Note fondée sur 641 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Madeleine, Gestion de l’hôtel
Dear Shinae,Thank you for the wonderful review of our hotel. We are delighted that you enjoyed your stay with us and we hope to see you again.Sincerely,Madeleine
par un voyageur
Publié le 26 sept. 2024 sur Hotels
My daughter and i really enjoyed our stay. We travelled a lot recently because of my daughter's sportst competitions. The Chen was the best within the hotels we staye in recently. We especially enjoyed the shower at the Chen. Also, we loved the convenient environment where diverse food choices are available. We will be back soon.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Madeleine O'Sullivan, Gestion de l’hôtel
Dear Wei-LIn, We very much appreciate your comments regarding your stay at The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Madeleine O'SullivanGeneral Manager
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Madeleine O'Sullivan General Manager, Gestion de l’hôtel
Dear Ed,We very much appreciate your comments regarding your stay at The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Madeleine O'SullivanGeneral Manager
par un voyageur
Publié le 29 août 2024 sur Wotif
Very good
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Madeleine, Gestion de l’hôtel
Dear Rajitha, Thank you for the 5 star review of our hotel.We are delighted that you enjoyed your stay with us.
par un voyageur
Publié le 29 août 2024 sur Expedia
Great property but restaurant was closed the whole time we were there. So - no coffee, no drinks, no meals etc
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Chen, Gestion de l’hôtel
Dear John, We very much and appreciate your comments regarding your stay at The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Hotel has no restaurant operated under Chen. however, there are plenty options for Food and Beverage within walking distance from the Hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Madaleine O'SullivanGeneral Manager
par un voyageur
Publié le 24 août 2024 sur Wotif
We arrived at the accommodation and was told out booking was not on their systems and that there was not rooms available - even through rooms were still available online. Staff can only be described as rude . Accommodating and helpful clearly arent a part of the the companies client/customer services 👍
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Chen, Gestion de l’hôtel
Dear James, Thank you for taking the time to tell us about your experience at the The Chen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Madaleine O' SullivanGeneral Manager
par un voyageur
Publié le 20 août 2024 sur Wotif
Staff were very helpful,especially the beautiful lady at the front desk…I wish her well with her new baby
Commentaires de Gestion de l’hôtel
21 août 2024 par Madeleine, Gestion de l’hôtel
Dear Phillip,Thank you for the excellent review of our hotel! We are delighted that you enjoyed your stay with us and hope to welcome you again.Sincerely,
par un voyageur
Publié le 18 août 2024 sur Hotels
👍
Commentaires de Gestion de l’hôtel
21 août 2024 par Madeleine, Gestion de l’hôtel
Dear Shinae,Thank you for the wonderful review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again soon.Sincerely,
par un voyageur
Publié le 15 août 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
21 août 2024 par Madeleine, Gestion de l’hôtel
Dear Shadreck, Thank you for the 5-star review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Krishna, Gestion de l’hôtel
Dear Mark, Thank you for the excellent review of our hotel! We are glad that you enjoyed your stay and hope to welcome you back again soon. Sincerely,
