Ratings based on 163 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.5 Service & staff
4.0 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 4, 2024 on Expedia
Convenient, easy access, safe. Hard to get transportation after 10 at night. Not impossible just hard
Comment from Hotel Management
Sep. 8, 2024 by hit, Hotel Management
Thank you for your visit, we will improve.
by A traveller
Posted Sep. 3, 2024 on Expedia
The staffs were courteous and pleasant. Free drink and coffee provided. The rooms are a bit clean. Beds are comfy. It's a safe neighborhood. Not many choices of restaurants and stores are within a walking distance. However, the place is satisfactory.
Comment from Hotel Management
Sep. 8, 2024 by HIT, Hotel Management
Thank you for your visit, we will improve.
by A traveller
Posted Aug. 23, 2024 on Expedia
Outside of the small bathrooms the place is fabulous. It’s only 7 blocks from the main square. The staff is friendly and very helpful. They have outside seating. Don’t listen to the reviews about it being in an unsafe area. Me and my son walked it daily and at night as well never had any issues with anyone.
Comment from Hotel Management
Sep. 8, 2024 by HIT, Hotel Management
Thank you for your comments, we appreciate your visit.
by A traveller from Lindsay
Posted Aug. 17, 2024 on Expedia
The staff was VERY friendly and accommodating. They helped us book daily tours that picked us up and dropped us off at the doorstep of the hotel.
Only issues were: the restroom smelled like urine. . .we went to the store close by, got gloves and a bottle of bleach and washed the entire restroom, which while it was simple enough, it wasnt something Id say is ideal to have to do when on vacation.
The other concern was that when it does rain, there is significant flooding in all the surrpunding streets so we walked in 10 inches of rain water that flooded the streets. So if youre going during the rainy season, be mindful of that.
Everything else was good. They had purified water available 24/7, as well as coffee and a microwave. The AC in the rooms was phenomenal. They did have internet, it worked just fine in the desktop/phones.
Overall, I would recommend as a decent accommodation, that gets the job done.
Comment from Hotel Management
Sep. 12, 2024 by hit, Hotel Management
Thank you very much for your comments, we will take them into account to improve.
by A traveller
Posted Aug. 12, 2024 on Expedia
El baño horrible ni te puedes sentar en el toilet de tan chico es cómo hospedarse en la cárcel o s as log así.pagamos 7 noches y tuvimos que buscar otro hotel al siguiente día perdiendo los días ya pagados… mala experiencia no recomendable vergüenza ajena.
Comment from Hotel Management
Aug. 14, 2024 by Hit, Hotel Management
Buen día, debido a que estuvimos llenos estos días vacaciones, al siguiente día les pregunte si todo bien y si deseaban cambiar de habitacion. Me respondieron que así estaban bien, Siempre estamos pendientes de nuestros huespedes, lamentamos su experiencia.
by A traveller
Posted Aug. 7, 2024 on Expedia
Good AC but noisy with awfully crammed toilet seats.
Comment from Hotel Management
Aug. 7, 2024 by hit, Hotel Management
We appreciate your comments, unfortunately because it is a remodeled hotel not much could be done with the tiny bathrooms. Thanks for your visit.
by A traveller
Posted Aug. 7, 2024 on Expedia
The good: The staff are nice and helpful, the AC works really well, and they have cold and hot water as well as coffee available at the lobby at all times.
The bad: depending on the room, it can be noisy due to traffic, the toilet seats don't have enough room to sit comfortably since they face the wall with only inches of leg room, and the Internet can be unreliable
Comment from Hotel Management
Aug. 7, 2024 by hit, Hotel Management
We appreciate your comments, unfortunately because it is a remodeled hotel not much could be done with the tiny bathrooms. You should have let us know about the internet, there are times when the speed on the modem changes so we could change it.
by A traveller
Posted Jul. 8, 2024 on Expedia
The bathroom is by far the smallest I have ever seen, by far! Sitting on the toilet is nearly impossible. When taking a shower EVERY THING in the bathroom gets wet since there is no wall or curtain.
Area is very old and not safe to walk around in at night. On our last day someone knocked on the door and informed us that we were not allowed to leave due to a wreck in the parking lot. He claimed to be the police and said that if we left the hotel we would be shot. Seemed very suspicious that he targeted the Americans room. And the front desk clerk acted like he didn't know the guy was in the building despite watching the security cameras.
Will never stay here or anywhere even close to thia hotel in the future. Stay in North Merida it is beautiful and safe.
Comment from Hotel Management
Jul. 27, 2024 by hit, Hotel Management
We appreciate your comments, which we take into account to improve our service,
by A traveller from RICHARDSON
Posted May 30, 2024 on Expedia
Comment from Hotel Management
Jun. 21, 2024 by hit, Hotel Management
Thanks for your visit
by A traveller
Posted May 21, 2024 on Expedia
The staff are very helpful. Free off-street parking is a nice convenience. It is in walking distance to many nice restaurants and shopping. Air conditioner worked great.
Comment from Hotel Management
Jun. 21, 2024 by hit, Hotel Management
Thanks for choosing our hotel.
