Note fondée sur 968 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
3,2 Service et personnel
2,7 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 juin 2024 sur Expedia
No secure and not clean
Commentaires de Gestion de l’hôtel
4 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Yves,We apologize for the experience you had during your stay. It's disheartening to hear that you found our property to be lacking in security and cleanliness. Ensuring the safety and cleanliness of our premises is of utmost importance to us, and we take your feedback seriously. We will investigate the security measures in place and address any areas that need improvement. Additionally, we will review our cleaning protocols to ensure that our rooms meet the highest standards of cleanliness. We hope to have the opportunity to make it right and provide you with a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 17 janv. 2023 sur Expedia
Quartier peu securitaire, bruyant et tres désuet.
par un voyageur
A ne pas aller
Publié le 5 avr. 2022 sur HotelsTres déçu de l hotel. Tres sale. On a meme demandé de changé de chambre car il y avait des grosse tache sur les lits, de la confiture seche sur un meuble. L autre chambre qui nous on donnée etait un peu mieux mais les rideaux etait tellement sale qu on leur a meme pas touché. Et que dire du tapis dans les chambres vraiment sales. Le service un gros 0 on avaient l air de derangé l hotesse.
Commentaires de Gestion de l’hôtel
7 avr. 2022 par GM, Gestion de l’hôtel
Dear Guest:
Thank you for taking the time to provide us with feedback from your recent stay at Travelodge by WYNDHAM Memphis Airport Graceland our hotel. On behalf of our entire staff, I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
Please know that your feedback is extremely valuable to us. Feedback such as yours assists us to continuously improve our customer service and property on a daily basis. In addition, please know that your comments and issues will be addressed by our staff.
It is our hope that you will give us another opportunity to host you in our hotel in the future.
All the best,
par un voyageur
Publié le 26 déc. 2019 sur Hotels
par un voyageur
Publié le 30 sept. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
2 oct. 2019 par Harold, Gestion de l’hôtel
Dear Guest:
Thank you for choosing the Travelodge by WYNDHAM Memphis Airport Graceland for accommodations during your recent visit to Memphis. On behalf of our entire staff I would like to thank you for sharing your kind words about our hotel and our team looks forward to your next visit!
Warm Regards,
Harold Daniels, GM
par un voyageur
Publié le 12 sept. 2019 sur Expedia
I have already send you a message to harold about how this exprience was bad
Commentaires de Gestion de l’hôtel
8 oct. 2019 par General Manager, Gestion de l’hôtel
Many thanks for taking a moment out of your busy day to raise your concerns to our attention. Know that our lines are always open to discuss your experience further and remedy whatever arises. We encourage you to reach out as we would love to make this right. We'd appreciate another chance to host you to make sure all your expectations will be met. Until next time!
par un voyageur
Publié le 21 août 2019 sur Expedia
Fenêtre cassée, saletés sur la tête de lit, rideaux occultants abîmés, sdb vétuste, ménage négligé, poussière sur les meubles pendant tout le séjour pdj pas varié etc.....
Commentaires de Gestion de l’hôtel
22 août 2019 par General Manager, Gestion de l’hôtel
Thank you for taking the time to leave us your thoughts. Our team always aims to provide a quality stay, so we regret that your accommodations didn't meet that standard. We will look into the concerns you mentioned, and apologize for any inconvenience they have brought you while you were with us. Please choose to stay with us again, as we'd love the chance to make it up to you.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Kimberly,Thank you so much for your amazing four-star rating! We are thrilled you had an exceptional experience at our hotel. We pride ourselves on providing top-notch service and amenities to our guests. Your satisfaction is our priority, and we are grateful for your recognition. We look forward to welcoming you back in the future for another outstanding stay. Sincerely, Hotel Manager
par un voyageur
Stay away from this place
Publié le 24 sept. 2024 sur HotelsWaiting on the owner to call me. Upon my arrival the room was just terrible. So the nice young lady name J...... change and gave me a better room persay. But that evening when my sin told the mean ,rude,disrespectful lady at the desk that J......was aware of his room change. That young lady was so rude, nasty talking crazy that I had to get the police involved. We ask for our money back still nothing. I paid for 3 days. I have never been so disappointed, disrespectful. The hotel was already not up too park. But to get talked and threatening by a worker is too much.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Kevin,Thanks for sharing your thoughts about your stay. Based on what you said, I have taken action to investigate these claims. We take this very seriously and will take immediate action if necessary.Sincerely, Hotel Manager
par un voyageur
Publié le 23 sept. 2024 sur Hotels
When we got there it was not the cleanest place there were roaches in the bathroom, no housekeeping services on yhe 3 days we werrr there. The remote for tv had to be replaced. The a/c had a problem
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jorge,Thank you for your feedback. We're truly sorry to hear about the issues you encountered during your stay, including the cleanliness concerns, A/C problems, and the inconvenience with the TV remote. This is not the experience we aim to provide, and we will address these issues with our housekeeping and maintenance teams immediately. We hope to make things right in the future.Sincerely, Hotel Manager
