Ratings based on 915 Guest Reviews
Hear it directly from our travellers
2.2 Room cleanliness
2.6 Service & staff
2.3 Room comfort
2.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 23, 2024 on Expedia
BIGS IN THE ROOM NOT CLEAN NOT SAFE
Comment from Hotel Management
Sep. 16, 2024 by Lisa, Hotel Management
Sorry for the unpleasant experience you had with us, Shania! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Lisa
by A traveller
Posted Aug. 22, 2024 on Expedia
When I got there the hotel said my resetvation had been cancelled by a third party... Xpedia, I assume... I have tried to get a refund but have been unsuccessful... can you help me?
Comment from Hotel Management
Sep. 16, 2024 by Lisa, Hotel Management
Sincere apologies, Anthony! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Lisa
by A traveller
Posted Aug. 22, 2024 on Expedia
Bugs and roaches in the rooms . Not clean not sanitary not safe
Comment from Hotel Management
Sep. 16, 2024 by Lisa, Hotel Management
We are sorry to hear about your experience, Shania! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Lisa
by A traveller
Posted Aug. 22, 2024 on Expedia
Not clean or safe bugs everywhere in the room
Comment from Hotel Management
Sep. 16, 2024 by Lisa, Hotel Management
Apologies for the inconvenience caused, Shania! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Lisa
by A traveller
Posted Aug. 18, 2024 on Expedia
The front of the hotel was torn down. The walls and floors were filthy! Absolutely would NOT recommend staying here. Misleading pictures and bad staffing.
Comment from Hotel Management
Sep. 13, 2024 by Lisa, Hotel Management
Apologies for the inconvenience caused, Russell! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Lisa
by A traveller
Posted Aug. 18, 2024 on Hotels
Comment from Hotel Management
Sep. 13, 2024 by Lisa, Hotel Management
Hello Yalanda, Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Lisa
by A traveller
Posted Aug. 16, 2024 on Expedia
The property was ok, but needed a lot of work. I went to the lobby area bathroom and there was no toilet paper, no handsoap, no towels to dry off your hands. There was a lot of Marijuana smell in the vents, and no air-conditioning in the lobby. Honesty it needs to ne completely closed and flipped, the health department would definitely close the place if they were notified.
Comment from Hotel Management
Sep. 13, 2024 by Lisa , Hotel Management
Hello Joel, Thank you so much for rating us positively. As per the feedback, we can see that you are not completely satisfied with our services, we have notified the concern with our significant team to ensure a comfortable stay in the future. Regards, Lisa
by A traveller
Posted Aug. 12, 2024 on Hotels
Comment from Hotel Management
Sep. 13, 2024 by Barbara, Hotel Management
Hi, Pablo! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara
by A traveller
Posted Aug. 12, 2024 on Hotels
My stay was great with one exceptional...I used the restroom in the lobby and it had no toilet paper, no handsoap, or hand towels...thats disgusting. Take some pride in your jobs 11pm to 7am shift, tyey dont pay attention to the breakfast area which is out of coffee usually at 7:15, sometimes it was out milk and juice too
Comment from Hotel Management
Aug. 16, 2024 by Barbara, Hotel Management
Hi, Joel! We are pleased to know you had an awesome stay with us. Your precious words of appreciation meant a lot to us, hope to serve even better soon. Regards, Barbara
by A traveller
Posted Aug. 10, 2024 on Expedia
The hotel is falling apart. No ac in halls. No restaurant and no ice machine. The front of the building is falling down and you have to use a side entrance. The luggage cart is falling apart.
Comment from Hotel Management
Sep. 13, 2024 by Lisa, Hotel Management
We are sorry for the inconvenience, Gilda! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Lisa
