Note fondée sur 898 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,6 Service et personnel
3,6 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de St Paul de Vence
Publié le 17 août 2024 sur Expedia
Ras
Commentaires de Gestion de l’hôtel
23 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Cedric,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.
par un voyageur
Publié le 20 juill. 2024 sur Expedia
I do not recommend this hotel. It was dirty, AC was not on when we arrived so it took a few hours to cool the room. The hotel is old and the staff not very friendly. The area is super sketchy! Do not recommend at all. We were scared and left asap in the morning!!
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Manager, Gestion de l’hôtel
Hello Alexandra, We value your feedback and regret to hear about your experience. We appreciate you sharing your concerns and will address them with the team. Your comfort and safety are important to us, and we apologize for any inconvenience caused. We hope to welcome you back in the future for a more enjoyable stay.
par un voyageur
Publié le 30 juill. 2023 sur Expedia
Chambre paye au tarif de 4 adulte et 2 serviette!!! Impossible d avoir d autre serviette à 22hr, on viens de check in!!!! Il faut attendre au lendemain
Commentaires de Gestion de l’hôtel
30 juill. 2023 par Guest Relations Management, Gestion de l’hôtel
Dear Martin, We are extremely sorry to hear that your recent experience with us fell short of your expectations. Our team strives to provide the highest level of cleanliness and customer service, and it is disappointing to learn that we fell short of these areas during your stay. We are sorry to hear that you were only given 2 towels even if there were four of you. We will communicate this issue with our housekeeping staff. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.
par un voyageur
Publié le 1 déc. 2022 sur Expedia
Chambre correcte, mais quartier avec beaucoup de SDF. Sentiment d'insécurité...
Commentaires de Gestion de l’hôtel
1 déc. 2022 par Guest Relations Specialist, Gestion de l’hôtel
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our facilities. We hope you'll return to see how we continue to improve our service and hospitality.
par un voyageur
Décevant
Publié le 3 mai 2022 sur HotelsPas de wifi en chambre mais dans le lobby , quartier glauque et peu sécurisant , bruyant entre la route le chemin de fer et la population ( reveil a 1h40 par des hurlements dans la rue ! Pas très rassurant )
Commentaires de Gestion de l’hôtel
11 août 2022 par Manager, Gestion de l’hôtel
Hello Emelyne, Thank you so much for bringing to our attention the issues that you encountered with our WIFI and internet. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.
par un voyageur
Publié le 9 mars 2020 sur Hotels
A l’accueil ils nous demande un dépôt de 300$ sur la carte de crédit qui seras remboursé dans 10 jours ou 100$ en argent je n’ai pas vraiment apprécié pour le reste s’était bien a l’hôtel mais les alentours beaucoup d'itinérants les rue très malpropres les commerces très mal entretenus ont ne ce sentaient pas du tout en sécurité
Commentaires de Gestion de l’hôtel
16 avr. 2020 par Danielle A., Gestion de l’hôtel
Cher invité,
Nous sommes désolés d'apprendre que votre séjour a été médiocre, et bien que nous ne puissions pas modifier le délai nécessaire à votre institution financière pour vous rembourser votre argent, nous sommes heureux d'apprendre que vous n'avez eu aucun problème avec notre propriété. Nous vous souhaitons des voyages sûrs et heureux!
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Nyhiri,Thank you so much for your positive rating! It's wonderful to know that you enjoyed your experience. If there’s anything specific that made your stay great or anything we could improve on for next time, we'd love to hear your thoughts. We hope to welcome you back again soon!
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Kazushi,It's amazing to see how flawless your rating is! We're overjoyed that you enjoyed working with us. Your kind words are really appreciated, and we sincerely hope to have the pleasure of seeing you again soon for another fantastic visit!
par un voyageur
Publié le 20 sept. 2024 sur Expedia
No help with noisy people above late into night.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Earl, Thank you for sharing your experience with us. We understand how frustrating it can be to deal with noise disturbances, especially when you’re trying to rest. We sincerely apologize for the inconvenience caused by the noisy guests above you. Your comfort is important to us, and we will address this issue to ensure a more peaceful environment for all our guests. We hope you’ll consider staying with us again, as we’d love the opportunity to provide you with a better experience.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Motel 6 type accommodation nothing special
Staff not friendly
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Patrick, Thank you for sharing your thoughts with us. I’m sorry to hear that your experience didn’t meet your expectations and that you found the staff unwelcoming. We strive to provide a comfortable stay for all our guests, and your feedback is important to us. I’ll be sure to address your comments with the team to ensure we improve our service. We appreciate your input and hope you’ll consider giving us another chance in the future.
