Ratings based on 28 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 18, 2024 on Expedia
by A traveller
Posted May 26, 2024 on Expedia
by A traveller
Posted Jun. 21, 2023 on Expedia
What amazing people. The service was unmatched, the views are incredible. Absolutely must for a relaxing vacation. The spa is unreal also, must see.
by A traveller
incredible service and stunning location
Posted Sep. 21, 2021 on Hotelsby A traveller
As nice a hotel as you will ever find
Posted Jul. 28, 2021 on HotelsThe very best of hotels
I just wish they had coffee pots in the rooms
by A traveller
Posted Jan. 3, 2020 on Expedia
This is one amazing property that’s been in one family for generations
by A traveller from Leeds
Posted Sep. 1, 2019 on Expedia
This property was amazing. Very high quality furniture, dramatic views, spotless throughout. Attentive staff. Truly wonderful place.
by A traveller
Posted Jun. 9, 2019 on Expedia
by A traveller
The climb is worth it!
Posted May 21, 2018 on HotelsWhat a gorgeous property! Climbing up a long windy road you are met with an incredible castle like hotel. Surrounded by orchards and flowers you sit on the top of the mountain and look out at a view that is spectacular. The rooms are large and beautifully appointed with cozy down comforters and organic products. It’s a wellness hotel with a spa and pool. The restaurant is all white and filled with flowers from their garden. The food is so fresh and the service is perfect. We are one night at the restaurant. Very gourmet and for us one night was enough. Merano has great restaurants that are more casual but also have spectacular food.
Comment from Hotel Management
Jun. 4, 2018 by Alexander Ortner, Hotel Management
Dear Alicia,
thank you very much for the great review. We are so glad you enjoyed your stay with us.
Best regards
Family Ortner & Team
by Russell
Posted Sep. 13, 2017 on Hotels
Despite an upgrade to a junior suite we had no view other than a tree to the front and the car park to the side. Very disappointing although the room and bed were nice enough. Staff were welcoming and pleasant. The evening meal menu had no prices on it at all which was a bit of a surprise- I found the offerings somewhat odd almost different for the point of being different- the pairings did not really make sense to me or seem attractive. The glass of wine I ordered was the dregs of the bottle and as a result a very small and expensive glass of wine. Breakfast at e25 a head was a very expensive glass of orange juice and croissant!! Overall not our best Relais and Chateau experience.
