Note fondée sur 705 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Jacques
Hôtel bien situé
Publié le 21 déc. 2016 sur HotelsHôtel propre et bien situé, près des restaurants, magasins et de l'aéroport. Bon déjeuner gratuit. Je retournerai à cet hôtel à mon prochain séjour à Memphis.
par un voyageur
Publié le 19 août 2024 sur Expedia
Great atmosphere
Commentaires de Gestion de l’hôtel
19 août 2024 par GM, Gestion de l’hôtel
Dear Edwina, thank you for sharing about your stay at the Hampton Inn Memphis/Southaven. It was a pleasure to read that you enjoyed your visit thanks to our great atmosphere. We work hard to make sure every guest has a comfortable and relaxing stay, so we are pleased to know we hit the mark.Thank you once more for your feedback, and we look forward to welcoming you again soon.Kimberly BrownGeneral Manager
par un voyageur
Friendly service but building needs some attention
Publié le 11 août 2024 sur HotelsThe check-in/out process was fine and every staff member we met was friendly and helpful. Although the rooms were clean, they were a bit run down and both the carpet and vinyl flooring felt damp. The tub was worn and the doors didn't close quite right. The beds, on the other hand, were really clean and comfortable. After a long day of driving, it was just what I needed.
Commentaires de Gestion de l’hôtel
12 août 2024 par GM, Gestion de l’hôtel
Dear Gregory, thank you for taking the time to share about your recent visit. While we're comforted to know there were many positive aspects to your visit including our friendly service and comfortable beds, we do apologize for each of the areas in which we may have fallen short of your expectations. We are grateful for your insightful comments and hope you will give us another chance to provide you with a better experience the next time your travels bring you this way. Kimberly BrownGeneral Manager
par un voyageur
Publié le 11 août 2024 sur Expedia
The property was clean, well groomed surroundings, plenty of dining choices close to the hotel. Easy on easy off access to highway close to Graceland.
Commentaires de Gestion de l’hôtel
12 août 2024 par GM, Gestion de l’hôtel
Dear Mike, thank you for being our guest and sharing your kind remarks! We are absolutely delighted to hear that you enjoyed your time with us thanks to our fresh accommodations and convenient proximity to the best attractions Memphis has to offer. We appreciate your choice to stay with us and hope to welcome you back again soon!Kimberly BrownGeneral Manager
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par GM, Gestion de l’hôtel
Dear Peter, we would like to apologize for any areas in which we may have fallen short of your expectations. We appreciate your feedback and hope you will give us another chance to provide you with a better experience the next time your travels bring you this way. Kimberly BrownGeneral Manager
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2024 par GM, Gestion de l’hôtel
Dear James, thank you for choosing our hotel on your recent visit to the area and for taking the time to provide your feedback. We were disappointed to learn that your stay was anything other than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Kimberly BrownGeneral Manager
par un voyageur
Room NEVER Serviced -Terrible Hilton Hotel
Publié le 17 juill. 2024 sur HotelsThe stay consisted of 3 nights, 4 days, and the room was never serviced, cleaned, or trash picked-up. I had to take my own trash to waste can outside of room, had to go to front desk to get towels and shampoo & conditioner. When I brought this matter to the night attendant attention at front desk, she took notes and helped secure towels. She left note for manager, but the manager was rude and stated her notes show room was serviced, and basically said I was lying about no service. When asked why I would get towels and take rash out if room was serviced, she could have cared less and did nothing to remedy issue and satisfy my complaint.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par GM, Gestion de l’hôtel
Dear Guest, thank you for staying with us and for sharing your feedback. Providing exceptional service for every guest is our highest priority; therefore, we would like to sincerely apologize for any disappointment caused by your unfulfilled requests for housekeeping service, in addition to the level of hospitality you received from our team. Please know that what you experienced is not reflective of the high standards of quality and service to which we hold ourselves, and we regret the negative impact these matters had upon your stay.We have shared your feedback with the appropriate individuals so that proper adjustments can be made. We value you as a guest and hope that we have the opportunity to welcome you again in the future.Kimberly BrownGeneral Manager
par un voyageur
Publié le 16 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juill. 2024 par GM, Gestion de l’hôtel
Dear JamesHart, thank you for the perfect score! We couldn't be happier knowing you enjoyed your stay to the fullest. We appreciate your choice to stay with us and hope to welcome you back again soon!Kimberly BrownGeneral Manager
par un voyageur
Publié le 5 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 juill. 2024 par Manager, Gestion de l’hôtel
Dear Jessica,Thank you for rating your recent stay. Our goal is to provide every guest with an outstanding stay. Therefore, we sincerely apologize for any difficulties you may have experienced while a guest at our hotel. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Kimberly BrownGeneral Manager
par un voyageur
Publié le 30 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 juill. 2024 par GM, Gestion de l’hôtel
Dear Jennafer, we appreciate you taking a moment to rate your recent experience with us. It's disappointing to learn that you did not experience the flawless stay we aim to deliver for each one of our guests. We hope you will consider giving us another opportunity to regain your trust the next time your travels bring you this way. Kimberly BrownGeneral Manager
