Note fondée sur 254 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Clean and amazing location.
Publié le 9 juill. 2024 sur HotelsGreat location and very clean rooms
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Hotel Manager , Gestion de l’hôtel
Hi We appreciate you taking the time to share your experience staying with us at Punthill Ivanhoe. We're glad you found it a comfortable and clean place to stay. We pride ourselves on delivering a positive experience and sharing true hospitality. We look forward to welcoming you back in the future.Regards Punthill Ivanhoe
par un voyageur
Publié le 23 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Punthill Ivanhoe, Gestion de l’hôtel
Hi Kirk, Its great to here you enjoyed your stay with us we look forward to seeing you again
par un voyageur
Thank you
Publié le 2 juin 2024 sur HotelsMissed the second day's room make-up, but it's overall good.
Commentaires de Gestion de l’hôtel
11 juin 2024 par Punthill Ivanhoe, Gestion de l’hôtel
Hi, Thank you for your feedback. We are glade you enjoyed your stay. We do currently only have housekeeping on Monday Wednesday and Fridays, if you need anything on the other days our team is more then happy to assist on request. We hope to welcome you back
par un voyageur
Publié le 26 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 mai 2024 par Hotel Manager , Gestion de l’hôtel
Hi Matt, Thank you for your feedback. We hope you welcome you back soon. Kind Regards Punthill Ivanhoe
par un voyageur
Publié le 16 mai 2024 sur Lastminute
Commentaires de Gestion de l’hôtel
11 juin 2024 par Punthill Ivanhoe, Gestion de l’hôtel
Hi James, Thank you for your feed back. We hope to welcome you back
par un voyageur
Publié le 16 mai 2024 sur Lastminute
Property looked tired. The walls had marks all over it in my room and one of the cushions had what looked like, a blood stain on it.
The whole venue had this really strong scent too!
Commentaires de Gestion de l’hôtel
25 mai 2024 par Punthill Ivanhoe, Gestion de l’hôtel
Hi James,Thank you for investing the time to provide feedback about your recent stay at Punthill Ivanhoe. We're obviously very disappointed that you found the property to look tired and that one of the cushions looked to of had a blood stain on it. We would like to apologise for this wholeheartedly, and let you know we have now conducted a deep clean of the apartment to ensure that the room meets the standards expected at Punthill Apartment Hotels. Please note that our team are always here if you have any issues to report and we will try to fix it to the best of our abilities. Again, we are sorry that you have a disappointing stay with us.We hope to welcome you back to Punthill Ivanhoe.Kind RegardsPunthill Ivanhoe
par un voyageur
Publié le 7 mai 2024 sur Lastminute
Property was very clean. No forks available in the kitchen. I experienced a lot of road noise disruptions into late night and very early morning
Commentaires de Gestion de l’hôtel
12 mai 2024 par Hotel Manager , Gestion de l’hôtel
Hi Mary, We're glad your experience at Punthill Ivanhoe was overall positive we are sorry to hear off the road noise disturbed you. We have left a note on your profile for future stays to avoid the city side rooms. We hope to welcome you back to the hotel. We appreciate you taking the time to share your experience. Kind RegardsPunthill Ivanhoe
par un voyageur
Publié le 3 mai 2024 sur Expedia
It was ok suited the purpose
Commentaires de Gestion de l’hôtel
4 mai 2024 par Punthill Ivanhoe, Gestion de l’hôtel
Hi Uleen, Thank you for your feedback regarding your recent stay at Punthill Ivanhoe. We are glad that our hotel suited your purpose of stay.We look forward to seeing you on your next stay.Kind RegardsPunthill Ivanhoe
par un voyageur
Publié le 21 avr. 2024 sur Wotif
The internet is appalling, the best speed I could get was 9.2 Mpbs and you need around 20 Mpbs for anything to work. Managed to get onto YouTube but the lag was so bad that the video would stop and load every minute or so. I stayed there before roughly two years ago and the deterioration of the apartments was noticeable; the balcony was filthy with cobwebs and debris - looked like it hasn't been swept or washed in a long time. The door to get onto the balcony was so hard to open that I gave it away; no instant coffee, only two coffee pods for a two night stay; no tea towels; I will never stay here again, especially due to the superior competition in the area. Don't recommend at all.
Commentaires de Gestion de l’hôtel
30 avr. 2024 par Punthill Ivanhoe, Gestion de l’hôtel
Hi Gen, Thank you for investing the time to provide feedback about your recent stay at Punthill Ivanhoe.We're obviously very disappointed that the room you were checked into at Punthill Ivanhoe was not up to our usual high standard. We have noted down the issues that you had faced during you stay and have now conducted a deep clean of the apartment to ensure that the room meets the standards expected at Punthill Apartment Hotels. When it comes to cleanliness, there is no excuse for anything less than excellence in standards. Our housekeeping team takes personal pride in delivering a high standard. However, we accept that we don't always get it right and your feedback helps us to continually improve. We note your suggestions regarding the coffee and milk, if at any time you require more or such items, we ask that you contact reception who would be happy to help. We sincerely do apologise for the other issues such as the WIFI connection. We are working really closely with our IT teams to find better ways to improve this for our guests. Unfortunately, sometimes these things do fail, and we again are very sorry that this has failed you.Thank you again for taking the time to provide your feedback. Kind RegardsPunthill Ivanhoe
par un voyageur
Publié le 14 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 mai 2024 par Punthill Ivanhoe, Gestion de l’hôtel
Hi Riberta, Thank you for your feed back We hope to welcome you back
