Ratings based on 950 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 20, 2024 on Hotels
Comment from Hotel Management
Aug. 21, 2024 by Gerencia General, Hotel Management
Estimado CarlosLe agradecemos el tiempo que se tomo para contestar la encuesta, lamentamos que no hayamos cumplido sus expectativas, continuaremos trabajando para ofrecer el servicio que se merecen nuestros huespedes.Nuevamente gracias por habernos elegido.Sinceramente,Hotel City Express Plus By Marriott Ciudad de Mexico Patio Universidad.
by A traveller
Posted Aug. 9, 2024 on Expedia
Front desk. Need customer service
Comment from Hotel Management
Aug. 27, 2024 by Gerencia General, Hotel Management
Dear RicardoThank you for taking the time to let us know about your experience while staying with us. I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Front Desk leadership team to ensure the necessary guidelines are in place and reviewed to prevent the Customer service from occurring in the future.Sincerely,Hotel City Express Plus By Marriott Ciudad de Mexico Patio Universidad.
by A traveller
Posted Aug. 5, 2024 on Hotels
Comment from Hotel Management
Aug. 7, 2024 by Gerencia General, Hotel Management
Estimado RicardoGracias por el tiempo que se tomo para contestar la encuesta, lamentamos que no hayamos cumplido sus expectativas.Nuevamente gracias por habernos elegido.Sinceramente,Hotel City Express Plus By Marriott Ciudad de Mexico Patio Universidad.
by A traveller
Posted Aug. 1, 2024 on Expedia
Comment from Hotel Management
Aug. 21, 2024 by Gerencia General, Hotel Management
Buenos dias estimada LuzLe agradecemos el tiempo que se tomo para contestar la encuesta, lamentamos no haber cumplido sus expectativas, seguiremos trabajando para ofrecer el servicio que se merecen nuestros Huespedes.Nuevamente gracias por habernos elegido.Sinceramente,Hotel City Express Plus By Marriott Ciudad de Mexico Patio Universidad.
by A traveller
Posted Jul. 21, 2024 on Expedia
Comment from Hotel Management
Aug. 22, 2024 by Gerencia General, Hotel Management
Estimado SantiagoMuchas gracias por el tiempo que se tomo para contestar la encuesta, estamos felices que nos haya dado la maxima calificacion por su estancia con nosotros.Nuevamente gracias por habernos elegido.Sinceramente,Hotel City Express Plus By Marriott Ciudad de Mexico Patio Universidad.
by A traveller
Posted Jul. 9, 2024 on Expedia
The only thing I did not like is that the room did not have cup for coffee nor a coffee maker. or cups in general or a minifridge. I will still considered stay in there, but Holyday inn is a block away so maybe next time I will give them a Try.
Comment from Hotel Management
Aug. 19, 2024 by Gerencia General, Hotel Management
Dear Edgar,Thank you for taking the time to let us know about your experience while staying with us; Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.Sincerely,Hotel City Express Plus By Marriott Ciudad de Mexico Patio universidad.
by A traveller
Posted May 14, 2024 on Expedia
A nice clean place to stay. Good shopping near by.
Comment from Hotel Management
May 27, 2024 by Gerencia General, Hotel Management
Dear AnaThank you for taking the time to let us know about your experience while staying with us.Sincerely,Hotel City Express Plus By Marriott Patio Universidad
by A traveller from Tamarac
Posted Mar. 31, 2024 on Expedia
Comment from Hotel Management
Apr. 26, 2024 by Gerencia General, Hotel Management
Estimada AlejandraMuchas gracias por el tiempo que se tomo para contestar la encuesta, estamos contentos que nos haya dado la maxima calificacion por la experiencia durante su estancia.Nuevamente gracias por habernos elegido.Sinceramente,Hotel City Express Plus By Marriott Ciudad de Mexico Patio Universidad.
by A traveller
Posted Mar. 28, 2024 on Expedia
Comment from Hotel Management
Apr. 26, 2024 by Gerencia General, Hotel Management
Estimada señorita VazquezLe agradecemos el tiempo que se tomo en contestar la encuesta, lamentamos que no hayamos cumplido sus expectativas, seguiremos trabajando para darle el servicio que se merecen nuestros huespedes.Nuevamente gracias por habernos elegido.Sinceramente,Hotel City Express Plus By Marriott Ciudad de Mexico Patio Universidad.
by A traveller
Posted Mar. 26, 2024 on Expedia
Property staff are jerks. Vending machine ice machine elevators everything breaks down. They say international breakfast included (guess what only cold foods)!!!! My key card was deactivated 3 times and they didn’t have an explanation.
Many guests left without room because they did not honor reservations!!!!
Just plain and simply the most horrible experience!!!
Would never recommend to anyone!!!
Front reception is the most horrible staff!!!
Comment from Hotel Management
Apr. 17, 2024 by Gerencia General, Hotel Management
Dear blancaThank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Front Desk leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.Sincerely,Hotel City Express Plus By Marriott Ciudad de Mexico Patio Universidad.
