Note fondée sur 25 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,8 Service et personnel
3,9 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 août 2024 sur Hotels
Rough area of Melbourne wouldn’t let my cat stay here, our truck got tagged and room was unclean.
Commentaires de Gestion de l’hôtel
30 août 2024 par Royal Derby Hotel, Gestion de l’hôtel
Dear Valued Guest,Thank you for staying with us. We apologize for any inconvenience you experienced during your stay. We will address the issues you mentioned to ensure a better experience for future guests.Warm Regards.
par un voyageur
Publié le 8 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 août 2024 par Royal Derby Hotel, Gestion de l’hôtel
Dear Valued Guest,Thank you for staying with us. We are delighted to hear that you had a 5 out of 5 experience at our hotel and we appreciate your positive feedback. We strive to provide exceptional service and look forward to welcoming you back in the future.Warm Regards.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 août 2024 par Royal Derby Hotel, Gestion de l’hôtel
Dear Valued Guest,Thank you for staying with us. We are delighted to hear you had a fantastic experience during your visit and we look forward to welcoming you back again soon. Your positive feedback is greatly appreciated.Warm Regards.
par un voyageur
4 out of 5 Stars!
Publié le 17 juin 2024 sur Hotels4 out of 5 Stars!
Only issues were the pub noise levels, and aircon units outside most bedroom windows. Was very noisy and no screens on windows for summer nights.
Food was great, staff were lovely! And very very clean.
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Royal Derby Hotel, Gestion de l’hôtel
Dear Graham,Thank you for staying with us. We apologize for the inconvenience caused by the pub noise levels and aircon units outside the windows and will work to address this for a more peaceful stay in the future. We are delighted to hear that you enjoyed the food, found our staff lovely, and appreciated the cleanliness of the hotel.
par un voyageur
Publié le 24 mai 2024 sur Wotif
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Royal Derby Hotel, Gestion de l’hôtel
Dear Rachel,Thank you for staying with us. We are pleased to hear that you enjoyed your experience overall. We appreciate your feedback and will take your comments into consideration to further enhance our services for future guests.
par un voyageur
Publié le 24 mai 2024 sur Wotif
Commentaires de Gestion de l’hôtel
9 juin 2024 par Royal Derby Hotel, Gestion de l’hôtel
Dear Valued Guest,Thank you for staying with us! We hope welcoming back you in the future.Warm Regards.
par un voyageur
Publié le 14 mai 2024 sur Expedia
You cannot beat the price of this place and it is fine for a night or two. The self check in and self check out service meant that you never talk to a staff member and none is on duty. I found that they did not get to my emails in the lead up to my stay. It is on a major road, and on an intersection so very load. It made it hard to sleep and I required headphones, again you get what you pay and this is very affordable for the area.
Commentaires de Gestion de l’hôtel
9 juin 2024 par Royal Derby Hotel, Gestion de l’hôtel
Dear Valued Guest,Thank you for staying with us. We appreciate your feedback and apologize for the inconveniences you experienced. Our self check-in/out system allows for contactless service, but we will work on improving our communication in the future. We understand the noise from the road intersection may have affected your stay, and we will look into ways to mitigate this issue for our guests. Thank you for choosing our affordable hotel for your accommodation needs.Warm Regards.
par un voyageur
Publié le 14 avr. 2024 sur Wotif
Only cold water- bathrooms are quite outdated and gross. However, very safe and convenient. Overpriced for what you get & good luck contacting someone about your booking.
Commentaires de Gestion de l’hôtel
16 avr. 2024 par RDH, Gestion de l’hôtel
Hi Pheobe,We apologise that your stay wasn't as pleasant as expected. It is very strange that there was only cold water as we received no complaints from other guests or the pub downstairs through the duration of your stay. Having said that your notes including those regarding the bathrooms are being reviewed to be acted on asap. In regards to not being able to contact someone we have nothing from you via the booking portal messaging system nor any interaction with you via the pub downstairs so please let us know how you tried to contact us so we can seek to remedy this as well.Thank you again for your feedback
par un voyageur
Publié le 25 mars 2024 sur Hotels
A nice place with a hostel set up, but you have your own room. Has a nice bar below it.
Commentaires de Gestion de l’hôtel
15 avr. 2024 par RDH, Gestion de l’hôtel
Hi Alan, thanks for the nice review. We hope to see you again soon
par un voyageur
Publié le 17 mars 2024 sur Expedia
Easy modest accoms :)
Commentaires de Gestion de l’hôtel
25 mars 2024 par James, Gestion de l’hôtel
Thanks for the great review!
