Note fondée sur 605 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sean, Gestion de l’hôtel
We're so glad you had a nice stay Katherine. Thank you for taking time to rate your experience!
par un voyageur
Publié le 9 sept. 2024 sur Hotels
The cleansest hotel room ive ever stayed in. After Covid, I started wiping down the room with bacterial wipes. For me. Not to catch a Hotel and write a negative review. Spotless. Counters, kitchen, bathroom, remote.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Sean, Gestion de l’hôtel
Thank you for sharing your experience! We loved reading how you found your room to be so clean. We hope we can host you again the next time you're in Merced!
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Loved the place all around. Rooms clean and comfortable. Had refrigerator and small electric stove for cooking for longer stays.
Overall very nice place.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Sean, Gestion de l’hôtel
Thank you Marcella for the great review! We are so glad you enjoyed your stay, and that you found everything to be clean and comfy.
par un voyageur
Publié le 5 sept. 2024 sur Expedia
The fast check in process.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Sean, Gestion de l’hôtel
Thank you Paola for taking time to write about your stay. We are so glad you had a satisfying stay.
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Stay was ok. Room cleanliness was not good. Bed sheets were not clean. Had to get clean sheets from front desk. Bathroom was not clean also.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Sean, Gestion de l’hôtel
Thank you Johnnie for sharing your experience. We apologize for failing to provide you with the clean stay you expect and deserve every stay, and we will review your stay with our housekeeping leadership team to ensure processes are followed consistently in the future.
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Everyone there had great customer service and they were very helpful! Would definitely recommend this to anyone
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Sean, Gestion de l’hôtel
We loved reading that you had a great stay Angelica; thank you for taking time to share about your experience! We'd love to welcome you back again soon.
par un voyageur
Publié le 31 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Sean, Gestion de l’hôtel
Thank you Ramon for rating your stay. We would love to hear more about how we could have done better. Please don't hesitate to reach out to our hotel manager at your convenience.
par un voyageur
Publié le 26 août 2024 sur Expedia
Bed in our room was horrible
Commentaires de Gestion de l’hôtel
26 août 2024 par Sean, Gestion de l’hôtel
Thank you for rating and reviewing your stay david. We realize bed comfort is subjective and we'll be sure to have our staff inspect the bed in this room and correct any deficiencies. We hope you'll be back!
par un voyageur
Publié le 26 août 2024 sur Expedia
I recently stayed at this hotel and had a fantastic experience! The rooms were impeccably clean, making for a very comfortable stay. The staff were incredibly friendly and accommodating, always ready to assist with a smile. The entire hotel was spotless, reflecting their high standards of cleanliness. Additionally, the breakfast was delicious and offered a great variety of options to start the day right. I highly recommend this hotel for anyone looking for a pleasant and hassle-free stay!
Commentaires de Gestion de l’hôtel
26 août 2024 par Sean, Gestion de l’hôtel
Thank you Sanjay Pal for the great review! We loved reading how great your stay was, and we hope you'll be back soon.
par un voyageur de Yorba Linda
Publié le 25 août 2024 sur Expedia
HBO Max didn't work on my TV. Tried a few times to watch something and everytime the TV would just turn off by itself when something started to play. Regular channels worked ok but Max did not work.
Commentaires de Gestion de l’hôtel
26 août 2024 par Sean, Gestion de l’hôtel
Thank you Tom for the nice rating and helpful review. We will work with our programming vendor to make sure HBO is not listed, as we do not currently have that channel. We invite you to choose TownePlace again the next time you are in Merced!
