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Volga

4.0 star property
4-star Mediterranean hotel near Paseo de la Reforma

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Photo gallery for Volga

Terrace/patio
Exterior
Outdoor pool, free cabanas, pool umbrellas
Interior
Free toiletries, hair dryer, bathrobes, slippers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Bar
  • Pool
  • Breakfast included
  • Pet-friendly
  • Room service

Explore the area

Map
Río Volga 105 Cuauhtemoc, Mexico City, 06500
  • Paseo de la Reforma
    ‪4 min walk‬
  • Angel of Independence Monument
    ‪5 min walk‬
  • Auditorio Nacional
    ‪6 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪30 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

  • Sleeps 2
  • 2 Queen Beds

View all photos for Grand Suite

Egyptian cotton sheets, premium bedding, down comforters, in-room safe

Grand Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Mexico City

Central Mexico City getaway .At this Reforma hotel, you'll be within a 5-minute walk of Paseo de la Reforma and Angel of Independence Monument. National Museum of Anthropology and Auditorio Nacional are also within 3 miles (5 km).

What's nearby

  • Paseo de la Reforma - 4 min walk - 0.4 km
  • Angel of Independence Monument - 5 min walk - 0.4 km
  • Palacio de Bellas Artes - 5 min drive - 4.3 km
  • Auditorio Nacional - 6 min drive - 3.8 km
  • World Trade Center Mexico City - 6 min drive - 5.1 km

Getting around

  • Sevilla Station - 9 min walk
  • Mexico City Buenavista Station - 15 min drive
  • Benito Juarez International Airport (MEX) - 30 min drive

Restaurants

  • ‪Salón Ríos - ‬2 min walk
  • ‪Hooters - ‬2 min walk
  • ‪Don Asado - ‬1 min walk
  • ‪Peltre Lonchería - ‬1 min walk
  • ‪La Cicciolina - ‬1 min walk

About this property

Volga

4-star Mediterranean hotel near Paseo de la Reforma
Volga offers its guests an outdoor pool and a 24-hour health club. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a swim-up bar. Free breakfast is available daily. WiFi is free in public spaces.

Spa services, multilingual staff, and concierge services are also featured at the business-friendly Volga. You'll have access to the outdoor pool at a partner property.

This Mediterranean Mexico City hotel is smoke free.

  • 50 guestrooms or units
  • 8 levels
  • 2 buildings
  • 3 bars or lounges
  • Built in 2023
  • Full breakfast (free)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Bellhop
  • No smoking on site
  • Dining venue
  • Swim-up bar
Volga offers 50 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 50-inch Smart televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Mexico City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Languages

English, Spanish

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Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to noon
  • 3 bars/lounges
  • A restaurant
  • A swim-up bar

Things to do

  • 24-hour health club
  • Designer stores
  • Evening entertainment
  • Outdoor pool
  • Outdoor pool (guest access)
  • Wine tasting room
  • Winery release events

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 steps to reach entrance
  • Magnifying mirror
  • No elevator
  • Smooth flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance

Room amenities

Entertainment

  • 50-inch smart TV with cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 52.20 per pet (varies based on length of stay), plus a deposit of USD 200 per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 44 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free, per registered adult, when using existing bedding.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 265 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 200 per stay
  • Pet fee: USD 52.20 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Volga Hotel
Volga Mexico City
Volga Hotel Mexico City

Volga Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 59 out of 85 reviews
Rating 8 - Good. 13 out of 85 reviews
Rating 6 - Okay. 8 out of 85 reviews
Rating 4 - Poor. 4 out of 85 reviews
Rating 2 - Terrible. 1 out of 85 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Agustin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Rooms are compact but very functional. Excellent location, staff is very friendly and attentive. The rooftop bar is great!
Stayed 3 nights in Dec 2024

10/10 Excellent

Jory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

4/10 Poor

MATIAS

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Noise Central
Very noisy property. Heard everything from foot steps, to doors closing, to music, and bass.
Stayed 4 nights in Dec 2024

10/10 Excellent

nabil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel great location. Staff super friendly. Beautifully designed and they gave me a complimentary 2pm check out which I loved. Will def go back.
Stayed 1 night in Nov 2024

10/10 Excellent

Gibrill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the greatest I’ve event stayed in. I travel for work and work for a luxury brand so I always get to stay at the best hotels in the world and this was definitely better than almost all of them. The service, the staff, the vibe the decor the food the music the energy. Everything was perfect. Location couldn’t have been better.
Stayed 1 night in Nov 2024

