Note fondée sur 911 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,7 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Hôtel vraiment très joli et confortable, chambre bien équipé et magnifique
par un voyageur
Publié le 11 août 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
12 août 2024 par Front Desk, Gestion de l’hôtel
Thank you for the great feedback!
par un voyageur
Publié le 13 déc. 2024
Commentaires de Gestion de l’hôtel
16 déc. 2024 par Martha A., Gestion de l’hôtel
Thank you for the great feedback!
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Front Desk, Gestion de l’hôtel
Thank you for the great feedback!
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Very clean! Love the smart, creative space design!
Commentaires de Gestion de l’hôtel
2 oct. 2024 par El Capitan, Gestion de l’hôtel
We appreciate your feedback.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
the property is very unique and reminds me of a boutique hotel. the staff was very friendly and check in was very easy. the amenities inside the room was above average and the cost was very reasonable for the night.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par El Capitan, Gestion de l’hôtel
Thank you for choosing El Capitan, we appreciate you taking the time to leave us feedback.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
We made a reservation in advance and paid in advance at the El Capitan Hotel so as not to encounter any problems on the day our son was getting married, which was a very important date for us. Unfortunately, when we arrived to take the room as planned, the reservation had been canceled. It was a horrible and embarrassing experience, because we were far from home and tired and had no room to rest. Furthermore, the staff informed us that our room had not only been canceled but was occupied by someone else. So, given this, I ask: Is it normal to rent a room for 2 people at the same time? Is this an accepted and correct rule of the hotel? How is it possible to make a sale for 2 people at the same time? This happened because we did not show up on the day and time of the reservation, but whether I showed up or not, the room was obliged to be available for me, because I paid for it. Furthermore, I was unable to check in online, and I also did not understand why. It was a very bad and unpleasant experience, we were simply forced to look for another hotel with the help of the staff, since we didn't know the city, much less the quality hotels. I didn't like the hotel's policy.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Ryan Anderson, Guest Experience Manager, Gestion de l’hôtel
Giselha, we are truly sorry to hear about your experience. We understand how frustrating this situation may have been for you. It is our policy that if a reservation is booked for a particular day and is a "No Show" that evening, that room shall be released and becoming available once again. The exception of course being if we are contacted and told of a next day arrival, in which case the room will certainly be held. With that all said, it is a truly regrettable experience you had, especially on what I'm sure was a very important day for you. We will continue improve the ways we can communicate our policies so that situations such as this can be avoided.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Clean, great dining and drink options
Commentaires de Gestion de l’hôtel
2 oct. 2024 par El Capitan, Gestion de l’hôtel
Thank you for your feedback
par un voyageur de Ontario
Publié le 1 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Front Desk, Gestion de l’hôtel
Thank you for the great feedback!
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Stylish and comfortable. A variety of dining options onsite and closeby.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Front Desk, Gestion de l’hôtel
Thank you for the great feedback!
