Note fondée sur 161 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,7 Service et personnel
3,0 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Calgary
Publié le 24 août 2024 sur Expedia
It was late and after I got my keys, a personal came to my room telling me that the payment was not processed... I used Expedia and I had all the confirmation from it ..
This was close to 0100 am...
When I got dressed and got to the lobby...
The person showed me a page says that I had not paid ..from there... I showed my confirmation as nd he said it was okay ..
I will never stay there again.
Commentaires de Gestion de l’hôtel
24 août 2024 par GM, Gestion de l’hôtel
We apologize for the service issues you encountered during your stay. This is not the standard we strive for, and we are taking immediate steps to ensure our team provides the high-quality service our guests expect and deserve. We value your feedback and are committed to addressing these issues to improve our guest experience.
par un voyageur
Publié le 22 août 2024 sur Expedia
It was convenient... best thing was the staff... they were so helpful to us as we needed help in various way before we settled in... Thank you.
Commentaires de Gestion de l’hôtel
23 août 2024 par Front Desk, Gestion de l’hôtel
Thank you, Patricia, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future.
par un voyageur
Publié le 14 août 2024 sur Expedia
This property is in bad need of renovations. The rooms were a hodgepodge of flooring and apliances. Towels were small and harsh. The service was adequate and friendly. Dont bring your mother here.
Commentaires de Gestion de l’hôtel
14 août 2024 par GM, Gestion de l’hôtel
Thank you for your feedback on our amenities. We're sorry to hear that certain aspects did not meet your expectations. We're continually working on improving our offerings based on guest feedback.
par un voyageur
Publié le 3 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 août 2024 par GM, Gestion de l’hôtel
Thank you for sharing your experience. We regret to hear that the room did not meet your comfort expectations. We're looking into the issues you mentioned to ensure a more comfortable stay for our future guests.
par un voyageur
Publié le 31 juill. 2024 sur Expedia
I booked under another name for the property. I did not know that it was bought by wyndham. Finally found it.
The breakfast was poor quality. The toaster did not brown. Muffins were miniscule.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Front Desk, Gestion de l’hôtel
Thank you for your feedback on our amenities. We're sorry to hear that certain aspects did not meet your expectations. We're continually working on improving our offerings based on guest feedback
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Front Desk, Gestion de l’hôtel
Thank you for your feedback on our amenities. We're sorry to hear that certain aspects did not meet your expectations. We're continually working on improving our offerings based on guest feedback.
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Front Desk, Gestion de l’hôtel
I would like to express my gratitude for the feedback you provided following your recent stay at our motel. Your positive review and 5-star rating are greatly appreciated. It is always our goal to ensure a pleasant experience for all our guests, and we are delighted to hear that we succeeded in your case. Your support means a lot to us, and we hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Very dirty
Commentaires de Gestion de l’hôtel
30 juill. 2024 par GM, Gestion de l’hôtel
Thank you for highlighting the cleanliness of our hotel. We sincerely apologize for the cleanliness issues you experienced during your stay. We have addressed this with our housekeeping team to ensure it is an isolated incident. Thank you again for bringing it to our attention
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 août 2024 par GM, Gestion de l’hôtel
I would like to express my gratitude for the feedback you provided following your recent stay at our motel. We look forward to welcoming you back in the future.
par un voyageur
Was ok.
Publié le 26 juill. 2024 sur HotelsFriendly staff. Outdated room. Was cleanish but could use a deep clean and reno with new furniture and beds. Bed felt like I was on the floor and pillow was lifeless. A/c worked great for the heat, loud but kept us cool. Included breakfast was a few small snacks in the lobby.
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Front Desk, Gestion de l’hôtel
Thank you for acknowledging the exceptional service provided by our staff. ! We apologize for the inconvenience with the bed and A/C and have alerted our maintenance team to ensure it's promptly addressed. Thank you for letting us know. Your feedback is invaluable to us