2/10 Terrible

Shirin

Stayed 3 nights in Nov 2024

8/10 Good

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy to walk places; however they did not have the room that we booked originally. We got what seemed to be a standard room from a deluxe room that was originally booked. Not too many amenities or events when we were there like the hotel originally stated. It’s also very dark in the hotel, cool construction and decor but overall dark ambiance.
Stayed 3 nights in Sep 2024

10/10 Excellent

denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

German

Stayed 1 night in Sep 2024

10/10 Excellent

renato

Stayed 3 nights in Oct 2024

10/10 Excellent

Xristos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel!
Stayed 3 nights in Oct 2024

6/10 Okay

Ryan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There were some issues with the elevator during our stay as well as with the pool/flooding in the bar and restaurant. This limited our ability to use the amenities that we had previously booked specifically for.
Stayed 6 nights in Sep 2024

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
I like the urban architectural style and the excellent service
Stayed 3 nights in Sep 2024

10/10 Excellent

Chester

Stayed 1 night in Aug 2024

10/10 Excellent

Ana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how modern and clean the room and amenities provided were. The property itself was beautiful. Staff was excellent and very efficient.
Stayed 1 night in Aug 2024

8/10 Good

AERIÉL

Stayed 3 nights in Jul 2024

8/10 Good

Veronica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Jul 2024

8/10 Good

Roman

Stayed 2 nights in Jul 2024

10/10 Excellent

Gavaska, East Orange

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, staff, rooms and service. I truly recommend and I would absolutely stay again.
Stayed 3 nights in Jun 2024

10/10 Excellent

Ivonne

Stayed 1 night in Jun 2024

6/10 Okay

Brett

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2024

6/10 Okay

Maria Camila

Liked: Cleanliness, amenities, property conditions & facilities
Pros: Hotel Volga is a beautiful hotel in a very accessible, walkable neighborhood in Mexico City. The restaurant is delicious and the daily breakfast options are fantastic. The cleaning and service staff are also very kind and helpful, and the rooms are always neat. During my stay, I had issues with the air conditioning and the hotel staff gave me another room with no issue. Cons: The hotel is very dark, everywhere, including the rooms. Barely any natural light anywhere other than the rooftop. The WiFi is not reliable anywhere, and the dining area/lobby is too loud and dark for work. I had to use my hotspot for internet throughout the entire trip because the WiFi either would not load or would constantly disconnect. Also, music was playing loudly all day long, everywhere, even early in the morning for breakfast. In addition, the hotel does not have a phone service and all communication with the Front Desk has to happen over WhatsApp, both for matters such as room service and invoicing. The Front Desk is not always prompt in replying. Finally, I have had issues obtaining my invoice for my lengthy stay at Volga, and have not obtained a clear response as to why from the hotel staff. All in all, I would say this is a great hotel for a vacation, especially for young people. Most of the staff is kind, and it’s beautifully designed and chic. However, for anything that deviates from a young person’s holiday, such as a family trip or a work trip, I would not choose it again.

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Volga Hotel is conveniently located & walking friendly to a lot of neighbourhoods in CDMX. Restaurants, bars & night life. The staff is absolutely fabulous!! They made sure our needs were met and always with a smile. Look out for Juan… his smile is bigger than his face, and is a welcoming greeting coming or going. Please make sure you tell Juan Samantha sends her greetings!
Stayed 7 nights in Apr 2024

10/10 Excellent

bernard, Asbury Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and quiet yet lively. Excellent staff and drinks. Will come again.
Stayed 3 nights in Apr 2024

6/10 Okay

chris

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel Volga in Mexico City impresses with its stunning architecture and stylish rooms but falls short in service, making the stay frustrating. Check-in was delayed by over two hours with no clear explanations from confused staff, setting a disappointing tone. Our rooms were beautifully decorated yet not serviced until 6 PM the next day, disrupting our plans. Noise from a basement bar and a busy rooftop, which we were unexpectedly restricted from using due to a private event, permeated our rooms until early morning. Additionally, this was the only place in Mexico City where we encountered rude staff. Despite its visual appeal, Hotel Volga's operational failures significantly detract from the overall experience. I would hesitate before booking this .
Stayed 2 nights in Apr 2024