Ratings based on 11 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Edinburgh
Posted Feb. 2, 2020 on Expedia
Location was good. Breakfast was good. Pool and garden were nice, but a felt a bit neglected. My dorm upstairs was good, however pillow and mattress weren't great. The place could definitely use some maintenance/updating. Kitchen leaves a lot to be desired.. It doesn't cost much to replace cracked plates or sponges.. volunteers at reception need to be trained better.
by A traveller
Posted Aug. 4, 2019 on Expedia
The Gorilla hostel is a great place to stay at in Mendoza. The hostel staff are really friendly and hospitable. The hostel is located close to the main area for bars and restaurants. The hostel has free guitars which you can use with is great. It makes the hostel really social with people singing and playing music. The hostel also has activities and a bbq once a week. I would definitely stay there again soon.
by Di
Super nice hotel with great staff
Posted Jan. 16, 2017 on HotelsThe staff were so nice! They will try to help you to figure out all you need to do in Mendoza. And efficiency info will be supplied whenever you need from them. I just love them！
by A traveller
Arrogant - needs a lot of improvement.
Posted Dec. 20, 2016 on HotelsI don't like to give bad reviews, and the main girl / owner was nice but....Unfortunately this was a real disappointment - the hostel is absolutely filthy, and worst of all they only have 2 tiny bathrooms for the whole hostel - that means if someone is in the shower or using the toilet there is nowhere to go - including ALL the dorm customers etc - for that many customers it is unacceptable really! We were constantly having to wait for the toilet and usually there was no toilet paper. I had to ask a few times for it to be replaced otherwise it would not have happened. The bathrooms were filthy and needed repair. There is a sign saying 'tell us if the bathroom is dirty' but what a cop out - they should sort it out instead of waiting for people like me to constantly tell them (which I hated doing!) There is no soap. The whole place needs refurbishing but because it has a pool (filthy too) and a fun vibe (true) they think they can get away with it. There were no staff available when we needed them - one time we couldn't even get OUT because the person who unlocks the gate was busy playing table tennis. It took 10 minutes to find out who worked there so we could unlock the gate and leave. About time they fixed the place.
Comment from Hotel Management
Dec. 26, 2016 by General Manager, Hotel Management
Hello Sahra Jonas
I remind you that the hostel has 6 (Six) Bathrooms. 2 of which are shared for 2 rooms.
Already with that incorrect comment the review makes no sense but ....
You should have tell us that something wasn't right, because we clean the bathrooms at least 3 times a day. Sadly you have to see it dirty, we will do our best to keep it cleaner.
From the receptionists we have never had a complaint and are always willing to help.
Now we will put some distinctive shirts and a cowbell so they can be locate it faster.
The swimming pool was always clean, if you think some leads from the trees arround the pool is dirty, then we can´t agree.
The private room with shared bathroom was the last one that we needed to improve, now I send a link to a photo of how it looks like.
https://www.facebook.com/gorillamza/photos/a.371760219652473.1073741828.371758389652656/673556269472865/?type=3&theater
Cheers and have a new year!
by A traveller
Voltarei :)
Posted Mar. 11, 2020 on HotelsHostel muito bem localizado, staff ótimo, café ótimo, infraestrutura adequada, vários banheiros (porém bem apertados (ducha e vaso sanitário)). Café da amanhã muito bom. Visitem a Bodega Lopez em Mendoza (foi uma indicação da moça da recepção, e é maravilhoso o passeio).
by A traveller
Posted Mar. 11, 2019 on Expedia
Buena habitación, con baño privado en la misma. Excelente jardin con quincho y piscina. Buen clima y personal muy predispuesto a ayudar al huesped.
by A traveller
Posted Apr. 22, 2018 on Hotels
Hostel muito bem localizado. Atendimento nota 10!
by Sylvain
Posted Jun. 26, 2017 on Hotels
Recommended
for Studentsby A traveller from Santiago
Excelente lugar, muy cálido
Posted May 30, 2017 on Expedia
Pros: La limpieza
Cons: Contar con PC, disponible para los huéspedes
Location: El city tour es muy bueno y te explica los principales lugares.
Muy agradable el personal, cuenta con actividades que te sugiere el mismo personal.
by Liliana
Hostel acogedor y cómodo.
Posted Mar. 9, 2017 on HotelsNos gustó. Estuvimos cómodos. Los chicos que coordinan son hiper-macanudos. La ubicación es muy buen. Cerca de la plaza Independencia. Es una casona hermosa. Sólo que faltaría alguien que se ocupe de la limpieza y orden de lugares comunes como patio interno, quincho y patio-jardín. Ésto desmerece lo lindo del todo el resto.
