Note fondée sur 170 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,8 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 août 2024 sur Wotif
The check in was great the staff were helpful but they lacked safety measures. First off, I am a single female traveller. A male was right there and she read out my room number out loud rather than just circling it. Although they had my room ready on time for my arrival. Once in, I could already see the room lacked proper cleaning. The kitchen didn't look like it had been wiped down in a while and had dust and grease on the kitchen hob. The bathroom had water marks all around the sink and not wiped. The bathroom drain was black with dirt and grime and even hair shavings. The towel had hair on it and they had forgotten to put towels in the actual bathroom. When I got one from the reception it was very small and as I came back late, someone had put 2 more in my room on my return which was nice but also made me feel unsafe cause someone had gained access to my room while I had been out. Lastly, at exactly 2:40am someone next door could be heard in their room as they gave me a room with a connection door. There is only one door between the room as the light can be seen to shine under it. This is not safe and also causes every sound to be heard. I could hear all kinds of noise, coughing and banging about. Then they left at 3:05am after hearing I moved my bag rail up against the connection door. They were heard to then leave the room and press the elevator. The hotels security its self is very poor. Basically anyone can get into the hotel without a key. No elevator swipe.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Rea, Gestion de l’hôtel
Dear Helen,Thank you for sharing your feedback with us. I sincerely apologize for the concerns you encountered during your stay.Your safety and comfort are our top priorities, and I’m sorry to hear that we fell short in providing this for you. We take your concerns regarding the room number being read aloud and the overall security measures very seriously. This will be addressed with our team to ensure that privacy and safety protocols are strictly followed.The cleanliness issues you described are unacceptable and not in line with our standards. We will be conducting a thorough review with our housekeeping team to ensure that such oversights do not occur again.I understand that having someone enter your room while you were away, even for the purpose of placing additional towels, can be unsettling. Please know that our intention was to enhance your comfort, but I recognize how this could have caused concern, especially as a solo traveler. We are reviewing our procedures to prevent this from happening in the future.Regarding the noise disturbances and the security of the connecting door, I apologize for the inconvenience and discomfort this caused. We will assess the room's setup to better address soundproofing and enhance security for our guests.Thank you again for your valuable feedback. We are committed to making the necessary improvements to ensure a more secure and comfortable experience for all our guests. If you would like to discuss this further, please do not hesitate to reach out directly.Best Regards,Rea CanlasFront Office ManagerQuest Burwood East
par un voyageur
Publié le 22 août 2024 sur Wotif
Friendly staff, clean safe room. Will be staying here again
Commentaires de Gestion de l’hôtel
22 août 2024 par QBE Team, Gestion de l’hôtel
Good evening Melissa, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and felt safe and comfortable in your room. Our team works hard to make every guest feel welcome, and it’s wonderful to know we made a positive impression. We can't wait to welcome you back on your next visit! Safe travels until then!Best Regards, QBE Team
par un voyageur
Publié le 15 août 2024 sur Wotif
Nice room. Staff efficient and friendly.
Commentaires de Gestion de l’hôtel
15 août 2024 par QBE, Gestion de l’hôtel
Good morning, Kerri! Thank you very much for your wonderful review. We are delighted to know the you find Quest Burwood East a nice place to stay and our staff friendly and efficient. We are working tirelessly to ensure an excellent quality of our services and we hope we can serve you again.- Quest Burwood East
par un voyageur de Wyndham Vale
Publié le 3 août 2024 sur Expedia
The guy at night and girl in the morning (with the dog) were exceptional.
The rest of the experiece was subpar
Commentaires de Gestion de l’hôtel
6 août 2024 par QBE Team, Gestion de l’hôtel
Dear Melanie,Thank you for your feedback. We are glad to hear that our night and morning staff provided exceptional service during your stay. However, we are sorry to learn that the rest of your experience did not meet your expectations. We appreciate your honesty and will use your comments to improve our services. We hope to have the opportunity to welcome you back and provide a better overall experience in the future.Kind regards,QBE Team
par un voyageur
Publié le 19 juill. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
22 août 2024 par QBE Team , Gestion de l’hôtel
Good evening Sean,Thank you for the 5/5 rating! We're delighted that you had such a positive experience with us. Your support means a lot, and we look forward to making your next stay just as enjoyable. See you soon!Best Regards, QBE Team
par un voyageur
Publié le 12 juill. 2024 sur Lastminute
Comfy bed as expected at Quest, however there were two long black hairs in the bed which I told myself were the housemaids. Kitchen cupboards and bench top had noticeable dirty marks. Bathroom very clean
Commentaires de Gestion de l’hôtel
12 juill. 2024 par QBE Team, Gestion de l’hôtel
Dear James,Thank you for taking the time to share your experience with us. We are pleased to hear that you found our bed comfortable and appreciated the cleanliness of our bathroom.We sincerely apologize for the inconvenience you encountered with the bed and the kitchen area. This does not reflect the high standards we strive to maintain at Quest Burwood East. Your feedback has been shared with our housekeeping team to ensure such issues are addressed promptly.We hope to have the opportunity to welcome you back and provide you with a flawless stay in the future.Kind regards,QBE Team
par un voyageur
Publié le 9 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 août 2024 par Quest Burwood East, Gestion de l’hôtel
Good evening Kai Wa, Thank you for your 4/5 rating! We're glad to hear you had a good stay and appreciate your feedback. If there’s anything we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon!
par un voyageur
Publié le 10 juin 2024 sur Expedia
par un voyageur
Publié le 10 juin 2024 sur Expedia
The Burwood East Quest staff were helpful when booking was not in their system on arrival. It was a long weekend too.
Commentaires de Gestion de l’hôtel
11 juin 2024 par QBE Team, Gestion de l’hôtel
Hey Brooke, Thank you so much for taking the time to leave us such a positive review! We are so glad to hear you had a great stay :) Looking forward to welcoming you back to QBE soon. Kind regards, QBE Team
par un voyageur
Publié le 8 juin 2024 sur Expedia
Centrally located and lovely staff
Commentaires de Gestion de l’hôtel
8 juin 2024 par Quest Burwood East, Gestion de l’hôtel
Hey Allyson, Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed our central location and found our staff to be lovely. Our team takes great pride in providing exceptional service to all our guests, and your kind words are truly appreciated.We look forward to welcoming you back to Quest Burwood East soon!Kind regards, QBE Team
