Note fondée sur 927 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hotel ou chenil?
Publié le 18 nov. 2019 sur HotelsHotel agréable de prime abord: établissement récent, chambres très spacieuses et propres...
MAIS:
- la TV n'a jamais fonctionné malgré 3 interventions du personnel.
- l'eau de la douche n'est chaude que par intermittence.
- l'isolation phonique entre les chambres est proche du néant.
Et sourtout, l'établissement est "pet friendly" et lors de mon passage 1/3 des chambres était occupé par des gens avec un ou plusieurs chiens; un vrai chenil! Je vous laisse imaginer les aboiements à toute heure et les odeurs de chiens dans l'ascenceur.
Devant la multitude de désagréments subis, l’hôtelier m'a spontanément proposé de me rembourser partiellement le prix de la chambre via hotels.com. J'ai apprécié le geste mais n'en ai pas vu la réalisation pour l'instant.
Commentaires de Gestion de l’hôtel
18 nov. 2019 par GM, Gestion de l’hôtel
Dear: Gregory
Thank you for taking the time to tell us about your experience at Wingate by Wyndham Memphis East. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wingate, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
par un voyageur
Publié le 13 sept. 2024
Just that mens restroom closed in lobby "strange" and our room was ok except for the desk lamp was blinking off and on. One bulb was burned out... just little things!🙂
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Manager, Gestion de l’hôtel
Hello Douglas,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. Your comments have been noted for our team to review and address accordingly. We appreciate your understanding and hope to welcome you back for a smoother experience next time.
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2024 par Manager, Gestion de l’hôtel
Hello Joette,We are delighted to hear that you had a wonderful experience during your stay with us! We look forward to welcoming you back soon for another fantastic stay.
par un voyageur de Roselle
Publié le 4 août 2024 sur Expedia
Quiet clean and easy to the highway
Commentaires de Gestion de l’hôtel
6 août 2024 par Manager, Gestion de l’hôtel
Hello Kennie,We appreciate your positive comments about our hotel's quiet and clean environment close to the highway. Thank you for choosing our hotel for your stay. We hope to welcome you back in the future.
par un voyageur
I would go back without hesitation
Publié le 3 août 2024 sur HotelsThe bed was the coziest bed ive slept in at a hotel. For sure. The staff was SO kind. I would stay there again!
I am a bit OCD so I noticed there was no couch in our room. And the doors were dirty. Along with the elivator door looked like it hadnt been cleaned in a long while. And a lot of the signage was worn. I took a photo of one of the signs bc it made me laugh. But honestly I would go back without hesitation.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Manager, Gestion de l’hôtel
Hello Sarah,We are pleased to hear that you enjoyed the comfortable bed and found our staff to be kind during your stay. We appreciate your feedback regarding the room amenities and cleanliness observations. Your comments are valuable to us as we strive to continuously improve our guests' experiences. Should you choose to stay with us again, we look forward to welcoming you back for another enjoyable visit.
par un voyageur
Publié le 2 août 2024 sur Expedia
The family an I stayed for a vacation was pleased with service an condition of hotel an rooms was great
Commentaires de Gestion de l’hôtel
3 août 2024 par Manager, Gestion de l’hôtel
Hello Charles,We are delighted to hear that you and your family enjoyed your stay with us! Our team works hard to ensure a memorable experience for all our guests. Should you have any future concerns, please don't hesitate to reach out to our management team directly. Thank you for choosing our hotel for your vacation, and we hope to welcome you back soon!
par un voyageur
Publié le 31 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par Manager, Gestion de l’hôtel
Hello Daniella,We are amped to hear you had such an excellent experience with us! We look forward to welcoming you back soon for another enjoyable stay.
par un voyageur
Adequate
Publié le 29 juill. 2024 sur HotelsThe hotel was nice. Some of the fixture were dated.
Breakfast was alright. The sausage and bacon were way overcooked. You could use the sausage as patch work for your shoes.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Manager, Gestion de l’hôtel
Hello Marie,We appreciate your feedback on your recent stay with us. Our team values your input to continuously improve our services. Thank you for highlighting the areas where we could enhance the guest experience. Your comments have been shared with the relevant departments for their review and consideration.
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Manager, Gestion de l’hôtel
Hello Frank,Thank you for staying with us! We hope you had a great time and look forward to welcoming you back soon.
par un voyageur
Memhis
Publié le 29 juill. 2024 sur HotelsThe staff was very friendly and attentive to our needs. The room was clean and comfortable. The breakfast buffet was tasty. It is an old hotel in an older part of town, but all else was good.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Manager, Gestion de l’hôtel
Hello Kathleen, We are delighted to hear that you found our staff friendly and attentive, and enjoyed a comfortable stay in our clean rooms. It's great to know you liked the tasty breakfast buffet. As an established hotel in the historic part of town, we aim to provide a unique experience for our guests. We appreciate your feedback and hope to welcome you back in the future.