Note fondée sur 20 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Disappointing
Publié le 3 déc. 2024 sur HomeAwayWe stayed at this property over the weekend. We had a serious lack of communication before the stay. No check in details were sent and had to call multiple time (with no answer) to get the PIN code to the room. No map of where the cabin was within the group of cabins was provided. Upon entering the room we found 2 large washing bags of other appartments dirty sheets and towels ( I took pictures). There was only 1 roll of toilet paper for 2 adults for 3 days. We had to drive 15 mins into the main town to get more. The soap in the shower was nearly empty. Locals in the area said owner was notorious for poor communication and has left guests walking around looking for their cabins many times before and it’s a local joke. We tried to call the owner when we were in town to explain the issues but again no answer. We would not recommend this property and obviously would not stay again. Very disappointing as the location was fabulous for what we needed and it had a lovely view.
Commentaires de Gestion de l’hôtel
3 déc. 2024 par VrboOwner, Gestion de l’hôtel
Dear Brooke, check-in details are provided on the morning, not prior. Shall I remind you that the location of the lodge was very clearly explained to you. Notwithstanding this however, there is a large detailed map at the front of the Complex, both accurate & very easy to read. Loo paper and plenty of it, & all basic essentials are found in the big black trunk at the entrance, as clearly labelled. Incidentally, why would you travel 15 mins when there is a store almost directly opposite the complex? As for the CLEAN bags of laundry, (please, do check your photos) they should've been put away. This was an oversight. Apologies. As for the 'locals' do you mean the cleaner & the launderer? Since they're the only locals on site. If in fact you had raised concerns with them, they'd have been only too happy to assist. I don't believe that you spoke to either. You are absolutely correct however- the location & the views are absolutely spectacular. Perhaps if you'd taken some time to really appreciate it, you'd have felt less inclined to complain about nothing!
par un voyageur
Publié le 18 juill. 2024 sur Expedia
Clean and good facilities, just took 2 days to not feel cold. I also had to ring twice to get check in information.
par un voyageur
Publié le 11 mars 2024 sur Wotif
The entry code to the room was incorrect, it was a 37 degree day, I had 2 children with me, could not contact the host, waited for hrs frustrated in the heat, eventually we realised the bathroom window was open and boosted my 7 year old son through the window. The room was absolutely filthy, I stay in budget hotels often for work, have been for 20 years, this is by far the most disgusting place I’ve ever stayed in, all other guest from the other 3 rooms where complaining, dust everywhere, spider webs, dirty grimy bathrooms, dirty dishes, beds hadn’t been cleaned, just an absolute nightmare . We will be requesting a full refund. Do yourself a favour, do not stay here.
par un voyageur
Publié le 27 déc. 2023 sur Wotif
par un voyageur
Perfect Spot
Publié le 28 août 2023 sur HomeAwayGreat spot for us travelling to Mt Buller for a few days skiing and snowboarding. Room had everything we needed, with a very idyllic outlook.
par un voyageur
Publié le 8 juill. 2023 sur Wotif
par un voyageur
Publié le 30 juin 2023 sur Expedia
Fridge was left untidy with a half drink bottle of milk.
No basic amenities in bathroom. Spider wed around corners.
Child’s bed was a couch made into a makeshift bed not an actual trundle. Also had to pay for this which is fine, but provide a proper single bed.
1/4 full hand soap.
par un voyageur
Publié le 30 août 2022 sur Expedia
Very comfortable accomodation, with an absolutely stunning view. Served us very well while getting up the mountain every day to ski. Thank you!
par un voyageur
August 2022 Ski Trip
Publié le 19 août 2022 sur HomeAwayI've previously stayed at these apartments. (Obviously a good sign) With kitchenette, and proximity to the Hunt Club (Bar & Restaurant) its ideal for short stays. A great alternative for accommodation , if you're not wanting to be on the mountain, but prefer to do other activities
par un voyageur
Good location
Publié le 14 août 2022 sur HomeAwayIt’s nice place to stay, clean and good location, thanks Dani,
