Note fondée sur 928 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,3 Propreté de la chambre
2,5 Service et personnel
2,7 Confort de la chambre
2,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 juill. 2022 sur Hotels
par un voyageur
Publié le 22 août 2024 sur Hotels
Several outlets did not work.
There was an ironing board but no iron in the room nor the front desk.
Commentaires de Gestion de l’hôtel
22 août 2024 par Manager, Gestion de l’hôtel
Hello Byron D,We apologize for any inconvenience you experienced during your stay. Your feedback will be shared with our team for review and improvement. For any future assistance or concerns, please feel free to reach out to our management directly.
par un voyageur
Publié le 17 août 2024 sur Expedia
The hotel have water damage and I see rats and roaches
Commentaires de Gestion de l’hôtel
19 août 2024 par Manager, Gestion de l’hôtel
Hello Elie, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
par un voyageur
Publié le 15 août 2024 sur Expedia
Everything staff was terrible
Commentaires de Gestion de l’hôtel
16 août 2024 par Manager, Gestion de l’hôtel
Hello Maureen,We're sorry to hear about your experience. We value all feedback and will address this internally for improvements. Feel free to contact our management team with further details for follow-up.
par un voyageur
Publié le 11 août 2024 sur Expedia
Arrived in the evening to check in. We were told our room would be ready in 5 minutes. After waiting abut 15 minutes we were able to enter our room. The room had stained bedding. There was food left in the fridge. Mold in the bathroom around trim and top of shower. There was a white substance on the chair. Paint was peeling off the walls. Lampshade missing from lamp. Bed was fairly comfortable so that was a plus. Pool hours are limited from 3-9. Breakfast consisted of 2 types of old cereal. Milk in the fridge was in a dirty container. Bagels and toast were available. Luke warm biscuits and gravy. Didn’t see anyone brave enough to try them. They had waffles that you could make but stuck to the waffle maker. That was and adventure. Overall we were disappointed since we booked this place because it had a pool and breakfast. Neither did we use.
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Hello Heather, We regret to learn of the inconveniences you faced during your stay with us. Your feedback is appreciated as we strive to improve our guest experience. We encourage guests to reach out to our management team to address any concerns. Thank you for highlighting the comfortable bed, and we hope to have another opportunity to welcome you back in the future.
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par Manager, Gestion de l’hôtel
Hello David,We're sorry to hear that your experience did not meet your expectations. Please reach out to us so we can address any concerns you may have. We value your feedback and hope to welcome you back in the future for an improved stay.
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par Manager, Gestion de l’hôtel
Hello Howard,We are stoked to hear you had a fantastic experience during your stay with us! We look forward to welcoming you back soon for another memorable visit.
par un voyageur
Publié le 3 août 2024 sur Expedia
There was hair on the tub floor and wall, the room stinked bad. I had a 2 bedroom and only one of the beds had a blanket the other one just sheets. The pool water is murky and nasty.
Commentaires de Gestion de l’hôtel
5 août 2024 par Manager, Gestion de l’hôtel
Hello Everett, We appreciate your feedback regarding your recent stay. Guest satisfaction is important to us, and we regret any inconvenience caused during your visit. Rest assured we have shared your comments with the relevant teams for further review. Please feel free to reach out to our management team with any additional concerns you may have.
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par Manager, Gestion de l’hôtel
Hello Lori, We're sorry to hear we didn't meet your expectations during your stay. Please feel free to reach out to us directly with any further feedback so we can address any concerns. We hope to have the opportunity to welcome you back in the future and provide a better experience for you.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Reservation came through wrong at first. Supposed to be king suite w/ pullout sofa, at first given king w/ jacuzzi was told had cot that needed linens. Jacuzzi was very dirty. Went back to office and at this time original room reserved was found but wanted extra charge but manager override. Room was nasty. Food remains along wall in floor. Stains on sofa. Odor in room. Office chair torn up peeling material. Cigarette burn marks throughout. Sheets didnt fit the bed. Sat on bed for a minute then mattress almost slid off when got up. Bleach stains throughout entire hotel. Pool looked nasty and stagnent like it had a film on it. Very unhappy. Decided to drive home instead. Will NEVER lodge at this Baymont again!
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Manager, Gestion de l’hôtel
Hello Jeffrey,We apologize for the inconvenience you experienced during your stay. Our team is dedicated to facilitating a comfortable environment for all our guests and we regret that we did not meet your expectations on this occasion. Your feedback will be shared with the appropriate departments for their review and necessary action. We appreciate you bringing this to our attention so we can work towards improving our services.
