Note fondée sur 947 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 juill. 2019 sur Hotels
Bien
par un voyageur
Hotel moyen
Publié le 12 juill. 2019 sur HotelsHotel bruyant, vieillot et pas tres propre
Commentaires de Gestion de l’hôtel
14 juill. 2019 par mp , Gestion de l’hôtel
Dear guest thank you feedback your comments are appreciated. We do apologize for the inconvenience you may had and appreciated your business
par un voyageur
Publié le 7 déc. 2024
Commentaires de Gestion de l’hôtel
8 déc. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Ronald,We are sorry to hear that your stay at our hotel did not meet your expectations, as reflected in the 1-star rating. We would appreciate it if you could specify the particular aspects of your stay that were unsatisfactory, allowing us to address these issues directly. Your feedback is valuable to us, and we invite you to reach out at your convenience to share your concerns. We consider guest feedback crucial for our improvement. We hope to have the opportunity to welcome you again. Sincerely, Hotel Manager
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear ferdell,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Rude staff, rooms smelled like smoke yet claim to be "non-smoking," musty hallway smell, homeless men drinking alcohol outside back door, overall felt unsafe.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Madison,Thank you for sharing your concerns. We take your feedback seriously and are sorry to hear about your experience with our staff and the condition of the rooms and hallways. Your safety and comfort are our top priorities, and we will address these issues with our team to ensure improvements. We appreciate your input and hope to create a better experience for future guests.Sincerely, Hotel Manager
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Clean rooms
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Tonya,Thank you for the 4 out of 5 rating! We're glad to hear you found the rooms clean. If there's anything we can do to improve your next stay, please let us know!Sincerely, Hotel Manager
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Very convenient
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Sheterrika,Thank you for the 4/5 rating! We're glad you found our location convenient. We look forward to welcoming you back!Sincerely, Hotel Manager
par un voyageur
Publié le 19 sept. 2024 sur Expedia
The best thing about this hotel was the Brick Oven pizza place next door. The entrance/check in area immediately smelled of Marijuana. When I checked in, after making the reservation and paying on-line, there was a $100 dollar deposit which I didn’t know about. The A/C was out in the elevator. When I got to the floor, there had apparently been a leak as there were two loud floor fans running to dry the carpet directly outside my room. The marijuana smell was stronger now. The A/C unit had been off so the room was hot. That’s when I turned it on and walked next door for dinner. I will never stay in this hotel again; however, Pyros on Germantown has excellent pizza!
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Thomas,Thank you for sharing your experience with us. We're glad you enjoyed the Brick Oven pizza next door, but we regret that your stay at our hotel didn't meet expectations. The issues you mentioned regarding the A/C, the smell are being addressed, and we’re taking steps to improve the guest experience. Your feedback is valuable, and we will continue working to ensure a more comfortable and welcoming environment for future stays.Sincerely, Hotel Manager
par un voyageur
Publié le 18 sept. 2024 sur Expedia
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear eric,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager
