Note fondée sur 636 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 août 2024 sur Expedia
Hôtel propre, grand stationnement gratuit. Tout près de l’autoroute donc très accessible. Service rapide à la réception.
Déjeuner inclus mais il s’agit de muffins emballés, barres tendres, gruau en sachet, café et chocolat chaud. Tout ça servi dans le hall d’entrée. Aucune table.
Bien correct pour une nuit!
Commentaires de Gestion de l’hôtel
19 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Suzanne, Thank you for sharing your feedback. We're pleased to hear that you found the hotel clean and appreciated the convenient parking and location. We apologize that the breakfast options and lack of seating did not meet your expectations. Your comments are valuable, and we will share them with our team as we work to enhance our services. We appreciate your recognition of our quick service at reception and hope you’ll consider staying with us again for a more satisfying experience.Sincerely,Hotel Management
par un voyageur
Publié le 2 sept. 2019 sur Hotels
Need a good clean up... But over all a good stay...
Commentaires de Gestion de l’hôtel
3 sept. 2019 par Hotel Management, Gestion de l’hôtel
Eric, thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our hotel. We appreciate your feedback and hope to welcome you again soon.
Sincerely,
Hotel Management
par un voyageur
Publié le 21 sept. 2024 sur Hotels
par un voyageur
Publié le 21 sept. 2024 sur Expedia
par un voyageur
Publié le 20 sept. 2024 sur Expedia
No good breakfast
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Aleem, Thank you for being our guest. We sincerely apologize that our complimentary grab-and-go breakfast did not meet your expectations. Your feedback is important to us, and we’ve shared it with our breakfast team as we continually strive to enhance our offerings. We genuinely appreciate your input and hope you will consider staying with us again, allowing us the opportunity to provide a more enjoyable experience.Sincerely,Hotel Management
par un voyageur
Publié le 18 sept. 2024 sur Hotels
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Terrible place all the way around
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Latasha, Thank you for being our guest and sharing your feedback. We sincerely apologize that your stay didn’t meet your expectations. Our goal is to offer a comfortable experience to all guests, and we regret falling short. We are committed to improving and hope you’ll give us another opportunity to provide the hospitality you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Nice
par un voyageur
Publié le 15 sept. 2024 sur Hotels
After driving 7 hours and being extremely tired we were excited to get into our room and rest. The second we opened the door a putrid smell came wafting out. I couldn't decide if it was paint, glue, commercial cleanser, or vinyl. It was overwhelmingly unpleasant. When we went to the front desk and said something our only option was 2 separate beds. This upset my girlfriend as she sleeps better with me. Once we got back inside the room she explained that this chemical scent would trigger a migraine which it did. We ended up finding a grocery store. I bought air freshener, a candle, Lysol fragrance cleanser, and cinnamon. We spent $20 to go back and clean the entire room. Luckily I own a cleaning business. I washed the walls, the bathroom, and all the surface areas. Luckily that did the trick. Unfortunately the beds were uncomfortable so after all that work it was hard to fall asleep. Blanket was also paper thin. Now the only reason I booked this place was for the breakfast. The cheap coffee and pre packaged 10 cent muffins was very underwhelming as well. No fresh fruit. My expectations were low and yet I was sadly disappointed.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Andrew, Thank you for sharing your detailed feedback. We deeply regret the issues and discomfort you experienced upon arrival. Your comments about the room condition, bedding, and breakfast are concerning, and we understand how frustrating this must have been. Please be assured that your feedback will be reviewed thoroughly to improve our services. We hope to have the opportunity to meet your expectations in the future.Sincerely,Hotel Management
par un voyageur
Publié le 12 sept. 2024 sur Hotels
