Note fondée sur 918 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hotel ou chenil?
Publié le 18 nov. 2019 sur HotelsHotel agréable de prime abord: établissement récent, chambres très spacieuses et propres...
MAIS:
- la TV n'a jamais fonctionné malgré 3 interventions du personnel.
- l'eau de la douche n'est chaude que par intermittence.
- l'isolation phonique entre les chambres est proche du néant.
Et sourtout, l'établissement est "pet friendly" et lors de mon passage 1/3 des chambres était occupé par des gens avec un ou plusieurs chiens; un vrai chenil! Je vous laisse imaginer les aboiements à toute heure et les odeurs de chiens dans l'ascenceur.
Devant la multitude de désagréments subis, l’hôtelier m'a spontanément proposé de me rembourser partiellement le prix de la chambre via hotels.com. J'ai apprécié le geste mais n'en ai pas vu la réalisation pour l'instant.
Commentaires de Gestion de l’hôtel
18 nov. 2019 par GM, Gestion de l’hôtel
Dear: Gregory
Thank you for taking the time to tell us about your experience at Wingate by Wyndham Memphis East. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wingate, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
The staff was pleasant ,my room was very nice and clean, the breakfast was ok,no regular coffee only decaffeinated other than that it was nice
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Manager, Gestion de l’hôtel
Hello Roy,We are pleased to hear that you enjoyed our pleasant staff, clean rooms, and a nice breakfast. We appreciate your feedback on the coffee options and will share it with our team for future improvements. We hope to welcome you back for another enjoyable stay.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
It is too noisy. And the Air-condition Fan won't stay on.
Its tribble.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Manager, Gestion de l’hôtel
Hello Srinivasa, We appreciate your feedback regarding the noise levels during your stay and the issue with the air-conditioning unit. We strive to provide a comfortable experience for all our guests and regret any inconvenience caused. Your comments will be shared with the relevant team for further review and improvement. Thank you for bringing this to our attention.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Area seemed sketchy and saw a few questionable characters. We had roaches in our room as well. Room wasn’t well ventilated. Smelled musty.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Manager, Gestion de l’hôtel
Hello Maxine, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
par un voyageur
It’s not the best, not the worst.
Publié le 26 sept. 2024 sur HotelsWasn’t the best. Kind of yucky, in sketchy part of town. Couple of problems with the other visitors, and could hear everyone coughing in other rooms
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manager, Gestion de l’hôtel
Hello Robert,We're sorry to hear about your experience. Our hotel strives to ensure all guests have a comfortable stay. Your feedback will be shared with the team for improvement. Thank you for bringing this to our attention.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Very unsafe area, and very sketchy
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Manager, Gestion de l’hôtel
Hello Serena, We appreciate you sharing your feedback regarding the local area. Your safety is our priority, and we advise guests to remain vigilant when exploring unfamiliar surroundings. If you have any concerns or suggestions, please don't hesitate to reach out to us directly.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Hello Edwin,We're thrilled to hear you had a wonderful stay at our hotel! We look forward to welcoming you back soon for another fantastic experience.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Staff was efficient & friendly. Parking lot well lit & security camera monitored. Room was very clean, towels were fluffy & breakfast was done well. All while being reasonably priced. Would definitely reccomend.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Manager, Gestion de l’hôtel
Hello Jacquelyn,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you appreciated our efficient staff, well-maintained parking lot, cleanliness of the room, fluffy towels, and good breakfast. Your recommendation means a lot to us and we look forward to welcoming you back in the future.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
I liked the fact of how easy it waa to get another room cause the first one had a foul odor.
Check in was easy. Staff was friendly. The housekeeper Claudia was awesome. She cleaned above her duties. Breakfast was fine. I would come back again.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Hello Rita,We appreciate your positive feedback on our efficient room change process, easy check-in, friendly staff, and hardworking housekeeper Claudia. Your satisfaction is important to us, and we hope to welcome you back soon for another enjoyable stay.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
We booked room at last minute and we were tired. Room had not been cooled down and S/C was not adjustable. Made for a difficult nights sleep. I think they’re working on changing out the ACs in that hotel but that didn’t help us that night unfortunately. It’s very clean staff very courteous and helpful, but it was hard to sleep in hot room.
