Note fondée sur 456 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 août 2024 sur Hotels
Fabulous hotel located in a wonderful/beautiful location, in a picturesque part of Wales. Both evening meal and breakfast were of a very high standard and the staff very friendly. We stayed in the lodge and whilst high standard an issue on our second night prevents 5 stars.
Commentaires de Gestion de l’hôtel
19 août 2024 par Guest Services Manager, Gestion de l’hôtel
Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay with us, and appreciated the stunning location we're in. It's great to know that both your breakfast and evening meals exceeded your expectations, and that our friendly team helped make your stay memorable.We're glad you had a pleasant experience at the lodge and, resolved incident aside, loved your experience overall. We look forward to welcoming you back in the future for another memorable stay.
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par Guest Services Manager, Gestion de l’hôtel
Thank you so much for the perfect 10/10 rating! We're thrilled that you had a great experience with us. If there's anything else we can do for you, please do not hesitate reaching out. We look forward to having you with us again.
par un voyageur
Lovely hotel
Publié le 12 août 2024 sur HotelsAn absolute gem, really enjoyed the peaceful location, staff really friendly and food was amazing
Commentaires de Gestion de l’hôtel
15 août 2024 par Guest Services Manager, Gestion de l’hôtel
Thank you so much for your fantastic review and perfect 10/10 rating. We're thrilled to hear that you had such a wonderful experience with us. It's great to know that you enjoyed the serenity our surroundings provide, and had such a great time and experience with our staff and food.We truly appreciate your kind words and hope to welcome you back for another memorable stay at the chateau.
par un voyageur
Publié le 9 août 2024 sur Expedia
Thank you for a great stay!
Commentaires de Gestion de l’hôtel
12 août 2024 par Guest Services Manager, Gestion de l’hôtel
Thank you for giving us a perfect score! We're thrilled that you had such a great time with us, and hope to be able to give you another magical experience in the future.
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Guest Services Manager, Gestion de l’hôtel
Thank you for taking the time to share your rating and for giving us such a high score. We're pleased to hear that you had a positive experience at Château Rhianfa.We continually strive to enhance our guests' experiences, and your score makes us feel that we're on the right track.We hope to have the opportunity to welcome you back again in the future and provide you with an even better experiene.
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Guest Services Manager, Gestion de l’hôtel
Thank you for your rating, and your high score of 8/10, we're happy to see that you enjoyed your time with us.Your feedback is important to us as we're always looking for ways to improve our services and facilities.We look forward to welcoming you back soon.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 août 2024 par Guest Services Manager, Gestion de l’hôtel
Thank you so much for your perfect rating. We're thrilled to see that you has such a wonderful time with us. Your positive feedback means the world to us and motivates our team to continue delivering exceptional service. We hope to welcome you back soon for another delightful experience.
par un voyageur
Publié le 18 juill. 2024 sur Expedia
We thought we'd booked to stay in the chateau, but we told that we would be staying in the lodge and it was my birthday treat (also it wasn't what we'd booked for). We were so disappointed, we will not be staying there again. It was a complete let down!!
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Guest Services Manager, Gestion de l’hôtel
Thank you for taking the time to share your feedback regarding your recent stay with us.We understand how important it is for celebrations, such as yours, to be perfect and are disappointed to hear that your experience didn't meet your expectations.Our booking confirmation email (sent 23.06) did specify that your selected room was located in the lodge, which is a short and pleasant two-minute walk through our picturesque garden from the main building. We strive to provide clear information about our accommodations to ensure our guests are fully informed about their reservations. We truly hope to have the opportunity to welcome you back and provide you with a memorable stay in our main building.
par un voyageur
Great stay
Publié le 15 juill. 2024 sur HotelsWe had a great time at Chateaux Rhianfa, we stayed for a week in the hotel. Peter and Seren were friendly and attentive at breakfast, Claire and the other ladies great on reception. Claire helped us to upgrade from a lodge room to a hotel room.on arrival at an additional cost. The location is perfect and we never tired of the Menai Strait views. The lounges are very comfy and furnished just like a stately home, wonderful, again with the stunning view.
We only ate once in the hotel restaurant as only a 3 course meal was an option at a set price, thus would have been very expensive to do every day for a week, also the menu was the same five options for each course for the week. We would definitely revisit.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Guest Services Manager, Gestion de l’hôtel
Thank you for sharing your experience! We're delighted to hear you enjoyed your week-long stay with us. It's wonderful to hear that our team members Seren, Peter, and Claire made your visit extra special.We're glad that the room upgrade and the beautiful view of the Menai Strait added to your enjoyment. Your feedback about the restaurant is appreciated; it's going through a transformative period right now, and we'll take your comments into consideration.We look forward to welcoming you back on your next visit.
par un voyageur
Publié le 11 juill. 2024 sur Expedia
Excellent location to stay at with very friendly staff. We had a nice view from the room and enjoyed both the breakfast and the dinner.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Guest Services Manager, Gestion de l’hôtel
Your kind words are fantastic to read. We're thrilled that you enjoyed your stay with us so much and appreciated the hard work of our Housekeeping and F&B teams, as well as the amenities and facilities. It's wonderful to know that our location, room views, and our culinary offerings exceeded your expectations. We look forward to welcoming you on your next visit.
