Note fondée sur 239 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,4 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 oct. 2024 sur Wotif
I don’t think we should pay for parking and having to call before entering car park
Also leaving car park was slow exit especially waiting on steep
Incline for many minutes before door went up
Otherwise I’d return next year as it was a good experience and recommend it too others .
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Jane, Gestion de l’hôtel
Dear Pamela,Thank-you so much for your perfect 10/10 score. We appreciate you taking the time to review us and we are delighted that you enjoyed your stay.We hope to welcome you again soon.Best Regards,Jane MoroneyDuty Manager
par un voyageur
Publié le 13 sept. 2024 sur Wotif
I enjoyed my stay room was great only down was vicinity to coles a bit busy loud but overall looked after very well would stay again
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Jane, Gestion de l’hôtel
Dear Wayne,Thank-you for taking the time to review us - your feedback is much appreciated. We are glad to hear that overall you had an enjoyable stay and will be returning. We look forward to welcoming you back. Kind Regards,Jane MoroneyDuty Manager
par un voyageur
Publié le 31 août 2024 sur Expedia
Very well appointed unit, comfortable, warm and quiet.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Jane, Gestion de l’hôtel
Dear Russell,Thank-you so much for your perfect score and lovely comments. We really appreciate you taking the time to review us, and your wonderful feedback. We hope to welcome you again soon.Best Regards,Jane MoroneyDuty Manager
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Jane, Gestion de l’hôtel
Dear Kasper,Thank-you so much for taking the time to review us, and the perfect score! We really appreciate this, and I will share this with the team. Thank-you again and we hope to welcome you again soon.Best Regards,Jane MoroneyDuty Manager
par un voyageur
Publié le 14 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par Jane, Gestion de l’hôtel
Dear James,Thank-you so much for reviewing us and your perfect score. We really do appreciate your time and we are delighted to hear that you had a great stay. We hope to welcome you back again soon.Best Regards,Jane MoroneyDuty Manager
par un voyageur
Publié le 10 août 2024 sur Expedia
On my second day I was contacted around midday to ask if I checked out as the key card was in the drop box. I checked and said that I had the key my bag… which is a worry if there was a key that was still valid floating around after I checked in. Then that night I received a note on my car indicating I was not registered with the hotel and was parking in their spot so need to move my car or I could be fined. I registered and paid for two nights of parking on check in. So it was annoying that they thought I checked out from a previous guests key card and they didn’t have a system to look up I’ve paid for and registered my car. The pillows and doona smelled like they haven’t been washed in months… smelled like BO. Pretty gross! Will reconsider any future stays here and will not recommend to anyone.
Commentaires de Gestion de l’hôtel
11 août 2024 par Belinda Lee, Gestion de l’hôtel
Dear Stephanie,Thank-you for taking to the time to write your review.The safety and security of our guests and staff is of the highest priority. Any keys that are found are checked and if the guest is still registered they are contacted. We have had instances where guests were unaware that they had lost their key which is why the team always check. In regards to the car parking, the team had made an error with the registration of your car and we do apologise for any upset caused.All our beds and pillows have protectors that are regularly washed and the doonas are regularly cleaned with our laundry supplier. If the team were made aware of any issues that you had with your room during your stay they would have been more than happy to assist with a room change or update to your linen. Thanks again Stephanie and we wish you all the very best.With regards,Belinda LeeGeneral Manager
par un voyageur de New Windsor
Publié le 28 juill. 2024 sur Expedia
My wife and are loved this property, the room was large for the two of us, plenty of storage when emptying the bags.
Very friendy and accomodating staff.
Thank you for an enjoyable stay, we will definatly be back, soon.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Jane, Gestion de l’hôtel
Dear Kisora,Thank-you for your wonderful review and kind words! We appreciate your time in providing this feedback and we hope to welcome you again soon.Best Regards,Jane MoroneyDuty Manager
par un voyageur
Publié le 26 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Jane, Gestion de l’hôtel
Dear Scott,Thank-you for the perfect score! We appreciate your time and we look forward to seeing you again soon.Kind Regards,Jane MoroneyDuty Manage
par un voyageur
Publié le 18 juill. 2024 sur Hotels
Reception was super friendly and helpful with everything, made the visit great
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Jane, Gestion de l’hôtel
Dear Hongliu,Thank-you so much for your wonderful review! We appreciate your lovely feedback and perfect score very much. We hope to welcome you back to the Sebel Moonee Ponds again soon.Kind Regards,Jane MoroneyDuty Manager
