Note fondée sur 34 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Did not honor Hotels.com rates.
Publié le 5 sept. 2022 sur HotelsVery disappointed as we booked and I was looking forward to a peaceful place to stay but they called and said the couldn't honor the hotels dot Com price. But if I booked through them I could pay their price which was 30 dollars more each night. My credit card had already been charged and I could not get the money back right away and when you are traveling it's hard to have to juggle funds and figure things out. At least Hotels. Com always helps us out.
Commentaires de Gestion de l’hôtel
20 oct. 2022 par k, Gestion de l’hôtel
We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Kate
par un voyageur
Avoid both OYO and Hotels.com
Publié le 29 juill. 2022 sur HotelsI arrived at this properly in the evening after flying in from the UK alone for a holiday. The property was in darkness, the occupier spoke to me via a ring door bell and told me my booking had been cancelled as hotels.com didnt confirm payment by 6pm that evening or something. A party had apparently booked the other rooms and my room. I was left stranded in the middle of nowhere in darkness, a lone foreign female traveller with no support from Hotels.com or OYO. They also charged me the full cancellation fee of over £700 which they said they would refund, I still haven’t received this. I begged the occupier for help as I had nowhere to stay, they said they already contacted a motel for me who had agreed to charge the same price for the room, arrived at the motel to be told they had never heard of the ranch for a start and hadnt recieved any phone calls from them.
I will never be using hotels.com or OYO ever again.
par un voyageur
Publié le 8 juill. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
13 juill. 2022 par Simon, Gestion de l’hôtel
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon
par un voyageur
Publié le 2 juill. 2022 sur Expedia
Tengan cuidado es Fraude
Commentaires de Gestion de l’hôtel
11 juill. 2022 par Simon, Gestion de l’hôtel
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon
par un voyageur
Publié le 7 juin 2022 sur Expedia
Nice neighborhood. Full kitchen shared. Cows all around.
Commentaires de Gestion de l’hôtel
11 juin 2022 par Simon, Gestion de l’hôtel
Thank you for rating us with such awesome words, Kent! We will strive to keep up with your expectations every time. Regards, Simon
par un voyageur
Publié le 14 avr. 2022 sur Expedia
Pedimos servicio pague por 2 cuartos y cuando llegue al lugar ya no había cuartos
Commentaires de Gestion de l’hôtel
15 avr. 2022 par Ammy, Gestion de l’hôtel
Lamentamos saberlo, Pedro. Gracias por notificarnos esta preocupación. Seguramente lo elevaremos al equipo correspondiente para que tome medidas correctivas y se asegure de que no se repita en el futuro. Saludos, Amelia.
par un voyageur
Bad booking experience
Publié le 4 avr. 2022 sur HotelsHow you book me to a place that didn't have any rooms
Commentaires de Gestion de l’hôtel
4 avr. 2022 par Philip, Gestion de l’hôtel
Hi Erik, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Philip
par un voyageur
Publié le 8 févr. 2022 sur Hotels
I couldn't stay at the ranch they had a septic leak. Which nearly ruined a quiet getaway with my wife. However the staff Serene in particular went above and beyond and found me a wonderful place to stay. When advisor the septic link I was never contacted that I could not stay there that is the fault of either the ranch or the website of hotels.com
Commentaires de Gestion de l’hôtel
9 févr. 2022 par Jane, Gestion de l’hôtel
Sorry for the hassle you faced, Adrian! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jane!
par un voyageur
Bring the kids!
Publié le 13 janv. 2022 sur HotelsLoved it!
Commentaires de Gestion de l’hôtel
14 janv. 2022 par Jane, Gestion de l’hôtel
We appreciate your positive rating, Karen! We do take pride to serve our guests with an amazing experience. Regards, Jane!
par un voyageur
Publié le 1 janv. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
5 janv. 2022 par Jacob, Gestion de l’hôtel
Thank you for rating us highly, Oscar. We are glad to know that services offered by us meet your expectations and we will endeavour to keep it up. Regards, Jacob
