Note fondée sur 922 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,4 Service et personnel
3,2 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 mai 2019 sur Expedia
par un voyageur
Publié le 2 mai 2019 sur Expedia
par un voyageur
Publié le 4 sept. 2024 sur Expedia
My wife and I booked a king room with our small dog. We were given a keycard that didn’t operate the lock. The staff tried a new key twice, but nothing worked. They then proceeded to say they had no other rooms available. After some debate, they found a room for us which was horrendous. It reeked of smoke and the place was filthy. I’d rather have slept in my car for free than spend $250 for one night at this dump.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear John,Thank you for sharing your experience with us. We sincerely apologize for the challenges you encountered, from the faulty keycard to the condition of the room. This certainly does not reflect the standards we aim to provide. We understand how frustrating this must have been, especially when traveling with your pet. We take your feedback seriously and will address the cleanliness and maintenance issues you highlighted. Our goal is to ensure each guest has a comfortable stay, and we hope you will consider giving us another chance in the future to offer a much-improved experience.Sincerely,Hotel Management
par un voyageur de PISCATAWAY
Publié le 1 sept. 2024 sur Expedia
Very rude staff, we waited around 20 min for the front desk lady to arrive who was so rude and with bad mood .. as if we were begging from her….
Bathroom, no shampoo just a small soap and the hair dryer wasn’t there in place
Breakfast, small desk with few cupcakes, coffee, energy bars and some oatmeal sachets
Overall…. Very bad and sad experience
Will never never never repeat it :(
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear IBRAHIM, Thank you for sharing your experience. We regret to hear about the issues you faced with staff service and the amenities provided. We strive to offer a welcoming environment and a well-equipped space for our guests. Your feedback about the bathroom amenities and breakfast offerings is noted, and we will address these concerns with our team to improve future experiences. We sincerely apologize for the inconvenience and appreciate your comments as they are essential for our continuous improvement.Sincerely,Hotel Management
par un voyageur
Publié le 31 août 2024 sur Expedia
par un voyageur
Publié le 30 août 2024 sur Expedia
Recently stayed for a quick over night. Property was fine. Outdated but wasn’t stay long so I didn’t mind. Complimentary breakfast was very lame - was out of coffee and all the packed muffins were squished. All in all a fine stay.
Commentaires de Gestion de l’hôtel
30 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Kelly, Thank you for sharing your experience. We're glad you found Extended Stay America suitable for your overnight stay. We appreciate your understanding regarding the property's condition and are sorry to hear about the breakfast options. Your feedback is important to us, and we will use it to enhance our services. We hope to have the opportunity to welcome you again.Sincerely,Hotel Management
par un voyageur
Publié le 28 août 2024 sur Expedia
The lady at the front desk was nodding out It took her about 30 minutes to check me in cause. I kept having to be like. Excuse me, excuse me to wake her up.
Commentaires de Gestion de l’hôtel
28 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Bryan, We apologize for the delay and inconvenience you experienced during check-in. This is certainly not the level of service we strive to provide, and your feedback will be shared with the appropriate team members to address the situation. We appreciate your patience and understanding in this matter and are committed to ensuring a better experience for all our guests in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
par un voyageur
Needs work.
Publié le 26 août 2024 sur HotelsI slept fine the first night, but the second night after asking for a blanket, I ended up getting bitten about eight times on my legs, I have no idea what was biting me.
This hotel has no amenities whatsoever, unless you count a granola bar for breakfast. The place is dated and it would appear from the people around it, that the state must House people there as well. The hotel is dated, it needs serious refreshing. The furniture is old, the tvs are small, the pillows are tiny, you need 2 to make 1 normal size pillow. You have to ask for everything. I'll never stay here again. The girl at the desk during the morning when i left was nice, however.
Commentaires de Gestion de l’hôtel
29 août 2024 par Hotel Management , Gestion de l’hôtel
Dear AnnMarie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
par un voyageur
Publié le 16 août 2024 sur Hotels
par un voyageur
Publié le 13 août 2024 sur Expedia
