Note fondée sur 104 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Samuel Sun, Gestion de l’hôtel
Hi Tony,Thank you for taking the time to share your experience with us and for your positive 8 out of 10 review! We are delighted to hear that you enjoyed your stay and appreciated our services.Your feedback is invaluable as it helps us continually improve. If there are any specific areas where you believe we could enhance your experience, please let us know. We are committed to providing our guests with the best possible service and hope to welcome you back for an even better experience in the future.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
The property cleaning conditions were terrible i found alot of dust and even pice of glass on the carpet floor . The check in time was delayed for 2 hours and we still culd see house keeping staff upon we opened doors. The split system wasn’t working at all
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Samuel Sun, Gestion de l’hôtel
Hi Bongrae,Thank you for sharing your feedback. I sincerely apologize for the cleanliness issues you encountered, the delay during check-in, and the malfunctioning split system. Your experience is not reflective of our standards, and I appreciate you bringing this to our attention. We will address these concerns with our housekeeping team and ensure prompt repairs are made. Please reach out to me directly at [contact information] if you'd like to discuss this further. We hope to have the opportunity to serve you better in the future.
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Samuel Sun, Gestion de l’hôtel
Hi Tracy,Thank you so much for your outstanding 10/10 review! We're thrilled to hear that you had such a positive experience with us. Your feedback motivates our team to continue providing exceptional service. We look forward to welcoming you back on your next visit!
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par Samuel Sun, Gestion de l’hôtel
Hi Suralai,Thank you so much for the perfect rating! We’re thrilled to hear you had a great experience. We look forward to welcoming you back!Kind Regards, Samuel SunGeneral Manager
par un voyageur
Publié le 18 août 2024 sur Wotif
The apartment is very well presented and well maintained
Commentaires de Gestion de l’hôtel
22 août 2024 par Samuel Sun, Gestion de l’hôtel
Hi Stacey,Thank you for your feedback! We’re glad you found the apartment well-presented and well-maintained.Kind Regards, Samuel SunGeneral Manager
par un voyageur
Publié le 12 août 2024 sur Hotels
The window was broken and management expected us to be home the next day for them to fix then advised us that the window will be fixed when we leave the next day...
Bed sheets were not cleaned properly and had some nasty stuff on them.
Commentaires de Gestion de l’hôtel
22 août 2024 par Samuel Sun, Gestion de l’hôtel
Hi Donovan,Thank you for your feedback. I’m very sorry to hear about the issues with the window and bed sheets. We’ll address these concerns immediately to ensure they are resolved and improve our service.Kind Regards, Samuel SunGeneral Manager
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Samuel Sun, Gestion de l’hôtel
Hi Jessie,Thank you for your outstanding rating of 10 out of 10! We're thrilled to know that you had a fantastic experience. We look forward to welcoming you back in the future.Kind Regards, Samuel SunGeneral Manager
par un voyageur
Publié le 26 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Samuel Sun, Gestion de l’hôtel
Hi Lam Pui,Thank you for the perfect score! We're thrilled you had an excellent stay and look forward to welcoming you back.Kind Regards, Samuel SunGeneral Manager
par un voyageur
Publié le 9 juill. 2024 sur Wotif
Lovely apartments, always clean. This was our second stay. Very convenient for shopping and eating out. On site parking is great, but it's hard to find a park to initially check in.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Kind Regards, Samuel Sun Senior General Manager, Gestion de l’hôtel
Hi Simon,Thank you for your positive review and for choosing to stay with us again. Your feedback is valuable to us, and we look forward to welcoming you back for another enjoyable stay.
par un voyageur
Publié le 7 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Kind Regards, Samuel Sun Senior General Manager, Gestion de l’hôtel
Hi Gordon, Thank you for rating your stay with us. We appreciate your feedback and are glad to hear that you had a positive experience overall.If there are any specific areas where we could improve to make your next stay even better, please feel free to let us know. Your satisfaction is important to us, and we look forward to welcoming you back soon.
