Note fondée sur 524 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
3,3 Service et personnel
2,6 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Property old
Roach was in my bathroom
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Breanna,I appreciate you sharing your feedback following your stay at the RED ROOF INN MERRILLVILLE. I was saddened to read that your stay fell short of your expectations due to the insects you reported and the upkeep of the location which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Everything was good
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Thank you Byron, for taking the time to write a review of your stay at the Red Roof Inn Merrillville. It is so rewarding to read that you had a good encounter with us and we truly appreciate you making us aware. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 21 sept. 2024 sur Expedia
I have booked for double bedroom, they only provided me with deluxe single bedroom, which is not enough for 3 people. They don't even have any toothpaste or moisturizer. Atleast, they need to provide these basic things.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Sarath,Thank you for taking the time to tell us about your experience at the Red Roof Inn Merrillville. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies as there was no toothpaste or moisturizer in the room. In regards to the room type received, based on my investigation your reservation reflects that a Superior King room was reserved. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Its very bad experience i left after 10 minutes and they refused to change this dirty room or given me my money back
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Alaa, Thank you for taking the time to tell us about your experience at the RED ROOF INN MERRILLVILLE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described along with the other issues mentioned. Please feel free to reach out to your booking source in regards to your refund. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Oshane Red Roof Management RediResponse Specialist
par un voyageur de Morgan Hill
Publié le 19 sept. 2024 sur Expedia
Location Location Location
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hi Kenneth,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Merrillville with us. It was so rewarding to see that we earned your 4/5 score with our location. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Friendly staff with quick check in.
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Customer service is very good
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Dear Atchut,Thank you for telling us about your recent visit at RED ROOF INN MERRILLVILLE. I was delighted to read that our good customer service met your expectations. Please know feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Vinicio, The staff at the Red Roof Inn Merrillville and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Merrillville and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur de warsaw
Publié le 3 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thank you for sharing your 5/5 rating with us, Donald. Our staff at the Red Roof Inn Merrillville was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist
