Ratings based on 809 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 24, 2024
Fast efficient check in comfortable room accommodating ataff
Comment from Hotel Management
Oct. 25, 2024 by Fairfield Inn & Suites Memphis Olive Branch, Hotel Management
Dear Rachel, Thank you for your kind words! We are delighted to hear that you loved our relaxing accommodations in addition to a positive experience with our check-in service. Providing a smooth and efficient arrival process is a top priority for us, and it's always rewarding to know that our efforts have made a difference in your stay. We look forward to seeing you again soon at Fairfield Inn & Suites Memphis Olive Branch.Hospitably Yours, Lavinzia King,General Manager,Fairfield Inn & Suites Memphis Olive Branch
by A traveller
Posted Sep. 30, 2024 on Expedia
I highly take pride in Marriot facilities; however, this is another very unkept location. The hotel lobby and throughout facilities have a very, strong unattractive odor. At the elevator, there was a spilled liquid that was not cleaned up in which that left the floor sticky. The carpet on level 3 was not vacuumed. Also I noticed a room door completely open. I was so nervous while waiting on the elevator. The door of the elevator takes a long time to open. My room was fair and outdated.. This made me very uncomfortable as a single female traveler. I also think the parking lights are a little dim. But, maybe it works for them. The coffee/hydration bar was unkept as well.
Comment from Hotel Management
Oct. 1, 2024 by GENERAL MANAGER, Hotel Management
Dear Jabriel, We strive to provide a comfortable and pleasant environment for all our guests, and your comfort is of great importance to us. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Feedback like yours is instrumental in this process, offering us insight into certain areas. We deeply regret you were disappointed about many aspects of your room. We appreciate your remarks and, we will share them appropriately for the future modernization plans of our hotel. Again, we are very sorry for the problems you encountered. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Hospitably Yours, Lavinzia King,General Manager
by A traveller
Posted Sep. 24, 2024 on Expedia
Nice, quiet stay other than the crying baby across the hall. Not much the property can do about that! :-)
Afternoon front desk staff seemed overwhelmed on a Friday afternoon and rooms were not ready for check-in at 3. I left to go attend to some business and when I came back late that evening the night auditor was super friendly and very helpful.
Room seemed clean but had a faint strange smell, like maybe some wine had been spilled on the floor and extra cleaning fluid was used to get it up. I went noseblind to it quickly and it didn't bother me.
As is often the case, the well of the coffeemaker had mineral deposits -- you guys should clean your coffeemakers with vinegar once in a while!
Comment from Hotel Management
Sep. 24, 2024 by GENERAL MANAGER, Hotel Management
Dear Donald, Thank you for your review of Fairfield Inn & Suites Memphis Olive Branch. We are pleased that you enjoyed your overall stay; however, we want to apologize for any oversights in your room's preparation. We take these comments very seriously and use them to improve our guest experience. We appreciate your feedback and hope you will consider us again when you return to the area.Hospitably Yours, Lavinzia King,General Manager,Fairfield Inn & Suites Memphis Olive Branch
by A traveller
Posted Sep. 21, 2024 on Expedia
Comment from Hotel Management
Sep. 22, 2024 by GENERAL MANAGER, Hotel Management
Dear Rachel, We are delighted with your rating! It's wonderful to know that you enjoyed so much about your time at Fairfield Inn & Suites Memphis Olive Branch. We look forward to serving you again in the future.Hospitably Yours, Lavinzia King,General Manager,Fairfield Inn & Suites Memphis Olive Branch
by A traveller
Posted Sep. 18, 2024 on Hotels
Comment from Hotel Management
Sep. 19, 2024 by General Manager, Hotel Management
Dear Ron, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Hospitably Yours, Lavinzia KingGeneral Manager
by A traveller
JUST DON’T
Posted Sep. 18, 2024 on HotelsWe had a room that smelled of a combination of cannabis and old food that went bad. I checked the AC to see if it was just stale air and the vents were literally covered in a black mold. I politely asked if we could change rooms after letting her know the room condition and the lady just said here you go with new room keys. I go back up to the new room and the keys didn’t work. I go back to the front desk and apologize for all the hassle and she said that oh yeah wrong room. No apologies for any of the hassle. The new room had sticky floors, tv not working and dirty toilet bit as I am dealing with chemo treatments I didn’t have the energy to do anything more but sleep. Very disappointed as the hotel had a 9.0 rating.
by A traveller
Posted Sep. 15, 2024 on Expedia
Very friendly and helpful staff. Comfortable beds and having access to stores and restaurants
Comment from Hotel Management
Sep. 16, 2024 by GENERAL MANAGER, Hotel Management
Dear Aria, On behalf of our team at Fairfield Inn & Suites Memphis Olive Branch, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the city.Hospitably Yours, Lavinzia King,General Manager,Fairfield Inn & Suites Memphis Olive Branch
by A traveller
Posted Sep. 14, 2024 on Hotels
Comment from Hotel Management
Sep. 14, 2024 by General Manager, Hotel Management
Dear Carliss, We are glad you enjoyed your time at Fairfield Inn & Suites Memphis Olive Branch. Thank you for your nice rating, and we look forward to your next visit.Hospitably Yours, Lavinzia King,General Manager,Fairfield Inn & Suites Memphis Olive Branch
by A traveller
Posted Sep. 14, 2024 on Expedia
Nice property. Beds were pretty comfortable but really soft.
Comment from Hotel Management
Sep. 14, 2024 by General Manager, Hotel Management
Dear Debbie, We are glad to hear that you had such a wonderful experience at Fairfield Inn & Suites Memphis Olive Branch and found our property to be well-maintained. We are also pleased that you loved our comfortable beds and got a great night's sleep. Thank you for choosing us, and we hope to see you soon. Hospitably Yours, Lavinzia King, General Manager, Fairfield Inn & Suites Memphis Olive Branch
by A traveller
Posted Sep. 9, 2024 on Expedia
Comment from Hotel Management
Sep. 9, 2024 by Lavinzia King General Manager, Hotel Management
Dear Tracy, Thank you for staying at Fairfield Inn & Suites Memphis Olive Branch and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Hospitably Yours, Lavinzia KingGeneral ManagerFairfield Inn & Suites Memphis Olive Branch
