Note fondée sur 412 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,9 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 sept. 2024 sur Expedia
My room had a musty smell. The pillows and bed was great.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Kathy,Thank you for sharing your feedback. We're glad to hear you found the pillows and bed comfortable, but we apologize for the musty smell in your room. We will have our housekeeping team investigate this issue to ensure our rooms meet the highest cleanliness standards. Your comfort is important to us, and we appreciate your input in helping us improve. We hope to welcome you back for an even better stay!Sincerely, Hotel Manager
par un voyageur
Publié le 29 sept. 2024 sur Expedia
The only problem was a musty smell in room. I just used air refresher. Otherwise everything was great.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Patty,Thank you for your feedback! We're glad to hear you enjoyed your stay overall. We apologize for the musty smell in your room and appreciate your resourcefulness in using an air freshener. We'll investigate this issue to ensure a fresher environment for our guests. Thank you for your understanding, and we hope to see you again soon for another great experience!Sincerely, Hotel Manager
par un voyageur
Publié le 10 sept. 2024 sur Hotels
This hotel is in disrepair. The bathroom was filthy and there was mold everywhere and the shower drain did not stay open and drain properly unless the lever was held constantly. I will NEVER stay here again!!!
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We are truly sorry to hear about your experience. It's unacceptable for our facilities to be in disrepair, and the issues you encountered with the bathroom and shower are concerning. Your feedback is invaluable, and we will address these problems immediately to ensure they don't happen again. I understand your frustration and sincerely apologize for the inconvenience. We hope you might reconsider giving us another chance in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 23 août 2024 sur Expedia
Terrible cigarette smell!!
Commentaires de Gestion de l’hôtel
24 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Braxton,We apologize for the unpleasant cigarette smell you experienced during your stay. This is not the standard we aim to provide, and we understand how disappointing it can be. Your feedback is important, and we will address this issue with our team to ensure our rooms are fresh and comfortable for all guests. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Casey,Thank you so much for sharing your recent stay with us and for giving 8 out of 10. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Mark,Thank you for your feedback. It is delightful to receive 10-star feedback. We hope that you had a marvelous stay. Our team is very overwhelmed by the ratings. It is a privilege to host guests like you. We await your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Tyler,Thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager
par un voyageur
Good place
Publié le 4 août 2024 sur HotelsEverything was very nice and the employees and the people who earned it were very polite and very welcoming and the room service was great everything is great
Commentaires de Gestion de l’hôtel
5 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Robyn,Thank you for your wonderful feedback! We're delighted to hear that you had a great experience and found everything very nice. It's fantastic to know that our employees were polite and welcoming and that you enjoyed the room service. We look forward to welcoming you back for another great stay!Sincerely, Hotel Manager
par un voyageur
Publié le 2 août 2024 sur Expedia
Very convenient, and a good price. My room was directly over some noisey compressor or something that kicked on every 20 minutes. I was too tired to ask for a different room. Avoid room #201.
Commentaires de Gestion de l’hôtel
5 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Anthony,Thank you for your feedback. We're glad you found our location convenient and the price good. We apologize for the noise disturbance from the compressor near room #201. We'll look into this issue to improve our guests' comfort. We hope to provide a quieter and more restful stay for you in the future.Sincerely, Hotel Manager
par un voyageur
Served the Purpose.
Publié le 21 juill. 2024 sur HotelsRoom was not real clean, but I was just interested in getting sleep as I had been on the road a while. A lot of noise around during the night. The room smelled terrible, but I assume because it was a room that was for travelers with pets.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Amanda,We’re sorry to hear that your room didn’t meet cleanliness standards and that noise and odor affected your stay. We understand the importance of a restful environment, especially after a long journey. Your feedback will help us address these issues and improve our accommodations. We hope to provide a better experience in the future.Sincerely, Hotel Manager
