Note fondée sur 677 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 févr. 2024 sur Expedia
Super très propre
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Maydelin McIntosh Front Desk Supervisor, Gestion de l’hôtel
Dear Marc-Andre,Thank you for choosing to stay at Avid Southaven. We appreciate you leaving a review. We take pride in keeping Avid Memphis clean using the IHG 5-way clean. Thanks again we hope to see you again.
par un voyageur
Publié le 28 juill. 2023 sur Expedia
Very happy with the Avid, clean, staff is friendly and courteous, safe environment, nice simple layout for breakfast. Highly recommend for one night, or short stays, close to everything, shopping, groceries, Graceland, etc.
Commentaires de Gestion de l’hôtel
29 juill. 2023 par Maydelin, Gestion de l’hôtel
Hello Kathleen,Thank you for staying with us at the Avid Hotel in Memphis-Southaven. We are so glad to hear that you are very happy with a clean hotel and encounter our friendly staff. We would love to have you again.
par un voyageur
Publié le 25 nov. 2024
There was a container of food in the refrigerator and hair in the bathtub from the previous occupant. Disgusting. I slept on top of the covers and left first thing in the morning.
Commentaires de Gestion de l’hôtel
25 nov. 2024 par Zena S., Gestion de l’hôtel
Mickey,I want to sincerely apologize for the unacceptable experience you had during your stay. Cleanliness is one of our top priorities, and I am deeply sorry that we fell short in providing the high standards we are committed to maintaining.The issues you described, including leftover food in the refrigerator and hair in the bathtub, are completely unacceptable. Please know that I have shared your concerns with our housekeeping team to ensure this does not happen again. Your comfort and trust are extremely important to us, and I would like the opportunity to make this right. Please contact me directly so we can address your concerns and restore your faith in our hotel.Thank you for bringing this to our attention. We truly value your feedback and hope to have the chance to provide you with a much better experience in the future.Safe Travels,Zena S.
par un voyageur
Publié le 23 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 oct. 2024 par GM, Gestion de l’hôtel
Brenda,Thank you for staying with us at Avid Southaven. We appreciate your 5 out of 5 review. I'm glad we were able to provide true hospitality. IHG Way clean room and a great stay at the only new IHG brand hotel.
par un voyageur
Publié le 22 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Zena S., Gestion de l’hôtel
Guadalupe,Thank you for taking the time to share your feedback. We genuinely appreciate your visit and value your rating. We're sorry to hear that your experience didn't meet your expectations, and we'd like to learn more about what we could have done to make your stay better. Please feel free to reach out to us directly, so we can address any concerns you had during your stay. We hope to have the opportunity to welcome you back in the future and provide you with a 5-star experience.Safe Travels,Zena S.
par un voyageur
Publié le 22 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Jalisa , Gestion de l’hôtel
Hello Mr. Justin,Thank you for your amazing feedback to our property! We are thrilled that your stay was a 5/5. We are looking forward to hosting you in your next visit to Southaven.
par un voyageur
Publié le 21 oct. 2024 sur Expedia
The staff was friendly and extremely helpful.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Jalisa , Gestion de l’hôtel
Hello Brenda. We are thrilled that you had an amazing stay & got the opportunity to experience amazing customer service from our team here at the Avid. We thank you for being the absolute best part of our day! We look forward to hosting you in the future!Safe Travels,
par un voyageur
Publié le 20 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Lisa, Gestion de l’hôtel
Dear Laquita,Thank you for choosing and trusting in our property while visiting the Southaven area. We are amazingly thrilled for your response & your 10/10 rating! It makes our day to be accommodating to yours! I hope that your trip to your next destination was safe & fun! We appreciate you for being the best part of our day! See you soon!
par un voyageur
Great stay
Publié le 20 oct. 2024 sur HotelsThe room was nice and the staff was friendly! The ice machine and juice machine is broken, which was unfortunate but the breakfast hostess Glenda was so accommodating! She was on top of her job! She provided juice refills and made sure all breakfast items were replenished at a fast pace and was so wonderful!
Commentaires de Gestion de l’hôtel
20 oct. 2024 par S. Thomas, Gestion de l’hôtel
Dear Kelsey, thank you so much for your review on your recent stay at Avid Memphis Southaven. We are elated to hear that you enjoyed your stay overall, but we do want to apologize about the inconveniences you faced. It has been reported to the proper parties, and we are working to resolve all issues. We thank you so kindly and we are so glad Glenda was a highlight during your stay. We hope to have you back when travel brings you to the Memphis/Southaven area. Best wishes!
par un voyageur de Richmond hill
Publié le 19 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 oct. 2024 par S. Thomas, Gestion de l’hôtel
Dear Sharon, thank you so kindly for your review on your recent stay at Avid Memphis Southaven. We are elated to know that you enjoyed your stay overall and we hope to have you back when travel brings you to the Memphis/Southaven area!
