Note fondée sur 982 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
Recommandé
pour Événement personnelpar un voyageur
Publié le 20 févr. 2018 sur Hotels
Commentaires de Gestion de l’hôtel
20 févr. 2018 par Chrissy, Gestion de l’hôtel
Dear Flore
Thank you for you star rating, much appreciated!
Regards
Chrissy Rumpf
Operations Manager
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Ashan Abeykoon, General Manager, Gestion de l’hôtel
Dear Irene,Thank you for your review & positive rating, if you would like to share any additional comments, kindly contact the hotel and we will be happy to listen.Sincerely,
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Close to what I was there for. Nice and clean, Friendly staff.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Mannoj Arora-Guest Service Manager, Gestion de l’hôtel
Dear Abbie,Thank you for positive feedback.It's great to hear you found the hotel to be nice & clean and found the staff friendly.We look forward to see you here again.Warm regards.
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Ashan Abeykoon, General Manager, Gestion de l’hôtel
Dear Meherji,Thank you for your five-star ratings, if you would like to share any additional comments, kindly contact the hotel and we will be happy to listen.Warm Regards
par un voyageur
Publié le 24 août 2024 sur Wotif
Commentaires de Gestion de l’hôtel
26 août 2024 par Ashan Abeykoon General Manager, Gestion de l’hôtel
Dear Jon,Thank you for your five-star ratings, if you would like to share any additional comments, kindly contact the hotel and we will be happy to listen.Warm Regards
par un voyageur
Publié le 24 août 2024 sur Expedia
I like the pool facilities and gym
Commentaires de Gestion de l’hôtel
25 août 2024 par Mannoj Arora-Guest Service Manager, Gestion de l’hôtel
Dear Robert,Thank you for your recent stay. I am pleased to know that you enjoyed the hotel facilities.We hope to see you here again soon.Kind regards,
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Ashan Abeykoon, General Manager, Gestion de l’hôtel
Dear Timothy,Thank you for your review. If you would like to share any additional comments, kindly contact the hotel and we will be happy to listen.Sincerely,
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Ashan Abeykoon, General Manager, Gestion de l’hôtel
Dear Ashim,Thank you for your time to let us know about your stay experience. I am glad that you have given us 10 out of 10.We will be glad to know any additional feedback.Warm Regards,
par un voyageur
Publié le 4 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 août 2024 par Ashan Abeykoon, General Manager, Gestion de l’hôtel
Dear Li,Thank you for your review. If you would like to share any additional comments, kindly contact the hotel and we will be happy to listen.Sincerely,
par un voyageur
Publié le 22 juill. 2024 sur Wotif
We stayed at Novotel for couple of nights and were 4 guests. At time of booking, we were not informed that there will be additional parking fees per night. We paid $438.00 for 2 nights and when checking in a rude staff told us that there will be about $56.00 parking fee as additional fees. The key cards were not working for our room and had to wait for a staff to bring us new key cards. No apologies from this absolutely rude staff, namely sanjay. Only one lift was working, plus the main door was not functioning at all. Water kept collecting in the bath tub during shower. Only 2 cups for 4 guests. We ordered food at this hotel and extra charges for service to the room because they do not do takeaways. Nothing special about the food, just below average at a significant price. Total rip offs and will never take my business there again. Will not recommend to my family and friends!
Commentaires de Gestion de l’hôtel
29 juill. 2024 par From the incredibly friendly Novotel Glen Waverley, Gestion de l’hôtel
Dear Risha Singh,We are delighted to hear from you , and surprised too just like you ! our parking fee is 27 per night, perhaps 56 for 2 nights ? Parking fees are clearly stated on Expedia ,sorry to hear that you didn’t notice that. We assure you Sanjay didn’t mean to be rude ..just couldn’t give into your demands of free parking for you!. We did some research into CBD parking ! We think 27 is a bargain !!We are sorry to hear that your bathtub collected water while you were having shower too. In regards to lifts .. yes it’s been bit up and down lately as we are fitting in 2 brand new lifts .We’ve always either fix or compensate guests for issues we cannot solve once guest advice of us during their stay , shame you didn’t mention anything else we could have helped with you during your stay like the TV not working.There is a standard delivery fee for room service , we are not sure what you meant by takeaway while staying in the hotel.We hope you will find a better suited hotel for you in future when your in the area next time.From the incredibly friendly Novotel Glen Waverley team.
