Note fondée sur 385 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
3,7 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2023 par James GM, Gestion de l’hôtel
Dear sulyvanThank you for the 10 rating and we are so happy that you enjoyed your stay with us. We hope to have the opportunity to welcome you back in the futureKind regards
par un voyageur
Enttäuschend
Publié le 19 juill. 2024 sur HotelsIm ersten Zimmer waren 2 Wände nass und voller Flecken.Das 2.Zimmer war wesentlich besser. Insgesamt müsste unbedingt renoviert werden.
Das Frühstück wurde auf Wunsch zubereitet, leider nur zwischen 8 und 9 Uhr, so dass es sehr voll war.
par un voyageur
Publié le 30 juin 2024 sur Expedia
A bit run down.
par un voyageur
Huge improvement
Publié le 30 juin 2024 sur HotelsThe room I was in looked recently decorated certainly not in need of a makeover like last year.
However what makes this such a great place to stay is definitely the staff. They are friendly and efficient, the restaurant staff especially appeared to enjoy their work and happily engaged in banter with the diners alongside doing their job well
par un voyageur
Castle
Publié le 27 juin 2024 sur HotelsJust a one night stop, but all was good, would certainly stay here again. Great location for our trip to Galashiels.
par un voyageur
Mediocre at best!
Publié le 23 juin 2024 sur HotelsThe room was large but looked quite basic on furnishings, but the bed was very comfortable. The corridor leading to our room smelt of damp which wasn't pleasant. We ate in the restaurant for breakfast & dinner. Breakfast was quite good in my opinion. At dinner the rules weren't explained to us (how to get a drink either from the bar or self service water dispenser). We felt the staff weren't particularly friendly & the company tshirts they were wearing weren't appropriate for the dining room. The 3 course meal wasn't of a very high standard & the pork roast reminded me of a ready meal & the food served wasn't a good quality & the staff didn't seem to care if we were happy or not. The communal areas were nice in presentation but I would not stay again nor recommend this hotel or chain to others. We found the stay to be a disappointment.
par un voyageur
Worst stay ever, do not go there
Publié le 19 juin 2024 sur HotelsExtreme outdated and worn, should have been renovated long before. The dinner was so tasteless you can't imagine. Very noisy, you can hear everything what is going on. Breakfast was included, we skipped that without looking, after the experience of the dinner
par un voyageur
Publié le 19 juin 2024 sur Expedia
Need to be clearer about chiefs specials.You have to order in the morning but this is difficult in the first day.dint mind the set menu but it should have the chefs special on the printed nenus.also the fireign visitor's dud nit gave the menu in their language which caused problems. Quiet entertaining for us but not the visitors. The staff looked after us and it was in a great location. The bathroom needed overhall. It was all very clean
par un voyageur
Publié le 18 juin 2024 sur Hotels
Very beautiful place but the building was very old. The staff was very friendly.
par un voyageur
Publié le 16 juin 2024 sur Expedia
The staff were really helpful and responded positively to our request for a quiet place to meet in the evening and provided fresh milk in our rooms.
