.Best regards,Alex MihardjaExecutive Assistant
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Not enough coffee in room
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Alex Mihardja, Gestion de l’hôtel
Dear Philly,Thank you for your feedback. We appreciate your input and will look into providing more coffee in the rooms. Please remember, you can always request additional coffee or a top-up of in-room supplies during your stay. We hope to improve your experience next time.Best regards,Alex MihardjaExecutive Assistant
