Note fondée sur 487 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 sept. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
11 sept. 2019 par Front Desk, Gestion de l’hôtel
Thank you so much for staying with us, we hope to see you again soon!
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Front Desk Team, Gestion de l’hôtel
Thank you for your feedback and for giving us a 4 out of 5 rating! We’re glad you had a positive experience with us. If there’s anything specific we can improve upon to make your next stay a 5-star experience, please let us know. We look forward to welcoming you back soon!
par un voyageur
Publié le 12 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Front Desk Team, Gestion de l’hôtel
Thank you so much for your kind words! We’re thrilled to hear that you had a wonderful stay with us. It’s always our goal to provide exceptional service and create memorable experiences for our guests.We appreciate your feedback and can’t wait to welcome you back on your next visit!
par un voyageur
Publié le 9 oct. 2024 sur Expedia
A wonderful hotel for Business or pleasure.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Front Desk Team, Gestion de l’hôtel
Thank you so much for your kind words! We're thrilled to hear that you found our hotel wonderful for both business and pleasure. Your feedback means a lot to us, and we hope to welcome you back soon for another great stay. If there’s anything we can do to make your next visit even better, please let us know!
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Hotel was clean and staff were great!
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Front Desk Team, Gestion de l’hôtel
Thank you so much for your kind words! We’re thrilled to hear that you found our hotel clean and our staff helpful. We hope to welcome you back soon for another great stay!
par un voyageur de Tampa
Publié le 27 sept. 2024 sur Expedia
I’m from Tampa and come to Miami Doral every month for business. I have never stayed at this hotel first time. I pre paid on Expedia for 5 days. Due to the hurricane I had to leave back to Tampa for my family and needed to cancel. I called Expedia and was told no problem we will do it but need to speak with the hotel. The hotel said no and would refund 2 days as I had to leave. It’s disgusting you wouldn’t refund the 2 days based on an emergency such as a hurricane. I will never stay at any of your hotels again and I hope people reading these knows how the management won’t accommodate you based on an emergency such as a hurricane. Long story short they don’t care about its customers and now I’ll never be a customer again. Please I hope people reading this never stay at your hotels based on how you treat your customers.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Front Desk Team, Gestion de l’hôtel
Dear Chris,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during your recent stay, especially given the circumstances surrounding the hurricane. Your safety and well-being are our top priorities, and we regret that our policies did not meet your expectations in this situation.We understand how frustrating it can be to navigate such emergencies, and we appreciate your feedback regarding our cancellation policy. We continually strive to improve our customer service and will take your comments into consideration as we evaluate our processes.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
It is a business person's hotel. My only complaint was the safe box battery did not hold a charge. I had to call maintenance twice to rescue my laptop. The maintenance person was responsive, courteous, and fast. The safe box itself is defective and should be totally replaced.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Front Desk Team, Gestion de l’hôtel
Dear Edward Terry,Thank you for taking the time to share your feedback. We're glad to hear that our maintenance team was responsive and courteous in assisting you with your laptop. However, we sincerely apologize for the inconvenience caused by the safe box.Your comments about its battery and the need for replacement have been noted, and we will address this issue with our maintenance team to ensure it’s resolved promptly. We appreciate your input, as it helps us improve our services for business travelers like yourself.Thank you for staying with us, and we hope to welcome you back soon with a better experience!
par un voyageur de Doral
Publié le 9 sept. 2024 sur Expedia
Property is well kept and love that there is an intimate bar downstairs. Wish there was a better coffee option in the room. Close to airport and convenient for business trips.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Front Desk Team, Gestion de l’hôtel
Thank you for your feedback! We're glad to hear you enjoyed our well-kept property and the intimate bar downstairs. We appreciate your input about the coffee options in the room and will certainly look into ways to improve that for future guests. It's great to know our location worked well for your business trip. We hope to welcome you back soon!Salud!
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Front Desk Team, Gestion de l’hôtel
Thank you so much for the fantastic 10 out of 10 review! We're thrilled to hear that you had such a great experience with us. It’s our goal to provide the best possible stay, and your feedback truly motivates us to keep up the good work. We can’t wait to welcome you back and make your next visit just as memorable. Salud!
par un voyageur de hialeah
Publié le 8 sept. 2024 sur Expedia
Good place
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Front Desk Team, Gestion de l’hôtel
Thank you for your feedback! We’re glad you found our place to be good. If there’s anything specific you think we could improve or if you have any suggestions, we’d love to hear them. We hope to have the pleasure of welcoming you back soon!Salud!
