Ratings based on 920 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 29, 2024 on Hotels
Clean and spacious room, but there was a permanent sound of a fan that was quite persistent.
The neighbourhood was amazing with a lot of great places to eat and do shopping.
Comment from Hotel Management
Sep. 30, 2024 by Revenue Manager, Hotel Management
Hello! Thank you for sharing your comments with us, we greatly appreciate your participation in sharing your experience at our hotel, it motivates us to continue offering good and quality service. Regards
by A traveller from Atizapan
Posted Sep. 14, 2024 on Expedia
They don’t have a real gym, only 2 steady bikes, an elyptical
Comment from Hotel Management
Sep. 17, 2024 by Revenue Manager, Hotel Management
Lamentamos no poder haber cumplido con todas sus expectativas en su estancia, sin embargo, tomamos sus comentarios muy enserio para poder mejorar y ofrecer un mejor servicio y de esta manera facilitar todo a nuestros huéspedes, esperamos volver a verlos y poder demostrar que vamos mejorando todos los días. Saludos.
by A traveller
Posted Aug. 28, 2024 on Expedia
Good
Comment from Hotel Management
Aug. 28, 2024 by Revenue Manager, Hotel Management
¡Hola, muchas gracias por sus comentarios!
by A traveller
Posted Aug. 27, 2024 on Expedia
The staff was very helpful and courteous but the room had very poor facilities. It was very hot outside but in the room there were no refrigerators to have cool drinking water.
Also parking prices were was not included in the stay and we had to pay extra for parking our car for 2 nights.
I would skip it next time.
Comment from Hotel Management
Aug. 28, 2024 by Revenue Manager, Hotel Management
Muchas gracias por compartir sus experiencias en nuestra propiedad, nos agrada saber que tuvo una buena estadía, sin embargo, pudo ser mejor y nos alegra que nos comparta sus comentarios y tomarlos para seguir mejorando todos los días, de esta manera podremos brindar un excelente de servicio y de calidad en el futuro.
by A traveller
Posted Jul. 29, 2024
Comment from Hotel Management
Jul. 31, 2024 by Revenue Manager, Hotel Management
Muchas gracias por su calificación
by A traveller
Posted Jul. 28, 2024 on Expedia
The hotel don’t have water for 2 days
Comment from Hotel Management
Jul. 31, 2024 by Revenue Manager, Hotel Management
Lamentamos no poder haber cumplido con todas sus expectativas en su estancia, sin embargo, tomamos sus comentarios muy enserio para poder mejorar y ofrecer un mejor servicio y de esta manera facilitar todo a nuestros huéspedes, esperamos volver a verlos y poder demostrar que vamos mejorando todos los días. Saludos.
by A traveller
Posted Jul. 25, 2024 on Expedia
Comment from Hotel Management
Aug. 14, 2024 by Revenue Manager, Hotel Management
Muchas gracias por su calificación
by A traveller
Posted Jul. 8, 2024 on Expedia
Excellent location beautiful rooms love it!
Comment from Hotel Management
Jul. 17, 2024 by Revenue Manager, Hotel Management
Gracias por su puntuación
by A traveller
Posted Jun. 29, 2024 on Expedia
Hotel is very cute. I have many expectations. You do need 2 different key cards, 1 for the elevator and your room door, 1 for the electricity in your room which I thought was interesting. I speak a little Spanish, enough to be polite. English is spoken here, even if it’s also enough to be polite so overall a WIN! Someone carried my bag upstairs and showed me how the electricity worked and made sure I didn’t get lost. Breakfast was very good. 10/10
Comment from Hotel Management
Jul. 17, 2024 by Revenue Manager, Hotel Management
¡Hola! Gracias por compartir su experiencia con nosotros, nos alegra saber que su estancia fue maravillosa, tenemos en cuenta cada comentario, nos ayuda a motivarnos a seguir ofreciendo un buen servicio y de calidad para todos nuestros huéspedes durante toda su estadía. Saludos
by A traveller
Posted Jun. 20, 2024 on Expedia
Comment from Hotel Management
Jul. 17, 2024 by Revenue Manager, Hotel Management
Gracias por su puntuación
