Note fondée sur 101 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par Samuel Sun, Gestion de l’hôtel
Hi Suralai,Thank you so much for the perfect rating! We’re thrilled to hear you had a great experience. We look forward to welcoming you back!Kind Regards, Samuel SunGeneral Manager
par un voyageur
Publié le 18 août 2024 sur Wotif
The apartment is very well presented and well maintained
Commentaires de Gestion de l’hôtel
22 août 2024 par Samuel Sun, Gestion de l’hôtel
Hi Stacey,Thank you for your feedback! We’re glad you found the apartment well-presented and well-maintained.Kind Regards, Samuel SunGeneral Manager
par un voyageur
Publié le 12 août 2024 sur Hotels
The window was broken and management expected us to be home the next day for them to fix then advised us that the window will be fixed when we leave the next day...
Bed sheets were not cleaned properly and had some nasty stuff on them.
Commentaires de Gestion de l’hôtel
22 août 2024 par Samuel Sun, Gestion de l’hôtel
Hi Donovan,Thank you for your feedback. I’m very sorry to hear about the issues with the window and bed sheets. We’ll address these concerns immediately to ensure they are resolved and improve our service.Kind Regards, Samuel SunGeneral Manager
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Samuel Sun, Gestion de l’hôtel
Hi Jessie,Thank you for your outstanding rating of 10 out of 10! We're thrilled to know that you had a fantastic experience. We look forward to welcoming you back in the future.Kind Regards, Samuel SunGeneral Manager
par un voyageur
Publié le 26 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Samuel Sun, Gestion de l’hôtel
Hi Lam Pui,Thank you for the perfect score! We're thrilled you had an excellent stay and look forward to welcoming you back.Kind Regards, Samuel SunGeneral Manager
par un voyageur
Publié le 9 juill. 2024 sur Wotif
Lovely apartments, always clean. This was our second stay. Very convenient for shopping and eating out. On site parking is great, but it's hard to find a park to initially check in.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Kind Regards, Samuel Sun Senior General Manager, Gestion de l’hôtel
Hi Simon,Thank you for your positive review and for choosing to stay with us again. Your feedback is valuable to us, and we look forward to welcoming you back for another enjoyable stay.
par un voyageur
Publié le 7 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Kind Regards, Samuel Sun Senior General Manager, Gestion de l’hôtel
Hi Gordon, Thank you for rating your stay with us. We appreciate your feedback and are glad to hear that you had a positive experience overall.If there are any specific areas where we could improve to make your next stay even better, please feel free to let us know. Your satisfaction is important to us, and we look forward to welcoming you back soon.
par un voyageur
Publié le 25 juin 2024 sur Wotif
Beautiful apartment
Commentaires de Gestion de l’hôtel
27 juin 2024 par Samuel Sun , Gestion de l’hôtel
Hi Stacey,Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay and found the apartment beautiful. We look forward to welcoming you back for another great experience soon!Kind Regards, Samuel Sun Senior General Manager
par un voyageur
Publié le 1 juin 2024 sur Expedia
This is a great property, with a few drawbacks which would make me question returning:
Housekeeping didn't attend - though I was expecting this weekly.
The beds, whilst very comfortable, are made up of two smaller mattresses linked together.
There was a loud whistling from the door to the room (and by the sounds of it the other rooms too). This made for a lot of difficulty sleeping, and no amount of towels under or around doors could improve the situation.
With the negatives aside, it's worth mentioning that the accomodation is well placed - travel links, restaurants and shops are located minutes away and the building has a lot of parking available underneath.
The views are also excellent. From the city-facing side of the building there are unobstructed views across Melbourne and the northern tip of Port Philip bay.
Inside, the rooms are clean, well equipped and comfortable. There was laundry facilities, a dishwasher and plenty of fridge and freezer space. The balcony could comfortably sit three or four, though the presence of the air conditioner unit would make it very warm in warmer weather.
In summary, the accomodation is excellent but let down by the noise during the windy nights and the absence of housekeeping. The bed was still comfortable though I'd have preferred if it was a full size mattress without the uncomfortable ridge.
I'd probably stay again, unless the weather was predicting wind!
Commentaires de Gestion de l’hôtel
3 juin 2024 par Samuel Sun , Gestion de l’hôtel
Hi Sean,Thank you for taking the time to provide such detailed feedback about your recent stay with us. We're glad to hear that you found our property to be well-placed with excellent views and well-equipped rooms.However, we sincerely apologize for the drawbacks you experienced during your stay. We understand the importance of housekeeping and apologize for the oversight in not attending to your room as expected. Rest assured, we will address this issue with our housekeeping team to ensure it doesn't happen again.We're also sorry to hear about the discomfort caused by the beds and the noise from the door during windy nights. Your comfort is important to us, and we will look into ways to address these issues to enhance the quality of sleep for our guests.We appreciate your positive comments about our location, amenities, and cleanliness. Your feedback is invaluable in helping us improve our services and facilities.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Kind Regards, Samuel Sun Senior General Manager
par un voyageur de Woombye
Publié le 1 juin 2024 sur Expedia
Great spot to relax
Commentaires de Gestion de l’hôtel
3 juin 2024 par Samuel Sun , Gestion de l’hôtel
Hi Hung Fei,Thank you for your excellent rating and for sharing your feedback with us. We're delighted to hear that you found our hotel to be a great spot to relax.Providing a tranquil and comfortable environment for our guests to unwind is one of our top priorities, and we're thrilled that you were able to experience that during your stay with us.Thank you for choosing to stay with us, and we hope to welcome you back for another relaxing getaway in the future!Kind Regards, Samuel Sun Senior General Manager
