Note fondée sur 927 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 oct. 2019 sur Expedia
par un voyageur
Publié le 25 oct. 2024
Enjoy the free breakfast before heading out
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Customer Service, Gestion de l’hôtel
Thanks for the fantastic rating, Fozia!It's outstanding we could exceed your expectations during your stay at Homewood Suites by Hilton Long Island-Melville. We're all looking forward to your next stay with us.
par un voyageur
Not happy at all
Publié le 24 août 2024 sur HotelsThis was a horrible stay. I ended up calling both hotels.com and Hilton at about 8 o’clock at night on the first night of stay and we ended up leaving after the first night. The staff was completely condescending. The room was damaged. There was an opening in one of the outlets where you could put your fingers on the wires, you could tell by the hallways that they were vacuumed.
Commentaires de Gestion de l’hôtel
26 août 2024 par Customer Service, Gestion de l’hôtel
Gregory, it is disheartening to hear that your stay didn't meet your expectations. The issues raised, including concerns about the room and interactions with our team members, will be looked into further. The team is always striving to ensure a better experience for all guests, and your feedback is invaluable. Thank you for sharing your thoughts.
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Customer Service, Gestion de l’hôtel
Richard, thank you for staying with us at Homewood Suites by Hilton Long Island-Melville. The team is thrilled that you had a wonderful experience. We're looking forward to welcoming you back soon!
par un voyageur
Publié le 20 août 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
21 août 2024 par Customer Service, Gestion de l’hôtel
Dion, thank you for staying with us at Homewood Suites by Hilton Long Island-Melville. We're pleased to know your experience was a positive one. We hope to welcome you back soon.
par un voyageur
Publié le 18 août 2024 sur Hotels
Great service, phenomenal complimentary breakfast. Pillows were a little flat and mattress was slightly stiff causing lots of tossing and turning. Overall nice hotel.
Commentaires de Gestion de l’hôtel
18 août 2024 par Customer Service, Gestion de l’hôtel
David, thank you for staying with us at Homewood Suites by Hilton Long Island-Melville. It’s wonderful to hear you enjoyed the great service and phenomenal complimentary breakfast. Apologies for the issues with the pillows and mattress. We're pleased you found the hotel to be nice overall. We look forward to your next visit.
par un voyageur
Publié le 14 août 2024 sur Hotels
There was bed smell in the bed room because there was urine smell on the carpet
Commentaires de Gestion de l’hôtel
14 août 2024 par Customer Service, Gestion de l’hôtel
Talal, the hotel team is sorry you experienced an unpleasant odor in your room. The team is committed to maintaining a fresh and comfortable environment for all guests. They will review the situation to ensure future stays are more pleasant. Your feedback is appreciated.
par un voyageur
Publié le 12 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 août 2024 par Customer Service, Gestion de l’hôtel
georgia, it’s concerning to see that your experience may not have been fully satisfying. The team always strives to provide exceptional stays for all guests. If there's anything specific you'd like to share, your feedback would help improve future visits.
par un voyageur
Publié le 10 août 2024 sur Expedia
The room was clean but had an odor. The initial smell was as if the floor was mopped with a dirty mom. Smells like the rug was recently shampooed and didn’t dry.
Very good breakfast.
Commentaires de Gestion de l’hôtel
11 août 2024 par Customer Service, Gestion de l’hôtel
Janelle, it's wonderful to hear you enjoyed the breakfast at Homewood Suites by Hilton Long Island-Melville. Concerns about room conditions are taken seriously, and your feedback helps us improve. We're looking forward to welcoming you again soon.
par un voyageur
Great Location
Publié le 10 août 2024 sur HotelsOverall the property had a great location. The staff were friendly & helpful. The morning breakfast was a nice option. The hotel was on the pricy side for its condition. Aside from needing a little updating, the rugs in the halls, especially the 1st floor, had a offensive odor (similar to a wet dirty dog) The center elevator was out of order the whole 10 days we were there which caused some congestion in the other elevator.
Commentaires de Gestion de l’hôtel
11 août 2024 par Customer Service, Gestion de l’hôtel
The team is pleased to hear you appreciated the convenient location and enjoyed the morning breakfast along with the friendly and helpful colleagues. They will assess the hallway carpets to ensure freshness and address any inconvenience. The team will also look into the elevator situation for a smoother experience in the future.
