Note fondée sur 922 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 oct. 2024
The front desk staff were above excellent. Some of the issues I had were I was there for 6 days and not until the 5th day did they offer to clean room. I had to ask for toilet paper and towels as I ran out. They state they have a kitchenette but there is no microwave. Also at the breakfast they would not have items out and would have to ask for them. No silverware, no napkins, no syrup, no cups for juice. Appeared no one watching over to refill. This hotel is also a distance from being able to walk to any other places so must Uber or Taxi everywhere. No convenient.
Commentaires de Gestion de l’hôtel
5 nov. 2024 par GM, Gestion de l’hôtel
Thank you for the feedback. We hope you will stay with us again on your next visit to the Germantown or Memphis area.
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par GM, Gestion de l’hôtel
Thank you for the feedback. We hope you will stay with us again on your next visit to the Area.
par un voyageur de San Antonio
Publié le 24 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par GM, Gestion de l’hôtel
Thank you for the feedback. We hope you will stay with us again on your next visit to the Area.
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par GM, Gestion de l’hôtel
Thank you for the feedback. We hope you will stay with us again on your next visit to the Area.
par un voyageur
Publié le 17 août 2024 sur Expedia
Great service and Breakfast! Rooms were clean and comfortable 🙂
Commentaires de Gestion de l’hôtel
18 août 2024 par GM, Gestion de l’hôtel
Thank You for the great feedback. I will make sure to share with my staff. We hope you will stay with us again on your next trip to the area.
par un voyageur
Publié le 10 août 2024 sur Expedia
Room was never serviced by housekeeping durring our 3 day stay. Bed was never made
We had to go to the front desk for fresh towels, coffee supplies were not replenished, cups and glasses not cleaned or replaced.
We wont stay at Hyatt again.
Commentaires de Gestion de l’hôtel
10 août 2024 par GM, Gestion de l’hôtel
I apologize that your stay was not as expected. We do not service rooms daily. We do a refresh, if you are staying longer than three days, on the 3rd day of your stay. This service replaces amenties used, empty trash and replace towels not hung up. This is similar to what all the major brands are offering at this time. If you stay linger than 5 days we do a full service cleaning on the 5th day.
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2024 par GM, Gestion de l’hôtel
Thank you for the great feedback. We hope you will stay with us again on your next visit to the area.
par un voyageur
Publié le 6 août 2024 sur Expedia
Kitchen was down for renovation, we couldn’t order any food. Our room phone didn’t work and house keeping said they would call maintenance and they never showed up to swap it out for a different one.
Commentaires de Gestion de l’hôtel
10 août 2024 par GM, Gestion de l’hôtel
I am sorry your stay was not as expected. We are working to get our kitchen back functional. I am not sure why maintenance did not respond. I will look into this issue.
par un voyageur
Publié le 4 août 2024 sur Expedia
Excellent property !
Commentaires de Gestion de l’hôtel
10 août 2024 par GM, Gestion de l’hôtel
Thank you for the great feedback. We hope you will stay with us again on your next visit to the area.
par un voyageur
Publié le 4 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par GM, Gestion de l’hôtel
Thank you for the feedback. We hope you will stay with us again on your next visit to the Area.
