Ratings based on 707 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 4, 2024 on Expedia
The breakfast was nice and the lady that ran the breakfast took care of every guest there to make sure they had everything they needed. The housekeepers did a great job as well.
Comment from Hotel Management
Aug. 6, 2024 by General Manager, Hotel Management
Dwayne,I am delighted that you enjoyed your stay and the service you received from the staff. I will share your comments with the team, I am certain they will be encouraged by your remarks. Thank you for staying with us. I look forward to your next visit.
by A traveller
Posted Aug. 4, 2024
Get what you paid for. Smelled and dirty, but we needed a place to crash. Starbucks next door was biggest perk!
Comment from Hotel Management
Aug. 6, 2024 by General Manager, Hotel Management
Melissa,I appreciate your feedback. My apologies that you did not enjoy your stay at Comfort Suites in West Memphis, Ar. Rest assured your comments will be shared with our team. We will continue to make needed progress to improve the guest experience. I hope you will give us another opportunity to better serve you.
by A traveller
Posted Aug. 4, 2024 on Hotels
Comment from Hotel Management
Aug. 6, 2024 by General Manager, Hotel Management
Barbara,Thank you for staying with us. I look forward to your next visit.
by A traveller
Posted Aug. 3, 2024 on Expedia
Location was very clean. Staff was friendly. Breaksfast was good
Comment from Hotel Management
Aug. 4, 2024 by Sharon , Hotel Management
Griselda,I appreciate your feedback. I am delighted that you enjoyed your stay with us. I will share your comments with our staff. I look forward to your next visit.
by A traveller
Room was worn.
Posted Jul. 31, 2024 on HotelsThe exterior looked new and inviting. Unfortunately, the interior was a disappointment. The furniture was dated and worn. The couch and chair were badly stained and worn. Ceramic floor tile was brken. Otherwise, it was an acceptable overnight stay. The night clerk was friendly and helpful.
Comment from Hotel Management
Jul. 31, 2024 by General Manager, Hotel Management
James,I am delighted that you enjoyed your overall stay with us. My apologies that the hotel was not to your satisfaction and as we are doing our best to continue to make needed improvements, I hope you will give us another opportunity to better serve you.
by A traveller
Posted Jul. 30, 2024 on Hotels
Comment from Hotel Management
Jul. 31, 2024 by General Manager, Hotel Management
Andrea,Thank you for staying with us. I look forward to your next visit.
by A traveller
Posted Jul. 28, 2024 on Expedia
Comment from Hotel Management
Jul. 30, 2024 by General Manager, Hotel Management
Delinda,My apologies that you were not satisfied with your stay with us. I hope you will give us another opportunity to better serve you should your travels bring you to the area again.
by A traveller
Posted Jul. 28, 2024 on Expedia
Room was clean. I love the roller shade to block the outside lights. Was very weary as I’ve heard bad reviews but our stay was pleasant. Everyone was helpful. Nice hot hot water for the shower. Breakfast was pleasant. One of the cleanest hotels we’ve been able to visit in the last 5 months. Will be coming back for our next Memphis trip.
Comment from Hotel Management
Jul. 28, 2024 by Sharon , Hotel Management
Alyssa,I am delighted that you enjoyed your stay and the cleanliness of the hotel. I look forward to your next vsit and we will do our very best to provide the same great experience. Thank you for staying with us.
by A traveller
Posted Jul. 26, 2024 on Hotels
Clean room. Friendly staff. Good breakfast.
Comment from Hotel Management
Jul. 28, 2024 by Sharon , Hotel Management
Jennifer,I am delighted that you enjoyed your stay and the service you received from the staff. I look forward to your next visit.
by A traveller
Posted Jul. 26, 2024 on Expedia
Close and easy access to the Southland casino and more options for a vegetarian eater. Only drawback is that the hallways are hot
Comment from Hotel Management
Jul. 28, 2024 by Sharon , Hotel Management
Chindera,Thank you for staying with us. I look forward to your next visit.
