Note fondée sur 915 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
12 janv. 2024 par Nabil Espinosa, Gestion de l’hôtel
Gracias por tan buena recomendación que hace de nosotros, es un gusto para todos poder escucharle y saber que se fue contento, cuente con que compartiré su comentario con todos, como una manera de motivar a seguir buscando brindar un excelente servicio día con día.Gracias de nuevo y esperamos pronto verle de regreso.Cordialmente,Gerencia General
par un voyageur
Publié le 10 déc. 2024
Cleanness
Commentaires de Gestion de l’hôtel
22 déc. 2024 par Guest service management, Gestion de l’hôtel
Thank you very much for your preference and for sharing your experience with us, thank you for giving us the opportunity to host you, we are happy to read that you enjoyed your stay and above all our service! It is really important to us to provide the best service possible!
par un voyageur
Publié le 27 nov. 2024
Commentaires de Gestion de l’hôtel
22 déc. 2024 par Guest service management, Gestion de l’hôtel
Dear guest, thank you very much for letting us know your opinion about your recent stay with us. We are very happy to know that your stay with us met your expectations. We reiterate that we are always in continuous improvement to make your stay pleasant. It will be a pleasure to welcome you again and serve you personally in the near future. We are at your service!
par un voyageur de West Palm Beach
Publié le 28 oct. 2024
This is an old hotel, but it’s badly maintained. The rooms are clean, The staff is nice.
Commentaires de Gestion de l’hôtel
28 oct. 2024 par Nabil, Gestion de l’hôtel
On behalf of the entire hotel team, I want to thank you for sharing about your experience and for the opportunity that you gave us in having you as our guest.It as an honor hearing from you, and I would like to thank you for taking the time in sharing your experience. Please accept my sincere apology for falling short in your expectations, and count that I will follow upon this issue immediately.It will be a pleasure for all of us to welcome you back soon.Sincerely.General Manager
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Nabil Espinosa, Gestion de l’hôtel
Gracias por tan buena recomendación que hace de nosotros, es un gusto para todos poder escucharle y saber que se fue contento, cuente con que compartiré su comentario con todos, como una manera de motivar a seguir buscando brindar un excelente servicio día con día.Gracias de nuevo y esperamos pronto verle de regreso.Cordialmente,Gerencia General
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Nabil Espinosa, Gestion de l’hôtel
Gracias por tan buena recomendación que hace de nosotros, es un gusto para todos poder escucharle y saber que se fue contento, cuente con que compartiré su comentario con todos, como una manera de motivar a seguir buscando brindar un excelente servicio día con día.Gracias de nuevo y esperamos pronto verle de regreso.Cordialmente,Gerencia General
par un voyageur de Lakewood
Publié le 4 oct. 2024 sur Expedia
Everything was good except our room was a little dirty. The blanket had to be changed out.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Nabil Espinosa, Gestion de l’hôtel
On behalf of the entire hotel team, I want to thank you for sharing about your experience and for the opportunity that you gave us in having you as our guest.It as an honor hearing from you, and I would like to thank you for taking the time in sharing your experience. Please accept my sincere apology for falling short in your expectations, and count that I will follow upon this issue immediately.It will be a pleasure for all of us to welcome you back soon.Sincerely,General Manager
par un voyageur
Publié le 3 oct. 2024 sur Expedia
I did not receive the upgrade I had to pay for it.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Nabil Espinosa, Gestion de l’hôtel
On behalf of the entire hotel team, I want to thank you for sharing about your experience and for the opportunity that you gave us in having you as our guest.It as an honor hearing from you, and I would like to thank you for taking the time in sharing your experience. Please accept my sincere apology for falling short in your expectations, and count that I will follow upon this issue immediately.It will be a pleasure for all of us to welcome you back soon.Sincerely,General Manager
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Nabil Espinosa, Gestion de l’hôtel
Thank you for the great recommendation and the time you took to share it with us. We are delighted to know that you enjoyed your stay and we look forward in serving you back again in a near future.On behalf of all Lucerna Mexicali team, we would like to thank you for your visit.Kind regardsGeneral Manager
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Nabil Espinosa, Gestion de l’hôtel
Primero que nada le quiero agradecer por la oportunidad de haberlo tenido como nuestro invitado, por favor acepte nuestra sincera disculpa, sentimos mucho no haber podido cumplir sus expectativas, nos gustaría mucho saber en que podemos mejorar; espero que nos pueda dar la oportunidad de reivindicarnos en un futuro cercano.Gracias de nuevo por su visita y le mando un cordial saludo.Gerencia GeneralLucerna Mexicali
