Note fondée sur 701 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
3,5 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 août 2024 sur Expedia
Good stay for the price. Clean room, safe area, quiet
Commentaires de Gestion de l’hôtel
19 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Ronald, We can't thank you enough for recommending Extended Stay America. It brightens our day to know you found such great value in our accommodations and service, and we can only get better from here. It was our pleasure to host your visit, and we look forward to seeing you soon.Sincerely,Hotel Management
par un voyageur
Publié le 16 août 2024 sur Hotels
The building is pretty run down. It was a nonsmoking room that smelled of stale old cigarettes. I took my shoes off and my socks were dirty within 10 minutes. The staff was so nice but I won’t stay here again.
Commentaires de Gestion de l’hôtel
16 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Guest, Thank you for your feedback. We apologize for the issues you encountered with the room’s condition and cleanliness. We take these concerns seriously and will address them promptly to improve our standards. It’s great to hear that our staff made a positive impression, but we understand your disappointment. Your comments will help us enhance our guest experience. We hope to have the chance to better serve you in the future.Sincerely,Hotel Management
par un voyageur
Publié le 15 août 2024 sur Hotels
par un voyageur
Publié le 11 août 2024 sur Expedia
Slow service
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Valiere, Thank you for your feedback. We apologize for the slow service you experienced during your stay. This is not the level of efficiency we aim to provide, and we are addressing the issue with our team to ensure quicker service in the future. Your comments are important to us, and we appreciate you bringing this to our attention. We are committed to improving our service and hope to provide a more timely and satisfactory experience on your next visit. Sincerely,Hotel Management
par un voyageur
Publié le 30 juill. 2024 sur Expedia
This is my favorite extended stay,very nice and professional staff,room is always good and clean
par un voyageur
Publié le 30 juill. 2024 sur Hotels
par un voyageur
Publié le 24 juill. 2024 sur Hotels
par un voyageur
A pleasant surprise!
Publié le 22 juill. 2024 sur HotelsMy room was clean and comfortable, I was able to get a good nights sleep!
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Hotel Management , Gestion de l’hôtel
Dear Richard, Thank you for your feedback. We’re delighted to hear that you found your room clean and comfortable and that you enjoyed a good night’s sleep. Providing a restful environment for our guests is a priority for us. Your positive comments are much appreciated and will be shared with our team. We look forward to welcoming you back to Extended Stay America and ensuring another pleasant stay.Sincerely,Hotel Management
par un voyageur
Publié le 17 juill. 2024 sur Expedia
I enjoyed my stay. Everything was good.
par un voyageur
Publié le 28 juin 2024 sur Expedia
Very dirty.
Commentaires de Gestion de l’hôtel
28 juin 2024 par Hotel Management, Gestion de l’hôtel
Dear Sydney, Thank you for your feedback on your recent stay. It's concerning to read about the issues you encountered in your suite, and we assure you that this is far from what we want our guests to experience. We have notified our housekeeping and maintenance team of your concerns, and remedial steps are underway to ensure all rooms are thoroughly inspected before allocating to future guests. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
