Note fondée sur 8 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,3 Propreté de la chambre
3,2 Service et personnel
1,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de MUSKEGO
Publié le 31 oct. 2024
Commentaires de Gestion de l’hôtel
4 déc. 2024 par Hotel Manager, Gestion de l’hôtel
Dear James,Thank you for your fantastic 5-star review, James! We're thrilled to hear you had a great stay. Your feedback means a lot to us. We look forward to welcoming you back and ensuring another wonderful experienceSincerely, Hotel Manager
par un voyageur
Publié le 13 oct. 2024 sur Expedia
room smelt bugs felt like a crack house we left and went someplace else. they said they would refund our money haven't seen a credit. lesson learned
Commentaires de Gestion de l’hôtel
4 déc. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Donald,We deeply regret that your stay did not meet expectations. Cleanliness and comfort are top priorities, and we apologize for any inconvenience. We're investigating the situation. Thank you for sharing your feedback—your experience helps us improve our services.Sincerely, Hotel Manager
par un voyageur
Publié le 11 oct. 2024 sur Expedia
Staff was very friendly and helpful
Commentaires de Gestion de l’hôtel
4 déc. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Ja,Thank you for your kind feedback! We're thrilled to hear that our staff made your stay memorable. Providing excellent service is our top priority, and it's wonderful to know you felt supported during your visit. We look forward to welcoming you back for another exceptional experience soon!Sincerely, Hotel Manager
par un voyageur
Publié le 9 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 déc. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Logan,Thank you for sharing your feedback. We're glad to hear from you, and we appreciate your rating. We strive to improve our guests' experience, and we’d love to hear more about your stay. Please feel free to reach out to us with any suggestions for improvement.Sincerely, Hotel Manager
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Pictures on website did not show the reality of the rooms or property. When we drove up, it looked like it had closed down. The amenities were for a charge and not free. The room had old furniture, the tub leaked continually, the ceiling in the restoom was falling, and the mattress box frame had shredded threads hanging from it. It looked partially cleaned, but overall had dirty tile and black mold spots in the restroom. The room had dust and dirty windows and old curtains with moth pin holes in it. It smelled musty.
Commentaires de Gestion de l’hôtel
4 déc. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Alice,Thank you for sharing your feedback. We deeply regret that your experience did not meet expectations. Cleanliness and comfort are priorities, and we're addressing the issues you mentioned, including maintenance and room upkeep. We apologize for any inconvenience and appreciate your input as we work to improve our guest experience.Sincerely, Hotel Manager
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 déc. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Chris,Thank you for your review! We're glad to hear you had a positive stay. We always aim to provide a comfortable experience, and your feedback helps us improve. We hope to welcome you back soon for an even better experience next time!Sincerely, Hotel Manager
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 déc. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Dana,Thank you for your feedback. We're sorry to hear that your stay did not meet expectations. We strive to offer a positive experience for all our guests, and we'd love the opportunity to improve. Please feel free to share any specific concerns for us to address.Sincerely, Hotel Manager
par un voyageur de Lake Zurich
Publié le 16 sept. 2024 sur Expedia
Dirty
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet expectations, especially regarding cleanliness. This is not the standard we strive for, and we will address the matter with our housekeeping team. We appreciate your comments and will work to improve the guest experience.Sincerely, Hotel Manager
